Help desk analyst Work, Jobs in Chesham, Bkm (with Salaries)

IT Service Desk Analyst
Elexon —London
- £40,000 a year
- Hybrid work
- Azure
- Continuous improvement
- Communication skills
8h
Service Desk Analyst
ZR Mind Digital Solutions —London
- £2,500 - £3,000 a month
- Full-time
- Microsoft Outlook
- Continuous improvement
- SharePoint
- Free parking
Quick apply
End User Support Analyst
Element Materials Technology —London
- Hybrid work
- Analysis skills
- Continuous improvement
- Organisational skills
1d
Junior IT Support Analyst
Pizza Express —Uxbridge
- £30,000 a year
- Weekend availability
- Restaurant
- Communication skills
Quick apply
Service Desk Analyst
JCDecaux —London
- Full-time
- Customer service
- English
- Windows
End User Computing Analyst
JATO —Uxbridge
- Rotating shift
- Microsoft Office
- SharePoint
- In-person
End User Computing Analyst
JATO Dynamics —Uxbridge
- Rotating shift
- Microsoft Office
- SharePoint
- In-person
IT Service Management Analyst
hireful —Milton Keynes
- £40,000 - £45,000 a year
- Full-time
Quick apply
15h
Service Desk Analyst
NPL —Teddington
- Windows
Senior Policy Analyst I
Center for Global Development —London
- £56,175 - £62,212 a year
- Full-time
- Doctoral degree
- Master's degree
- Analysis skills
Equity Trade Control Analyst
Bank of America —London
- Full-time
- Microsoft Excel
- Communication skills
- Python
Residential Flexibility Consultant
Lane Clark & Peacock —London
- Hybrid work
- Data analysis skills
- Business development
- Analysis skills
- Annual leave
- Employee discount
London Office - Global IT Finance Manager (Hybrid working, M/F/D)
L.E.K. Consulting —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Management
- Bachelor's degree
Facilities and Office Manager (3 month FTC)
Carnall Farrar —London
- Full-time
- Bachelor's degree
- SharePoint
- Leadership
- Employee assistance programme
Quick apply
Service Desk Analyst
Lane Clark & Peacock —London
- Full-time
- Continuous improvement
- Computer networking
- Communication skills
- Annual leave
- Employee discount
12d
Real-Time Analyst
Foundever —Kingston upon Thames
- £28,500 a year
- Full-time
- Analysis skills
- Computer skills
- Communication skills
- Annual leave
Residential Energy Retail Consultant
Lane Clark & Peacock —London
- Hybrid work
- Data analysis skills
- Analysis skills
- Communication skills
- Annual leave
- Employee discount
Product Marketing Manager
ScreenCloud —London
- Hybrid work
- Human resources
- Annual leave
- Flexitime
Senior Pricing Strategy Analyst
Sapiens —London
- Full-time
- Microsoft Powerpoint
- Analysis skills
- Communication skills
- Referral programme
Vice President or Director level: Emerging Markets Corporate Credit Research
Bank of America —London
- Full-time
- Bachelor's degree
- Business
- Accounting
9d

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IT Service Desk Analyst

Elexon -
London

Apply Now

Job details

£40,000 a year
8 hours ago

Benefits

Company pension
Private medical insurance

Qualifications

Technical troubleshooting
Desktop support
Azure
Stakeholder liaison
User account provisioning
Ticket management
Microsoft Exchange
User account management
Continuous improvement
IT permissions management
Ticket management systems
Customer support
Communication skills
Microsoft Azure
PowerShell scripting
Intune
Mobile devices

Full job description

We’re looking for an IT Service Desk Analyst (Grade 9) to join the Technology Operations team at Elexon on a permanent basis.

In this role, you’ll provide 1st and 2nd line IT support across Elexon, ensuring colleagues receive a high-quality, responsive IT service. You'll support end-user devices, Microsoft 365 services, identity management, and operational processes while working closely with third-line engineers and suppliers to resolve issues and continuously improve the user experience.

This is an excellent opportunity for someone looking to build their career across Microsoft 365, cloud technologies, endpoint management, and IT Operations within a modern technology environment.

What you’ll do:

Provide 1st and 2nd line IT support for end users across deskside and remote environments
Support and administer Microsoft 365, including Exchange Online, Teams, Entra ID, Intune, Defender, licensing, and mailbox management
Build, configure, deploy, and decommission laptops and end-user devices
Manage user accounts and access for starters, movers, and leavers
Troubleshoot hardware, software, Microsoft 365, and connectivity issues
Perform routine operational checks and support service desk reporting
Work closely with third-line engineers and suppliers to resolve incidents and support service improvements
Maintain accurate documentation, knowledge articles, and Local Working Instructions (LWIs)
Contribute to improving service quality, processes, and the end-user experience
Participate in out-of-hours support when required

What you’ll bring:

Experience providing 1st and 2nd line IT support within a Service Desk or End User Computing environment
Strong knowledge of Microsoft 365 administration, including Exchange Online, Teams, Entra ID, and Intune
Experience building, deploying, and supporting laptops and mobile devices
Strong troubleshooting and fault-finding skills across hardware, software, and Microsoft technologies
Experience managing user accounts, permissions, and access controls
Excellent customer service and stakeholder communication skills
Experience working with IT ticketing systems and managing incidents and service requests
Ability to prioritise workload and work effectively in a fast-paced support environment
Knowledge of ITIL service management principles (desirable)
Experience with PowerShell, Microsoft Teams Rooms, AV technology, networking fundamentals, or Microsoft Azure (desirable)

What’s in it for you:

£40,000
Excellent benefits including bonus, private medical insurance and generous pension scheme
The opportunity to work within a thriving organisation which can support your growth and development
We operate a hybrid working approach with 2 days in our London office

Our culture

We believe a diverse and inclusive culture allows innovation and creativity to flourish. We are committed to continuously improving our culture for our colleagues and stakeholders. Through our hugely successful Diversity Forum, Mental Health First Aid network and regular programme of activities and events, we celebrate difference and recognise the value of employee wellbeing, which is a consistent outcome from annual employee surveys that we conduct. Likewise, as a community, we like to support each other, and all agree Elexon is a great place to work with a great workspace too!

At Elexon, we want to:

Provide true equality of opportunity
Attract and retain diverse talent
Listen to all voices
Be representative of the communities we work in
Be a role model for Diversity and Inclusion in the industry

Elexon together, embracing differences, listening to all voices

Ready to make an impact? Join us and help shape the future of energy services.

Apply Now

Refine Your Search

help desk analyst jobs in chesham, bkm

IT Service Desk Analyst

Service Desk Analyst

End User Support Analyst

Junior IT Support Analyst

Service Desk Analyst

End User Computing Analyst

End User Computing Analyst

IT Service Management Analyst

Service Desk Analyst

Senior Policy Analyst I

Equity Trade Control Analyst

Residential Flexibility Consultant

London Office - Global IT Finance Manager (Hybrid working, M/F/D)

Facilities and Office Manager (3 month FTC)

Service Desk Analyst

Real-Time Analyst

Residential Energy Retail Consultant

Product Marketing Manager

Senior Pricing Strategy Analyst

Vice President or Director level: Emerging Markets Corporate Credit Research

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