Shift manager Work, Jobs in Farringdon Within (with Salaries)

Guest Service Manager (PM Shift - London office based)
AG Hotels Group —London
- £13.50 an hour
- Hospitality
- Customer service
- Hotel
- Health & wellbeing programme
- Employee discount
Quick apply
Shift Manager
Greggs —London
- £14 an hour
- Supervising experience
- Employee discount
Quick apply
Restaurant Shift Manager / Shift Supervisor
Honey & Co —London
- From £15.75 an hour
- Full-time
- Customer service
- Restaurant management
- Supervising experience
- Store discount
- Employee discount
Quick apply
1d
Shift Manager (Inside M25)
Iceland —London
- £12.76 - £13.99 an hour
- Full-time
- Customer service
- Team management
- Retail management
- Employee discount
- Referral programme
2h
Shift Manager
Pizza Hut —London
- Microsoft Excel
- Leadership
- Restaurant
Quick apply
Shift Manager - London
Relay Technologies —London
- Full-time
- Continuous improvement
- Recruiting
- Communication skills
Shift Manager
GXO Logistics —London
- Up to £38,000 a year
- Full-time
- Continuous improvement
- Team management
- Annual leave
- Employee assistance programme
14d
Shift Manager
Five Guys —London
- Weekend availability
- Restaurant management
- Guest services
- Leadership
- Annual leave
- Employee assistance programme
Security Duty Shift Manager
BidvestNoonan —London
- £18.50 an hour
- Full-time
- Team management
- Training & development
- Communication skills
Quick apply
Network Ops Shift Manager
HIVED —London
- Full-time
- Microsoft Excel
- SQL
- Communication skills
- Annual leave
Shift Manager
Love Walk Cafe —London
- From £16 an hour
- Part-time
- Hospitality
- Supervising experience
- Organisational skills
Quick apply
3d
Control Tower Shift Manager
SCS Railways —Willesden
- Microsoft Excel
- English
- IT
Sortation Shift Manager
DPD Group UK —Barking
- £44,000 a year
- Full-time
- Customer service
- Computer literacy
- Computer skills
- Free parking
Quick apply
1d
Shift Manager
Evri —Enfield
- Full-time
- IT
- Communication skills
- Annual leave
Children’s Residential Senior Support worker / Shift Leader - Weekends
Brighter Futures Homes Limited —London
- £14 - £15 an hour
- Weekend availability
- Experience working with children
- Team management
- Conflict management
Quick apply
7d
Shift Supervisor
Zapp —London
- Night shift
- Hospitality
- Organisational skills
- Leadership
Shift Manager
DUNKIN' - Wardour Street, London —London
- £12.30 - £13.00 an hour
- Overtime
- Sales
- No experience needed
- Guest services
- Employee discount
Quick apply
10d
Deputy Shift Leader
BGIS —London
- Full-time
- Customer service
- Computer literacy
- Basic maths
10d
Shift Manager
Bim's Stratford —London
- £13.50 - £15.97 an hour
- Part-time
- Customer service
- Guest services
- Cash handling
Quick apply
4d
Shift Leader
Dalkia —London
- 12 hour shift
- Annual leave
- Employee assistance programme

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Guest Service Manager (PM Shift - London office based)

AG Hotels Group -
London

Quick apply

Job details

Zero hours contract
£13.50 an hour

Benefits

Health & wellbeing programme
Employee discount
On-site parking

Qualifications

Hospitality
Customer service call handling
Report writing
Guest relations
Hotel and accommodations experience
Customer service
Complaint handling
Hotel guest services experience
Accommodation booking
IT
Customer interaction
Guest services
Guest services telephone call handling
Leadership
Communication skills

Full job description

Company Overview

AG Hotels Group offers high-quality hotel accommodation and exceptional guest service at economical prices. Our hotels are located across in key gateway locations. We are driven by a team of talented, entrepreneurial professionals committed to making every hotel stay memorable.

