Information technology managers Work, Jobs in Bristol, Eng (with Salaries)

Lead Service Desk Analyst
Rotork —Bath
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- Communication skills
Quick apply
SME - Desk Side Services
HCLTech —Filton
- £24,420 - £46,000 a year
- Management
- English
- Organisational skills
Quick apply
EUC Manager
Osborne Clarke —Bristol
- Hybrid work
- Azure
- Management
- Microsoft Office
IT Manager
turn IT on —Bath
- £33,000 - £41,000 a year
- Full-time
- Customer service
- Computer networking
- IT
- Employee assistance programme
- Employee discount
Quick apply
Major Incident Manager - 6 months FTC
IVC —Bristol
- Remote
- Employee discount
16h
IT Engineering Manager
Holman —Chippenham
- £75,000 - £90,000 a year
- DevOps
- Master's degree
- Agile
- Annual leave
- Employee assistance programme
Quick apply
Service Delivery Manager
Leonardo UK Ltd —Bristol
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- AWS
- IT
- Communication skills
- Employee discount
- Flexible schedule
5d
D365 Support Lead L2
Renishaw —Wotton-under-Edge
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Azure
- Management
- Customer service
- Free parking
- Employee assistance programme
IT Manager
SmartSearch —Cardiff
- Full-time
- Hybrid work
- Azure
- Management
- IT
- Employee assistance programme
Quick apply
6d
IT Project Manager
Osborne Clarke —Bristol
- Project management
- Software development
- Communication skills
Problem Manager
Babcock International —Bristol
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Agile
- Annual leave
- Employee assistance programme
Data Center Critical Environment Technician Manager
Microsoft —Newport
- £44,700 - £86,500 a year
- Full-time
- Azure
- Computer Science
- Microsoft Office
SME - Desk Side Services, AMT Asset Management Software
HCLTech —Bristol
- Computer Science
- Windows
- Bachelor's degree
Senior IT Service Manager
Office for National Statistics —Newport
- £56,861 - £66,704 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- IT
6d
IT Service and Operations Lead
Head Office —Bristol
- Full-time
- Management
Quick apply
8d
AWS Solutions Architect Manager , UK Public Sector, Transport & Central Government
AWS EMEA SARL (UK Branch) —Bristol
- Full-time
- Sales
- AWS
- IT
Global IT Systems Manager
Buro Happold —Bath
- Analysis skills
- No degree
- Contracts
- Employee assistance programme
- Employee discount
Business Systems Manager
Systems Engineering and Assessment Ltd —Frome
- Up to £65,000 a year
- Call to connect
- Hybrid work
- SQL
- Leadership
- Free parking
- Annual leave
Problem Manager
Vista Retail Support —Cardiff
- £30,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- IT
- Free parking
- Referral programme
Quick apply
7d
Global Head of Application Management- Bristol
FDM Group —Bristol
- Hybrid work
- Azure
- Financial services
- Leadership
- Annual leave
5d

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Lead Service Desk Analyst

Rotork -
Bath

Quick apply

Job details

Full-time

Qualifications

Performance management
Continuous improvement
ITIL
IT support
ServiceNow
Leadership
Communication skills

Full job description

Job Description

Join us as a Lead Service Desk Analyst, where you’ll play a key role in supporting and guiding a high-performing support team delivering exceptional IT service across a global organisation. Reporting to the Global Service Desk Manager and acting as the senior UK- based technical escalation point for global day-to-day Service Desk matters, you’ll combine hands-on technical expertise with strong leadership to keep operations running smoothly, support strong operational performance and contribute to continuous improvement—all while ensuring best-in-class service aligned to ITIL standards and SLAs.

What You’ll Do

Lead, mentor, and support a team of Service Desk Analysts, acting as the senior escalation point for complex issues
Support the day-to-day coordination of Service Desk activities, ensuring smooth delivery aligned with ITIL 4 best practices.
Support workload coordination, prioritisation, and ticket flow to help the team meet SLAs
Drive a culture of accountability, collaboration, and customer-focused support
Work closely with the Global Service Desk Manager to support consistent standards, tools, and performance expectations.
Use ServiceNow and reporting insights to identify operational improvement opportunities and support better day-to-day service delivery.
Identify trends and contribute to continuous improvement, automation, and knowledge-sharing initiatives.

Qualifications

What You’ll Bring

Proven experience in a Service Desk or IT support leadership role
Strong technical troubleshooting skills with a hands-on approach
Knowledge of ITIL frameworks and service management best practices
Experience leading a team, including performance management and development of direct reports.
Experience with ServiceNow (or similar tools) and performance reporting
A passion for continuous improvement, team development, and delivering excellent customer experience
Strong communication and stakeholder management skills

Why Join Us?

Be a key player in shaping global service delivery standards
Work in a collaborative, fast-paced environment with real impact
Opportunities to drive innovation, automation, and service improvement

Additional Information

Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.

Our purpose is Keeping the World Flowing for Future Generations.

For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.

Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.

Rotork is going through an exciting period of change and growth, building on our existing market leadership. It's a great time to join us and make an impact in shaping the future of our business.

Quick apply

Refine Your Search

information technology managers jobs in bristol, eng

Lead Service Desk Analyst

SME - Desk Side Services

EUC Manager

IT Manager

Major Incident Manager - 6 months FTC

IT Engineering Manager

Service Delivery Manager

D365 Support Lead L2

IT Manager

IT Project Manager

Problem Manager

Data Center Critical Environment Technician Manager

SME - Desk Side Services, AMT Asset Management Software

Senior IT Service Manager

IT Service and Operations Lead

AWS Solutions Architect Manager , UK Public Sector, Transport & Central Government

Global IT Systems Manager

Business Systems Manager

Problem Manager

Global Head of Application Management- Bristol

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