3rd line support Work, Jobs in Nottingham, Eng (with Salaries)

Desktop Support Analyst - Derby
Brightwell —Derby
- Azure
- Customer service
- Windows
- Free parking
- Employee assistance programme
Plant & Equipment Office Coordinator
M Group —Nottingham
- Office experience
- Annual leave
- Employee assistance programme
11d
Mentor
Ministry of Justice —Nottingham
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Annual leave
11d
Laboratory Technical & Testing Support Officer
NEXT —Leicester
- £31,000 - £42,000 a year
- Full-time
- Google Suite
- Laboratory experience
- Time management
- Free parking
- Employee discount
1h
Desktop Support Analyst
Brightwell —Chesterfield
- Azure
- Customer service
- Windows
- Free parking
- Employee assistance programme
Facilities Operator - PMO
PepsiCo —Leicester
- £38,951.30 a year
- Computer literacy
- Employee discount
18h
Associate Field Services Technician, IT
Aptean —Leicester
- Full-time
- Windows
- Analysis skills
- Travel
10d
Electrician- Derby
Sureserve —Derby
- £40,000 - £44,000 a year
- Customer service
- Maintenance
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Youth Worker – ESOL
Derby College —Derby
- £31,666 a year
- Microsoft Office
- Bachelor's degree
- Mentoring
- Employee assistance programme
- Employee discount
Quick apply
Electrician- Derby
Aaron Services —Derby
- £40,000 - £44,000 a year
- Full-time
- Customer service
- Maintenance
- Organisational skills
- Annual leave
- Employee assistance programme
9d
Machine Shop Team Leader
APPH LTD —Nottingham
- Rotating shift
- Computer literacy
- Engineering
- Time management
- Annual leave
- Employee discount
Quick apply
1d
Commercial Manager
M Group —Annesley
- Hybrid work
- Management
- Driving
- Travel
- Annual leave
- Employee assistance programme
Menswear Print Designer
NEXT —Leicester
- £47,000 a year
- Full-time
- Organisational skills
- Free parking
- Employee discount
Specialist Plant Fitter
M Group —Nottingham
- Overtime
- Maintenance
- Travel
- Annual leave
- Employee assistance programme
Bid Manager
M Group —Nottingham
- Management
- Project management
- IT
- Annual leave
9d
Senior Civil Design Engineer
M Group —Nottingham
- Annual leave
- Employee assistance programme
Assistant Trend Forecaster
NEXT —Leicester
- £32,000 - £43,000 a year
- Full-time
- Communication skills
- Free parking
- Employee discount
2d
UX/UI Designer
NEXT —Leicester
- £44,000 - £55,000 a year
- Call to connect
- AI
- Communication skills
- Free parking
- Employee discount
7h
CNC- Shift Team Lead
APPH LTD —Nottingham
- Rotating shift
- Computer literacy
- Engineering
- Time management
- Annual leave
- Employee discount
Quick apply
1d
Lead Design Engineer
M Group —Nottingham
- Communication skills
- Annual leave
- Employee assistance programme

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Desktop Support Analyst - Derby

Brightwell -
Derby

Apply Now

Job details

Benefits

Free parking
Company pension
Employee assistance programme
Life insurance

Qualifications

Desktop support
Azure
Customer service
Windows
Analysis skills
IT support
Computer networking
SharePoint
ServiceNow
IT
Communication skills

Full job description

Location: Derby

An exciting opportunity has come available for a Desktop Support Analyst to join the growing team at Brightwell. In this key role, you will be responsible for providing deskside assistance to Brightwell users, providing an onsite point of contact for 3rd parties and providing assistance with IT related issues. Additionally, the Desktop Support Analyst will maintain strong communication lines between Brightwell, the third-party vendors and the business adhering to Brightwell practices.

The role is based primarily on-site at Derby, with an expectation of 3 days in the Derby office and 2 days at the Chesterfield office, adjusting as required.

