Solutions engineer Work, Jobs in Lancing, Wsx (with Salaries)

1st Line IT Support Engineer
Fentons Business IT Solutions —Littlehampton
- £23,000 - £28,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Windows
- Work from home
- Referral programme
Quick apply
6d
IT Security Engineer
Natures Way Foods Ltd —Chichester
- £50,000 - £60,000 a year
- Full-time
- Azure
- AWS
- IT
- Employee discount
Cloud Infrastructure Engineer
Hyve Managed Hosting —Brighton
- From £40,000 a year
- Full-time
- Azure
- English
- AWS
Quick apply
2d
Mid-Level Ruby Engineer
Zivio —Brighton
- From £50,000 a year
- Full-time
- Hybrid work
- Computer Science
- AWS
- Bachelor's degree
- Work from home
- Sick pay
Quick apply
Gas Engineer
Sanctuary Group —Lancing
- £44,347 - £46,681 a year
- Full-time
- Maintenance
- Annual leave
- Employee discount
Quick apply
Mechanical and Electrical Maintenance Engineer
Balfour Beatty —Brighton
- Hybrid work
- Annual leave
Senior SQA Engineer
Ricardo —Shoreham by Sea
- Microsoft Powerpoint
- Engineering
- Assembly
Production Engineering Manager
Harman International —Worthing
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
- Referral programme
IT Systems Engineer
Metricell Limited —Horsham
- £28,000 - £35,000 a year
- Weekend availability
- Azure
- AWS
- IT
- Free parking
- Annual leave
Quick apply
Civil Engineer
M Group —Brighton
- £50,000 - £55,000 a year
- Engineering
- Microsoft Office
- Bachelor's degree
- Annual leave
- Employee assistance programme
Infrastructure Systems Engineer
Barfoots of Botley —Chichester
- Full-time
- ERP systems
- Continuous improvement
- Computer networking
- Free parking
- Employee assistance programme
Quick apply
Trainee IT Support Engineer
Uptime Solutions Ltd —Crawley
- £24,000 - £25,000 a year
- 8 hour shift
- Windows
- Microsoft Office
- Analysis skills
Quick apply
Senior Cloud Engineer
Viridien —Crawley
- Full-time
- Hybrid work
- Azure
- AWS
- Driving
- Annual leave
Drainage Repairs Engineer (Full-Time)
Blockbusters Plumbing and Drainage —Brighton
- £38,000 - £43,500 a year
- Overtime
- Customer service
- Maintenance
- Plumbing
- Annual leave
- Employee discount
Quick apply
18h
System Owner
Ricardo —Shoreham by Sea
- Engineering
- System design
- Master's degree
- Annual leave
Test Engineer
L3Harris Technologies —Brighton
- Overtime
- Assembly
- Hand tools
- Communication skills
- Gym membership
EHS Specialist
Wood —Worthing
- Full-time
- Hybrid work
- Engineering
- Maintenance
- Master's degree
- Annual leave
- Life insurance
7d
Drainage & SuDs Engineer
Brighton & Hove City Council —Hove
- £44,075 - £47,181 a year
- Part-time
- Presentation skills
- AI
- Communication skills
- Annual leave
- Employee discount
Mechanical Maintenance Engineer
Holcim —Crawley
- Weekend availability
- Maintenance
- Welding
- Employee discount
Senior Service Desk Engineer
Zenzero Solutions —Chichester
- Azure
- Microsoft Office
- AWS

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1st Line IT Support Engineer

Fentons Business IT Solutions
Littlehampton

Quick apply

Job details

Permanent | Full-time
£23,000 - £28,000 a year
6 days ago

Benefits

Casual dress
Additional leave
Company pension
Work from home
Company events
Referral programme
Sick pay
On-site parking

Qualifications

Microsoft Outlook
Customer service
Windows
IT support
Customer relationship management
Computer networking
Communication skills
Active Directory

Full job description

1st Line IT Support Engineer – £23,000–£28,000 | Sussex | Work from Home

Location: Littlehampton, West Sussex (Hybrid: Home, Office, Client Sites)

Job Type: Full-time, Permanent (37.5 hours/week, rota between 8:00am – 5:30pm)

About Us
Fentons Business IT Solutions is a leading Managed IT Service Provider supporting clients across Sussex, Kent, and Hampshire since 2007. We pride ourselves on delivering a premium support experience and building long-term client relationships.

