It service manager Work, Jobs in Nottingham, Eng (with Salaries)

End User IT Support Manager
Brush Group —Loughborough
- Hybrid work
- Organisational skills
- IT
- Employee assistance programme
- Life insurance
10d
Service Desk Team Manager
MHR INTERNATIONAL UK LIMITED —Nottingham
- Leadership
- Communication skills
- Employee discount
- Referral programme
IT Infrastructure Manager
Brush Group —Loughborough
- Hybrid work
- IT
- Employee assistance programme
- Life insurance
10d
Service Delivery Team Manager
Sherwood Forest Hospitals NHS Foundation Trust —Ilkeston
- £49,387 - £56,515 a year
- Full-time
9d
IT Site Manager
Steris —Derby
- Full-time
- Windows
- Bachelor's degree
- Travel
2d
IT Support & Administration Engineer
Natural Innovations —Beeston
- ERP systems
- Microsoft Office
- IT
Quick apply
4d
Service Desk Operations Manager
Computacenter —Derby
- Customer service
- Microsoft Office
- Organisational skills
10d
ICT Systems Officer
Inspire: Culture, Learning & Libraries —Nottingham
- £34,433 - £39,152 a year
- Full-time
- Azure
- Customer service
- Microsoft Office
11d
Lead Business Analyst
Riviera Travel —Burton-On-Trent
- £580 - £600 a day
- Full-time
- Hybrid work
- Analysis skills
- No degree
- Agile
Quick apply
Service Delivery Manager
Woodland Trust —Grantham
- £47,131.71 a year
- Hybrid work
- IT
- Communication skills
- Annual leave
- Employee assistance programme
3d
IT Infrastructure Associate Project Manager
SOCOTEC UK & Ireland —Burton-On-Trent
- Full-time
- Hybrid work
- Project management
- Agile
- IT
- Employee assistance programme
- Employee discount
Quick apply
Lead Business Analyst
Health Research Authority —Nottingham
- £57,528 - £64,750 a year
- Full-time
- Hybrid work
- Mentoring
- Agile
- AI
12d
INFORMATION TECHNOLOGY - IT SUPPORT TECHNICIAN
MMD Mining Machinery Developments Ltd —Alfreton
- £26,000 - £32,000 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
- Free parking
- Store discount
Quick apply
13d
IT Business Analyst
Thermo Fisher Scientific —Loughborough
- Full-time
- Hybrid work
- Computer Science
- Sales
- ERP systems
Tenant Data Collection Officer
Civic Recruitment Limited —Nottingham
- £26 an hour
- Temporary
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
9d
Product Manager
Experian —Nottingham
- Full-time
- Hybrid work
- Agile
- Financial services
- Annual leave
Quick apply
Operations Manager
Computacenter —Derby
- Management
- English
- Microsoft Office
10d
Project Manager - Hardware
TBG Solutions Ltd —Barlborough
- Up to £50,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Project management
- Store discount
- Health & wellbeing programme
Quick apply
Infrastructure Engineer
HM Revenue and Customs —Nottingham
- £37,682 - £40,705 a year
- Part-time
- Hybrid work
- DevOps
- Maintenance
- English
- Work from home
9d
BIM Manager
Rolls-Royce SMR —Derby
- £60,000 - £78,750 a year
- Full-time
- Hybrid work
- Engineering
- SharePoint
- Construction experience

I want to receive the latest job alerts for it service manager in nottingham, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

End User IT Support Manager

Brush Group -
Loughborough

Apply Now

Job details

Permanent
10 days ago

Benefits

Company pension
Employee assistance programme
Life insurance

Qualifications

Jira
Operations management
Organisational skills
ServiceNow
IT
Root cause analysis
Help desk

Full job description

About The Role

Why choose us?

BRUSH Group provides the energy solutions that help power our built world. From power transformers to switchgear and engineering solutions, for generations, the BRUSH brand has stood for engineering excellence.

We are committed to supporting the global effort for industrial decarbonisation and sustainable development and have set ambitious objectives to achieve our target of net zero greenhouse gas emissions by 2050.