What you’ll do:

Provide onsite desktop support and remote hands-on support to the business to ensure the business is continuously able to operate efficiently and effectively.
Follow ITIL processes, focusing on Incident and Change Management, to ensure consistent and controlled service delivery.
Ensure third-party vendors and the business adhere to IT processes in line with SLAs and Brightwell policies, to maintain compliance and service quality.
Act as the second point of contact for escalated first-line service desk cases across network and desktop areas, to ensure timely resolution of complex issues.
Triage incidents and engage the correct technology group(s), coordinating where multiple teams are involved, to drive efficient and accurate issue resolution.
Support the Service Delivery Manager in testing technology changes, to ensure systems are stable and available for the next working day.
Escalate high-priority incidents and issues to the Service Delivery Manager, to ensure appropriate visibility and timely intervention.
Assist the Service Delivery Manager with audit reviews by providing evidence, to ensure technology remains auditable throughout the year.
Monitor technology security practices and proactively identify and escalate potential or actual breaches, to protect organisational systems and data.
Maintain policy and process documentation, to ensure information remains accurate, up to date, and accessible.
Provide metrics and Management Information (MI) to relevant stakeholders, to support informed decision-making and performance tracking.
Participate in on-call support when required, to ensure business continuity and issue resolution outside standard hours.
Manage IT peripherals to ensure they remain fit for purpose and fault-free, to support reliable end-user operations.
Use ServiceNow for ticketing and asset management, to ensure accurate tracking and effective management of IT peripherals, assets, and licences.
Other duties, as required.

This role would suit someone with:

Good working knowledge of Windows operating systems and Microsoft 365, including associated applications
Proven experience of troubleshooting end-user IT issues across Windows, Microsoft 365, and common business applications
Experience working in a desktop support or service desk environment (typically 3+ years or equivalent)
Ability to learn and adapt to new and changing technologies
Strong customer service and user-facing communication skills
Effective verbal and written communication skills, with the ability to engage stakeholders at all levels
Strong diagnostic and analytical skills
Experience of incident triage and working with competing priorities in a high-volume support environment
Ability to work effectively under pressure
Relevant IT support experience and/or formal IT qualifications
Understanding and confident use of technical terminology
Strong interpersonal and stakeholder management skills
Experience of working with third-party suppliers and support teams
Ability to manage workload and prioritise tasks appropriately within a dynamic environment
Professional and positive approach to work.

Desirable:

O365 admin and other Azure admin services
SharePoint administration
Networking experience e.g. patching, testing, VLAN organisation
Teams room conferencing systems
File integration software, e.g. Boomi, Go Anywhere
8x8 or other Telephony platform management
Egress platforms or similar
Experience working in the Finance sector

Why Brightwell?

As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including:

Annual performance bonus of up to 7%.
25 days holiday (increasing to 30 with service) plus bank holidays.
A pension with 15-17% employer contributions (depending on age).
8 x salary Life Insurance.
Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave)
Free health assessments.
Health cash plan.
Professional study support.
Employee Assistance Programme and free Wellhub wellness network platform access.
Free parking.

Building an inclusive work environment:

Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong, are valued, and contribute to our success. This is underpinned by Brightwell’s RISE corporate values: Responsible, Impactful, Supportive & Expert.

Apply Now

Refine Your Search

3rd line support jobs in nottingham, eng

Desktop Support Analyst - Derby

Plant & Equipment Office Coordinator

Mentor

Laboratory Technical & Testing Support Officer

Desktop Support Analyst

Facilities Operator - PMO

Associate Field Services Technician, IT

Electrician- Derby

Youth Worker – ESOL

Electrician- Derby

Machine Shop Team Leader

Commercial Manager

Menswear Print Designer

Specialist Plant Fitter

Bid Manager

Senior Civil Design Engineer

Assistant Trend Forecaster

UX/UI Designer

CNC- Shift Team Lead

Lead Design Engineer

I want to receive the latest job alerts for 3rd line support in nottingham, eng

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