Customer service manager Work, Jobs in Exeter (with Salaries)

Customer Service / Project Manager
GK Signs & Screenprint Ltd —Exeter
- £35,000 - £45,000 a year
- Full-time
- CRM software
- Analysis skills
- Maths
- Free parking
Quick apply
Account Manager
Safetykleen —Exeter
- £32,000 - £40,000 a year
- Full-time
- Customer service
- Employee assistance programme
- Referral programme
Quick apply
5d
General Sales Manager
Vertu Motors —Exeter
- £50,000 - £65,000 a year
- Full-time
- Customer service
- Training & development
- Leadership
- Annual leave
Quick apply
Customer Service Representative (Account Manager)
The Pollard Group —Exeter
- Full-time
- Hybrid work
- CRM software
Quick apply
Customer Relationship Manager
Barchester Healthcare —Exmouth
- Microsoft Powerpoint
- Salesforce
- Communication skills
Quick apply
4d
Client Service Manager
Gallagher Benefit Services —Pennsylvania
- Full-time
- Bachelor's degree
- Travel
- Communication skills
- Flexible schedule
Business Development Manager (Field Sales)
Clear Business —Heavitree
- Up to £40,000 a year
- Full-time
- Business development
- Time management
- Annual leave
- Employee discount
Quick apply
Business Manager
Vertu Motors —Exeter
- £35,000 - £55,000 a year
- Full-time
- Customer service
- Communication skills
- Negotiation
Quick apply
Account Manager
Swanky —Exeter
- Full-time
- Hybrid work
- Travel
- Organisational skills
- Agile
- Employee assistance programme
- Flexible schedule
Quick apply
Area Manager, AMZL
Amazon UK Services Ltd. —Exeter
- Full-time
- English
- Master's degree
- Bachelor's degree
Retail Store Manager - Skateboard & Streetwear
Route One Retail Limited —Exeter
- £28,500 - £30,600 a year
- Weekend availability
- Sales
- Social media management
- Customer service
- Employee discount
Quick apply
10d
Store Manager
Machine Mart —Exeter
- Customer service
- Computer literacy
- Computer skills
- Employee discount
Site Manager
Correct Contract Services Ltd —Exeter
- £42,500 - £47,500 a year
- Continuous improvement
- Team management
- Quality control
- Annual leave
- Employee assistance programme
Quick apply
Area sales manager
Brakes —Exeter
- Up to £34,000 a year
- Full-time
- Remote
- Customer service
- Annual leave
Quick apply
Store Manager - Exeter
Tesla —Exeter
- English
- Team management
- Mentoring
13d
TPS Sales Manager
Marshall Motor Group —Exeter
- Computer literacy
- Computer skills
- Annual leave
- Employee discount
Quick apply
Operations and Bar Manager
Upton Barn & Walled Garden Ltd —Cullompton
- £35,360 a year
- Weekend availability
- Bar
- Continuous improvement
- Team management
- Free parking
Quick apply
12d
Business Development Manager
SUEZ —Exeter
- £43,562 - £51,098 a year
- Full-time
- Business development
- Presentation skills
- Contracts
Branch General Manager
DFS —Torquay
- £39,602 - £50,000 a year
- Training & development
- Retail management
- Communication skills
- Paid training
- Employee discount
Quick apply
Deputy Manager
Twenty1 LTD —Torquay
- From £34,000 a year
- Full-time
- Bar
- Cooking
- Supervising experience
- Employee discount
Quick apply

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Customer Service / Project Manager

GK Signs & Screenprint Ltd -
Exeter

Quick apply

Job details

Permanent | Full-time
£35,000 - £45,000 a year

Benefits

Free parking
Casual dress
Company pension
On-site parking

Qualifications

CRM software
Sales support
Driving Licence
Report writing
Non-conformance investigation
Report generation
Stakeholder collaboration
Client engagement
Stakeholder liaison
ERP software
Internal department liaison
Complaint handling
Numeracy
Analysis skills
Maths
Quality assurance
Continuous improvement
Quality control
Data entry
Customer loyalty building
Organisational skills
Relationship management
Customer interaction
Multidisciplinary collaboration
Account management
Leadership
Project management experience
Team motivation leadership
Communication skills
Analytics

Full job description

Job Purpose:

The Customer Service / Project Manager is responsible for leading the customer service team to deliver exceptional customer experience. This role involves managing daily operations from receipt of customer orders to delivery of the product and/or service. It is essential to maintain the high quality of service to the customer, resolve complex customer issues, monitor performance and implement strategies to enhance customer satisfaction and loyalty.

