Director Work, Jobs in Cranleigh, Sry (with Salaries)

Head of Customer Success
MAS Technicae Group (International) Ltd —Horsham
- From £45,000 a year
- Full-time
- Hybrid work
- Salesforce
- Communication skills
- Free parking
- Store discount
Quick apply
4d
Director of People & Culture
Caremark Limited —Worthing
- Up to £75,000 a year
- Full-time
- Hybrid work
- Human resources
- Free parking
- Annual leave
Quick apply
Director, Strategic Sourcing
Thermo Fisher Scientific —Horsham
- Full-time
- English
- Analysis skills
- Bachelor's degree
- Work from home
BA Euroflyer Head of Flight Crew
British Airways —Gatwick Airport
- £69,000 - £76,000 a year
- Full-time
- Management
- Analysis skills
- Bachelor's degree
- Employee discount
9d
Director of Marketing
Caremark Limited —Worthing
- £80,000 a year
- Full-time
- Hybrid work
- Marketing
- Master's degree
- Bachelor's degree
- Free parking
- Annual leave
Quick apply
Associate Director- Programme Delivery
Health Innovation Kent Surrey Sussex (KSS AHSN) —Gatwick Airport
- Up to £88,000 a year
- Management
- Microsoft Office
- Business development
Senior Director of Service Delivery
WTW —Reigate
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- Continuous improvement
- Annual leave
- Employee assistance programme
Head of Hospitality
Sodexo —Ascot
- Up to £55,000 a year
- Monday to Friday
- Hospitality
- Microsoft Office
- IT
Quick apply
Director of Inclusion and Wellbeing
East Surrey College —Redhill
- £66,864.80 a year
- 8 hour shift
- No degree
- Leadership
- Free parking
1d
Head of Estates & Facilities
Laine Theatre Arts —Epsom
- £40,000 - £50,000 a year
- Full-time
- Management
- Maintenance
- Microsoft Office
- Annual leave
Quick apply
3d
Head of Finance
Everyman Driving Experiences —Dunsfold
- £40,000 - £55,000 a year
- Full-time
- In-person
- Leadership
- Employee discount
Quick apply
2d
Head of Enforcement
Hozah —Croydon
- From £50,000 a year
- Full-time
- Hybrid work
- Supervising experience
- In-person
- Work from home
Quick apply
Strategic Delivery Director
Rocksteady Music School —Liphook
- Full-time
- IT
- School
- Free parking
- Employee discount
Quick apply
7d
Head of Financial Accounting
Royal Surrey NHS Foundation Trust —Guildford
- £59,798 - £67,020 a year
- Full-time
- Accounting
- Communication skills
- Negotiation
8d
Program Director- DaR
Viasat —Farnborough
- Sales
- Microsoft Office
- Business development
Head of Additional Learning Support (ALS)
hireful —Weybridge
- £48,600.00 - £48,687.93 a year
- No degree
- Travel
- Leadership
Quick apply
Strutt & Parker - Senior Surveyor / Associate Director, Rural Land Management
BNP Paribas —Guildford
- Full-time
- Annual leave
- Employee discount
Director, Operations Lead - Private-Public Partnership (Tolling)
CSL Vifor —Haywards Heath
- Full-time
- Hybrid work
- Project management
- Bachelor's degree
- Business
9d
Head of Marketing UK and Ireland
Elanco —Hook
- Full-time
- Sales
- Marketing
- Master's degree
Strategic Account Director
Infovista —Guildford
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel

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director jobs near cranleigh, sry

Head of Customer Success

MAS Technicae Group (International) Ltd
Horsham

Quick apply

Job details

Permanent | Full-time
From £45,000 a year
4 days ago

Benefits

Free parking
Store discount
Private dental insurance
Flexitime
Company pension
Work from home
Company events
Private medical insurance
Employee discount
Sick pay
On-site parking

Qualifications

Driving Licence
Salesforce
HubSpot
SaaS
Account management
Communication skills

Full job description

About the Role

This is a unique opportunity to establish and lead Customer Success within one of the UK's leading home care software providers.

