Head of operational planning Work, Jobs in Ampthill, Bdf (with Salaries)

Head of Client Services
Vets for Pets —Northampton
- Up to £45,000 a year
- Weekend availability
- Continuous improvement
- Organisational skills
- Leadership
- Employee discount
5d
Head of Professional Services
Kinetic Software —Milton Keynes
- Hybrid work
- Presentation skills
- Continuous improvement
- Team management
- Employee assistance programme
- Employee discount
Demand Planning Manager
Medik8 —Aylesbury
- £50,000 - £60,000 a year
- Hybrid work
- Team management
- Training & development
- Leadership
- Employee discount
Quick apply
Head of Human Resources
Wellingborough School —Wellingborough
- £55,000 - £63,000 a year
- Full-time
- Continuous improvement
- Team management
- Recruiting
- Health & wellbeing programme
Quick apply
11d
Head of Business Development
WJ UK —Kings Langley
- £90,000 - £100,000 a year
- Full-time
- Marketing
- Engineering
- Business development
- Health & wellbeing programme
- Gym membership
Quick apply
Chief Operating Officer
Bedfordshire Hospitals NHS Foundation Trust —Luton
- Full-time
- Continuous improvement
- Human resources
- Recruiting
2d
Operational Wellbeing and Communication Lead
MaPS —Bedford
- £50,000 a year
- Hybrid work
- SharePoint
- Communication skills
- Annual leave
- Employee assistance programme
4d
Head of Campus Experience
Oaklands College —St Albans
- £50,404 - £55,083 a year
- Management
- Analysis skills
- Continuous improvement
- Annual leave
- Employee discount
Operations Director
THX Ltd —Bedford
- Full-time
- Presentation skills
- Continuous improvement
- Team management
Quick apply
8d
Head of Commercial
Equifax —London
- Full-time
- Salesforce
- Bachelor's degree
- Financial services
- Sick pay
Head of Cloud Data
Network Rail —Milton Keynes
- £71,163 - £86,801 a year
- Full-time
- Hybrid work
- Azure
- Leadership
- Communication skills
- Free parking
- Annual leave
12d
Business Manager
Advantage Schools —Luton
- £40,172 - £45,401 a year
- Full-time
- Sales
- Bachelor's degree
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
10d
Deputy Head of Campus Experience
Oaklands College —Welwyn Garden City
- £34,640 - £37,860 a year
- Management
- Analysis skills
- Continuous improvement
- Annual leave
- Employee discount
Production Planner
Medik8 —Aylesbury
- £38,000 - £42,000 a year
- Hybrid work
- Continuous improvement
- Communication skills
- Analytics
- Employee discount
Quick apply
4d
Resource Planning and Real Time Manager
David Lloyd Clubs —Hatfield
- Analysis skills
- Employee discount
2d
Proposal and Engagement Manager
Initiate —Towcester
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Gym membership
- Life insurance
Quick apply
Supply Chain Manager
Acrelec UK —Hemel Hempstead
- £60,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Driving
- Free parking
- Health & wellbeing programme
Quick apply
National Fleet Manager
Superdrug —Dunstable
- Store discount
- Employee discount
4d
Senior Crew Optimisation Officer
easyJet —Luton Airport
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- Communication skills
- Annual leave
5d
ERSOU - ROCU - PS/DS - Sensitive Intelligence Unit (SIU)
Bedfordshire Police —Stevenage
- Part-time
- Remote
- Leadership
5d

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head of operational planning jobs near ampthill, bdf

Head of Client Services

Vets for Pets -
Northampton

Apply Now

Job details

Full-time
Up to £45,000 a year
5 days ago

Benefits

Free flu jabs
Discounted gym membership
Employee discount

Qualifications

Client engagement
Complaint handling
Performance management
Continuous improvement
Continuous improvement cycles oversight
Organisational skills
Professional development mentoring
Customer interaction
Leadership
Team motivation leadership
Communication skills

Full job description

At Northampton Vets for Pets Hospital we're committed to delivering exceptional care, not just for our patients, but for every client who walks through our doors. As a busy 24-hour veterinary hospital, we're looking for an experienced Head of Client Services to lead our client-facing teams and ensure every interaction reflects the highest standards of service, compassion and professionalism.

This is an exciting opportunity for an inspiring leader who thrives on developing people, driving continuous improvement and creating outstanding customer experiences.

The role is full-time working 40 hours per week, including weekends on a rota basis. The salary for this role is up to £45k depending on experience.

The Role

Reporting to Practice Owners, you'll take ownership of the entire client journey, leading our Client Services teams to deliver a consistent, first-class experience from first contact through to aftercare.

Working closely with clinical and operational leaders, you'll use client feedback, performance data and your own expertise to enhance our services, improve processes and support the continued growth of the hospital.

What You'll Be Responsible For

Leading and developing our client-facing teams to deliver exceptional service every day.
Creating a positive, welcoming and professional experience for clients, pets and referring practices.
Coaching, mentoring and supporting managers and colleagues to achieve their full potential.
Driving service improvements through client feedback, KPIs and operational insight.
Managing complaints with empathy and efficiency, turning feedback into meaningful improvements.
Supporting marketing, social media and community engagement to strengthen our local reputation.
Collaborating with clinical and operational teams to improve workflows and service delivery.
Supporting business performance through effective resource planning, financial awareness and operational excellence.

About You

You'll be an experienced customer service leader with a passion for people and a track record of delivering outstanding customer experiences.

You'll bring:

Proven leadership experience in a customer-focused environment.
The ability to inspire, coach and develop high-performing teams.
Excellent communication and relationship-building skills.
A proactive, solutions-focused approach with strong organisational skills.
Experience using data and customer feedback to drive continuous improvement.
A genuine commitment to delivering exceptional service.

Experience in veterinary or healthcare settings is an advantage, but we're equally interested in leaders from hospitality, healthcare, retail or other service-led industries who can bring fresh ideas and a passion for excellence.

Why Join Us?

This is more than a customer service leadership role, it's an opportunity to shape the culture and client experience of one of the region's leading veterinary hospitals.

If you're passionate about people, love improving customer experiences and want to make a real difference every day, we'd love to hear from you.

What we offer:

Modern facilities
A genuinely friendly, inclusive workplace
Exclusive company discounts and rewards
Gym membership
Birthday day off
Extra days holiday after 2 years’ service up to 1 week.
Free flu vaccination
Contribution to eye care

This is an outstanding opportunity for an ambitious customer service leader to make a lasting impact within a busy 24-hour veterinary hospital. If you're passionate about creat-ing exceptional experiences, developing talented teams and helping shape the future of veterinary client care, we'd love to hear from you.

Location: NN5 5JW

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!

Apply Now

Refine Your Search

head of operational planning jobs in ampthill, bdf

Head of Client Services

Head of Professional Services

Demand Planning Manager

Head of Human Resources

Head of Business Development

Chief Operating Officer

Operational Wellbeing and Communication Lead

Head of Campus Experience

Operations Director

Head of Commercial

Head of Cloud Data

Business Manager

Deputy Head of Campus Experience

Production Planner

Resource Planning and Real Time Manager

Proposal and Engagement Manager

Supply Chain Manager

National Fleet Manager

Senior Crew Optimisation Officer

ERSOU - ROCU - PS/DS - Sensitive Intelligence Unit (SIU)

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