The Role
As a 1st Line IT Support Engineer, you will be the first point of contact for our clients, providing friendly, professional, and efficient IT support. You will resolve common technical issues, log and triage tickets accurately, and escalate more complex problems to senior engineers when required.

You will play a key role in delivering an excellent client experience and ensuring issues are handled promptly and professionally.

Key Responsibilities

Act as the first point of contact for inbound support requests via phone, email, and service desk
Log, prioritise, and manage support tickets in line with service desk processes
Resolve 1st line issues across desktops, laptops, printers, and common software applications
Provide remote support to end users and guide them through solutions in clear, non‑technical language
Escalate issues to 2nd line engineers where appropriate, ensuring clear and accurate handover notes
Maintain accurate ticket updates, time recording, and documentation
Assist with new user setups, device builds, and basic onboarding tasks
Monitor alerts and respond to issues within agreed skill set
Contribute to a positive team environment and a consistently high standard of customer service
Travel to client sites occasionally when required

Skills & Experience

Essential:

Previous experience in an IT support or customer service environment
Excellent communication skills and professional telephone manner
Strong customer service mindset and willingness to help
Basic troubleshooting knowledge of Windows 10/11
Familiarity with Microsoft 365 (Outlook, Teams, OneDrive)
Ability to follow processes, document work clearly, and manage multiple tasks
A keen interest in IT and eagerness to learn

Desirable:

Experience working in a Managed Service Provider (MSP) environment
Exposure to Active Directory or Entra ID user management
Basic networking knowledge (IP addressing, Wi‑Fi, connectivity)
Any relevant IT certifications or study towards them

Benefits

Extra day off to enjoy your birthday
Performance-related bonus scheme
Team (paid for) social events
Relaxed and friendly atmosphere, with a professional approach
Flexibility to work from home (high-spec IT equipment provided)
Highly experienced team for support and development
Increased holiday with length of service
Highly competitive pay with annual salary reviews
Training and learning development with qualification support
Mileage allowance
Relaxed and friendly atmosphere and culture, whilst being professional

What We Offer

A supportive team environment with mentoring from experienced engineers
Structured learning and development pathway for 1st line engineers
Exposure to a wide range of technologies and client environments
Opportunities to progress into 2nd line and project‑based work

Job Types: Full-time, Permanent

Pay: £23,000.00-£28,000.00 per year

Benefits:

Additional leave
Casual dress
Company events
Company pension
On-site parking
Referral programme
Sick pay
Work from home

Ability to commute/relocate:

Littlehampton BN17 7TL: reliably commute or plan to relocate before starting work (required)

Application question(s):

Do you currently live within 20 miles of Littlehampton?

Experience:

MSP: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Littlehampton BN17 7TL

Quick apply

Refine Your Search

solutions engineer jobs in lancing, wsx

1st Line IT Support Engineer

IT Security Engineer

Cloud Infrastructure Engineer

Mid-Level Ruby Engineer

Gas Engineer

Mechanical and Electrical Maintenance Engineer

Senior SQA Engineer

Production Engineering Manager

IT Systems Engineer

Civil Engineer

Infrastructure Systems Engineer

Trainee IT Support Engineer

Senior Cloud Engineer

Drainage Repairs Engineer (Full-Time)

System Owner

Test Engineer

EHS Specialist

Drainage & SuDs Engineer

Mechanical Maintenance Engineer

Senior Service Desk Engineer

I want to receive the latest job alerts for solutions engineer in lancing, wsx

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