Key Duties & Responsibilities:

Leadership & Team Management

Lead, motivate and develop the Customer Service Team to achieve departmental objectives and performance targets.
Support employee growth within the business and build a team to ensure customer satisfaction and successful delivery of all customer requirements.
Foster a culture of accountability, collaboration, customer focus and continuous improvement.

Customer Account Management

Ensure customers receive timely, professional and effective support & communication at all times throughout their journey with the business.
Act as the senior customer interface for key accounts, developing strong relationships and ensuring excellent service delivery.
Engage regularly with customers to gather feedfack and identify improvement opportunities.
Manage customer complaints and coordinate timely resolution of any issues.
Allocate customer accounts appropriately across the team.
Support the team with managing daily administration, quotations and customer projects. Ensuring the accurate and timely data entry into the Company MIS and other business systems.
Prepare reports and presentations as and when required.
Develop and implement customer service policies, procedures and best practices.
Ensure customer requirements are delivered on time, within budget and to agreed quality standards.

Cross-Functional Collaboration

Ensure good communication with all departments at all times for successful delivery of orders and projects. Build strong relationships and ensure the accuracy of information to ensure delivery of orders and projects ‘Right First Time’.
Work closely with the Sales team to support them and the customer.
Work closely with the Production team to ensure they have all the necessary information to be able to produce the orders.
Attend regular Leadership Team meetings.

Quality, Health & Safety and Compliance

Drive a culture of continious improvement.
Ensure Non-Conformance Reports (NCRs) are raised, investigate and closed out in a timely manner.
Ensure all activities comply with Company Policies, including Health & Safely. It is essential to carry out commitment to the ‘Safety First’ culture.
Customer site visits will be required for those projects that have review milestones and to assess product quality, installation standards and customer satisfaction.

Additional Responsibilities

Drive revenue growth within existing accounts through upselling and cross-selling opportunites.
Monitor and improve profitability across customer projects.
Collect and analyse project data relating to costs, materials, labour and lead times.
Support sales activities and customer presentations as required.
Represent the business professionally at customer meetings, site visits and industry events.

Other

Uphold high ethical standards acting with integrity in all interactions with clients and stakeholders, complying at all times with the Company’s Values and Behaviours.
Ensure that the you adhere to relevant laws, regulations, and company policies.
Maintain a strong understanding of the Company’s sales process and sales cycle times.
Maintain an in-depth understanding of the products and services being sold and the industry in which the company operates in.
Act and behave in a way compliant with GK Signs standards and culture.

Qualifications and Experience

Essential

Customer-focused mindset.
Proven sucessful experience in customer service and project management roles, or similar client-facing leadership roles.
Previous sucessful experience in leading and developing teams.
Strong commercial experience and ability to work within budgets to deliver profitable outcomes.
Numerate.
Ability to work under pressure to meet customer deadlines.
Excellent stakeholder management and relationship-building skills.
Strong analytical and problem-solving abilities.
Technical ability and knowledge of Microsoft Office, ERP, CRM and/or MIS systems.
Exceptional verbal and written communication along with presentation skills.
Analytical mindset with attention to detail.
Ability to travel when and if required. Full clean driving license.
Calm under pressure and able to prioritise.
Good organisational and administrative skills.
Creativity and innovation skills.
Self-starter and ability to work independantly.

Desirable

Experience within Print, Signage or related industries.
Relevant professional certification in customer service and/or project management.

Job Types: Full-time, Permanent

Pay: £35,000.00-£45,000.00 per year

Benefits:

Casual dress
Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in exeter

Customer Service / Project Manager

Account Manager

General Sales Manager

Customer Service Representative (Account Manager)

Customer Relationship Manager

Client Service Manager

Business Development Manager (Field Sales)

Business Manager

Account Manager

Area Manager, AMZL

Retail Store Manager - Skateboard & Streetwear

Store Manager

Site Manager

Area sales manager

Store Manager - Exeter

TPS Sales Manager

Operations and Bar Manager

Business Development Manager

Branch General Manager

Deputy Manager

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