About the Role - Hours: PM Shift (typically 3:00pm – 11:00pm or as required by the business)

We are seeking a proactive and customer-focused Guest Service Manager to join our team in North London. This is a hands-on operational role responsible for delivering excellent guest service, managing guest communications, resolving complaints, supporting hotel operations, and ensuring all guest enquiries are handled professionally and efficiently.

The successful candidate will be a strong communicator, confident problem solver, and capable of leading by example while maintaining high service standards.

Key Responsibilities

Guest Relations & Customer Service

Respond promptly and professionally to guest enquiries, requests, and complaints via phone, email, online review platforms, and messaging systems.
Contact guests directly to resolve issues and improve guest satisfaction.
Handle escalated complaints and ensure appropriate resolutions are achieved.
Maintain high standards of customer service at all times.

Reservations & PMS Administration

Manage bookings, amendments, cancellations, and guest requests.
Check and review all reservations to ensure accuracy, rate codes, room types, and payment details are correct.
Review group status to monitor pick-up against contracted blocks, identify any shortfalls, and ensure rooming lists and billing arrangements are up to date.
Carry out a daily arrivals check to ensure all arriving guests are expected, rooms are allocated, and any outstanding information is resolved prior to arrival.
Review and action all special requests to ensure they are communicated to the relevant departments and fulfilled ahead of guest arrival.
Process no-shows, cancellations, refunds, and charges in accordance with company policies.
Ensure guest information is accurately maintained within the Property Management System (PMS).
Support revenue optimisation through correct reservation management.

Back Office Operations

Monitor and respond to guest correspondence and operational emails.
Prepare daily reports and provide updates to management.
Maintain accurate records of complaints, incidents, and guest feedback.
Assist with administrative and operational tasks as required.

Team Leadership

Lead by example and demonstrate professional behaviour at all times.
Support and assist colleagues to ensure smooth hotel operations.
Promote a positive and service-focused working environment.
Escalate operational concerns to senior management when required.

Reporting & Communication

Provide clear handovers and operational updates to management.
Identify recurring guest issues and recommend improvements.
Produce accurate reports on guest satisfaction, complaints, and service performance.

Skills & Experience Required

Essential

Excellent verbal and written communication skills.
Strong customer service background, preferably within hospitality.
Proven ability to resolve complaints and difficult situations professionally.
Strong problem-solving and decision-making skills.
Good IT skills including Microsoft Office and email management.
Experience using a hotel Property Management System (PMS).
Ability to multitask and prioritise workloads effectively.
Professional telephone manner.
Ability to work independently and take ownership of tasks.

Desirable

Previous hotel reception, reservations, or guest services experience.
Knowledge of Rezlynx or similar PMS systems.
Experience responding to online reviews and guest feedback platforms.

Personal Attributes

Positive and professional attitude.
Highly organised and detail-oriented.
Calm under pressure.
Reliable and dependable.
Strong sense of accountability.
Customer-focused mindset.
Willingness to go the extra mile for guests.

What We Offer

Competitive salary of £13.50 per hour.
Career development opportunities within a growing hospitality group.
Supportive team environment.
Ongoing training and development.

Call-To-Action"Ready to elevate guest experiences? Join us at AG Hotels Group and be part of a vibrant team dedicated to hospitality excellence. Your leadership can make every stay unforgettable—apply now on https://aghotelsgroup.uk.deputy.com/jobs#/3FgLGtqhUycf0P7Y69osNezaLdd

Pay: £13.50 per hour

Benefits:

Employee discount
Health & wellbeing programme
On-site parking

Work Location: In person

Quick apply

Refine Your Search

shift manager jobs in farringdon within

Guest Service Manager (PM Shift - London office based)

Shift Manager

Restaurant Shift Manager / Shift Supervisor

Shift Manager (Inside M25)

Shift Manager

Shift Manager - London

Shift Manager

Shift Manager

Security Duty Shift Manager

Network Ops Shift Manager

Shift Manager

Control Tower Shift Manager

Sortation Shift Manager

Shift Manager

Children’s Residential Senior Support worker / Shift Leader - Weekends

Shift Supervisor

Shift Manager

Deputy Shift Leader

Shift Manager

Shift Leader

I want to receive the latest job alerts for shift manager in farringdon within

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