What's the role?

The role is part of the BRUSH Group IT Operations function with purpose of the role to lead BRUSH’s IT End User Support Team, managing and coordinating the IT service desk and 1st/2nd line user support across all BRUSH.

The position leads a team of internal engineers, across multiple sites, alongside externally managed service providers (MSPs) whose day to day responsibilities include ensuring BRUSH delivers excellent end user IT services across all sites, specifically in areas such as IT Service Desk, end user 1st and 2nd line support (to triage, respond and resolve end user issues) and also support major incident management, service monitoring, change management, problem management.

Key Responsibilities:

Own the IT Service Desk platform ensuring it’s fit for purpose and provides the correct level of reporting on ticket and SLAs
Manage the day-to-day operation of the IT Service Desk, ensuring service requests and incidents are logged, prioritised, and resolved within agreed SLAs.
Monitor, track, and report on operational KPIs and SLAs, identifying performance bottlenecks and performing root cause analysis (RCA) for major incident remediations.
Champion ITIL best practices across incident, problem, request, and change management workflows to maintain business continuity.
Act as the senior escalation point for major incidents, coordinating technical resources and business communications.
Support defining the strategic direction for the IT end user support model and creation of a framework for end user support.
Lead, coach, and develop a team of Support engineers.
Own and continuously improve IT Service Management (ITSM) processes including incident, request, problem and major incident management.
Oversee multi-platform device governance, establishing standardised configurations across all BRUSH end user platforms / environments.

What are we looking for:

Experience (3 years) in a similar IT operational management role, with experience in a dedicated ITSM / helpdesk / end user support management position.
Proven background governing outsourced MSP agreements and enterprise vendor relations.
Strong knowledge of ITSM frameworks (ITIL v4 Foundation or higher preferred).
Familiarity with ITSM tooling (e.g. Jira, Manage engine, ServiceNow or similar).
Good understanding of infrastructure, networking, and end-user technologies sufficient to manage escalations. Flexibility to travel between BRUSH sites.
Ability to influence and drive change
Personally Effective – organisational skills, ability to prioritise and delegate.

What's in it for you?

Competitive salary
Holiday allowance starting at 26 days per annum plus bank holidays (pro rata for part time roles)
Flexible and Hybrid working options (role dependant)
Life insurance – 4 x annual salary
Enhanced Company Pension scheme
24/7 free and confidential Employee Assistance Programme
GP24 Service – Access to remote, private GP services 24/7, 365 days a year plus Second Medical Opinions.
BRUSHRewards – Discover plenty of ways to get more active and make great savings on everyday essentials as well as gifts for loved ones, holidays and special treats for yourself.
Family friendly policies including Enhanced Maternity/Paternity
Bike2work scheme
Long Service Awards
Developing our people is important to us - we support and encourage development by offering ongoing professional development and training.

About The Company

BRUSH Group provide agile and adaptive engineering solutions and products, including consultancy services, design, and project management as well as award-winning product technology, to a wide range of projects.

A chosen partner for national and regional power generation and distribution network operators, through innovation and a commitment to delivering solutions that address grid-resilience and drive system change, we support the global drive to net-zero, helping create a future-proof Infrastructure.

Apply Now

Refine Your Search

it service manager jobs in nottingham, eng

End User IT Support Manager

Service Desk Team Manager

IT Infrastructure Manager

Service Delivery Team Manager

IT Site Manager

IT Support & Administration Engineer

Service Desk Operations Manager

ICT Systems Officer

Lead Business Analyst

Service Delivery Manager

IT Infrastructure Associate Project Manager

Lead Business Analyst

INFORMATION TECHNOLOGY - IT SUPPORT TECHNICIAN

IT Business Analyst

Tenant Data Collection Officer

Product Manager

Operations Manager

Project Manager - Hardware

Infrastructure Engineer

BIM Manager

I want to receive the latest job alerts for it service manager in nottingham, eng

Related Searches

Explore jobs in more locations

About The Role

About The Company

Jobseeker tools

Employer Tools

Browse

Stay Connected