Initially, you'll operate as the primary Customer Success Manager, taking ownership of customer health, retention and adoption across the customer base. As the function grows and the business continues to scale, there will be the opportunity to shape processes, influence strategy and build a Customer Success team around you.

This role is ideal for someone who enjoys being hands-on today while wanting the opportunity to develop into a leadership position as the function evolves.

Key Responsibilities

Customer Success & Relationship Management

Own a portfolio of CareLineLive customers across the customer lifecycle.
Build trusted relationships with operational leaders and executive stakeholders.
Develop and execute Customer Success Plans aligned to each customer's objectives.
Conduct regular Quarterly Business Reviews (QBRs) with strategic accounts.
Act as the primary point of contact for customer success and ongoing account health.

Customer Health & Retention

Monitor customer health using agreed success metrics and RAG status.
Identify risks early and create proactive recovery plans for at-risk customers.
Maintain accurate customer health records within CRM.
Drive customer retention and renewal readiness.
Produce regular reports on customer health, retention risks and opportunities.

Product Adoption & Value Realisation

Help customers maximise their use of the CareLineLive platform.
Encourage adoption of new features, integrations and best practice workflows.
Deliver proactive customer engagement through training, webinars and success initiatives.
Ensure customers realise measurable operational and commercial benefits from the platform.

Commercial Growth

Identify opportunities for licence growth, additional modules and platform expansion.
Work alongside the Sales team to progress expansion opportunities.
Support contract renewal planning and commercial discussions where required.
Contribute towards Net Revenue Retention (NRR) and Expansion ARR targets.

Voice of the Customer

Capture customer feedback, feature requests and market insights.
Work closely with the Product team to ensure customer needs influence future product development.
Communicate product roadmap updates and new capabilities to customers.

Cross-Functional Collaboration

Work closely with:

Sales
Support
Professional Services
Product
Engineering
Marketing
Finance

to deliver an exceptional end-to-end customer experience.

What We're Looking For

Essential

Previous experience in a Customer Success, Account Management or Customer Relationship role within a SaaS business.
Strong commercial awareness with experience supporting customer retention and growth.
Excellent relationship-building and stakeholder management skills.
Experience delivering Executive or Quarterly Business Reviews.
Ability to interpret customer data and identify risks and opportunities.
Excellent communication and presentation skills.
Highly organised with strong attention to detail.

Desirable

Experience working with healthcare, social care or workforce management software.
Experience using CRM platforms such as HubSpot or Salesforce.
Understanding of SaaS customer success metrics including GRR, NRR, churn and product adoption.
Experience working within a fast-growing technology business.

Success Measures

The successful candidate will be measured against:

Gross Revenue Retention (GRR)
Net Revenue Retention (NRR)
Customer Health Score
Product Adoption
QBR Completion
Customer Satisfaction (CSAT/NPS)
Expansion Revenue
Renewal Performance
Reduction in At-Risk Accounts

Why Join CareLineLive?

This is an opportunity to help shape and mature the Customer Success function within one of the UK's leading home care software providers. You'll play a key role in improving customer outcomes, influencing product direction and supporting the continued growth of the business.

Job Types: Full-time, Permanent

Pay: From £45,000.00 per year

Benefits:

Company events
Company pension
Employee discount
Flexitime
Free parking
On-site parking
Private dental insurance
Private medical insurance
Sick pay
Store discount
Work from home

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Horsham RH13 0AS

Quick apply

Refine Your Search

director jobs in cranleigh, sry

Head of Customer Success

Director of People & Culture

Director, Strategic Sourcing

BA Euroflyer Head of Flight Crew

Director of Marketing

Associate Director- Programme Delivery

Senior Director of Service Delivery

Head of Hospitality

Director of Inclusion and Wellbeing

Head of Estates & Facilities

Head of Finance

Head of Enforcement

Strategic Delivery Director

Head of Financial Accounting

Program Director- DaR

Head of Additional Learning Support (ALS)

Strutt & Parker - Senior Surveyor / Associate Director, Rural Land Management

Director, Operations Lead - Private-Public Partnership (Tolling)

Head of Marketing UK and Ireland

Strategic Account Director

I want to receive the latest job alerts for director in cranleigh, sry

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