It support technician Work, Jobs in Upper Beeding (with Salaries)

IT Service and Support Analyst
OneFamily —Brighton
- £30,000 - £35,000 a year
- Full-time
- Microsoft Access
- Microsoft Office
- IT
11d
Trainee Telecoms Support Engineer
MCL Telecom Ltd —Burgess Hill
- From £22,000 a year
- Full-time
- Customer service
- Driving
- Organisational skills
- Free parking
Quick apply
12d
Technology Service Delivery - IT Engineer
Brainkind —Burgess Hill
- £31,463 a year
- Full-time
- Hybrid work
- Free parking
4d
IT Support Engineer - Google Workspace
Brighton and Hove Albion Football Club —Brighton and Hove
- Weekend availability
- Python
- Employee discount
1d
Technical Support Specialist
Nicolaudie Group —Brighton
- Hybrid work
- Analysis skills
- Presentation skills
- Organisational skills
6d
Desktop Engineer -Gatwick Airport
ESP Global Services Limited —Gatwick Airport
- £30,000 a year
- Software troubleshooting
- Microsoft Office
- Computer networking
Quick apply
6d
2nd Line Technical Support Engineer
Carden I.T Services —Brighton
- Weekend availability
- Microsoft Office
- Travel
- IT
2nd Line Technical Support Analyst
Carden I.T Services —Brighton
- Full-time
- Microsoft Office
- Travel
- IT
Technical Customer Support Coordinator
Pion Inc —Forest Row
- £30,000 - £35,000 a year
- Full-time
- Customer service
- Engineering
- Laboratory experience
Quick apply
Linux and Unix System Administrator
MAINAMA GAMES —Haslemere
- Full-time
- English
- Scripting
- Computer networking
Technical Support Engineer
Yunex Traffic —Crawley
- Overtime
- Microsoft Outlook
- Microsoft Office
- Driving
Senior Service Desk Engineer
Zenzero Solutions —Chichester
- Azure
- Microsoft Office
- AWS
Planning Support Officer (Technical Administrator) - Full-time
Mole Valley District Council —Dorking
- Up to £36,046 a year
- Full-time
- Hybrid work
- Customer service
- Presentation skills
- In-person
- Free parking
- Annual leave
IT Operations Engineer - Fixed Term Contract
Horder Healthcare —East Grinstead
- Up to £27,222 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
Quick apply
MS Dynamics NAV Support Technician with Systems Development
Aspinal of London —Fernhurst
- Full-time
- Hybrid work
- Computer Science
- No degree
- APIs
- Employee discount
Quick apply
2nd Line Support Engineer
Uptime Solutions Ltd —Crawley
- Weekend availability
- Azure
- Windows
- Analysis skills
Quick apply
4d
Digital Friend Volunteer
Age Well East – Colchester —Castle
Quick apply
IT Applications Technician
Surrey Police & Sussex Police Collaboration —Lewes
- £30,897 - £33,603 a year
- Full-time
- Customer service
- Analysis skills
- Mentoring
- Annual leave
- Employee discount
14d
Administrator (Support & Operations)
HCLTech —Adur District
- Rotating shift
- Software troubleshooting
- Customer service
- Computer networking
5d
2nd Line IT Support Engineer
Global 4 —Horsham
- Full-time
- Customer service
- Mentoring
- Referral programme
Quick apply
5d

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it support technician jobs near upper beeding

IT Service and Support Analyst

OneFamily -
Brighton

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Job details

Full-time
£30,000 - £35,000 a year
11 days ago

Qualifications

Desktop support
ITIL Certification
Microsoft Access
Microsoft Office
IT support
IT
Root cause analysis
Communication skills
Active Directory

Full job description

Are you a customer-focused IT professional who enjoys solving problems, improving services, and keeping business-critical technology running smoothly? We’re looking for an IT Service & Support Analyst to deliver high-quality technical support across our organisation.

In this varied role, you’ll provide 1st and 2nd line support, with agreed advanced troubleshooting across desktops, laptops, mobile devices, telephony, printing, business applications and end-user IT services.

You’ll help colleagues resolve incidents and service requests, support identity and access management activity, assist with security and audit requirements, and contribute to projects, disaster recovery and continuous service improvement, working with specialist technical teams where escalation is required.

Providing responsive IT support through telephone, face-to-face, Microsoft Teams, email, ticketing system and remote assistance channels.

Managing incidents, service requests, small changes and project tasks in line with agreed SLAs.
Supporting identity and access management processes, including starters, movers, leavers, access provisioning, permissions changes, access reviews and audit evidence.
Investigating recurring issues, supporting root cause analysis and identifying opportunities to improve first-time fixes.
Maintaining technical documentation, procedures and knowledgebase articles.
Supporting technology projects, security activity, audits, risk controls, disaster recovery and business continuity testing, working with specialist teams where required.
Working collaboratively with IT colleagues, stakeholders and third-party suppliers to deliver reliable, secure and customer-focused IT services.

At least two years’ experience in IT support, service desk, desktop support or identity and access management.

Strong troubleshooting skills across Windows, Microsoft Office, hardware, software and end-user devices.
Experience supporting identity and access management processes, including Active Directory, Microsoft Entra ID, access provisioning, access reviews and audit activity.
Good understanding of ITSM processes, including incident, request, change, problem, knowledge and continual service improvement practices.
Familiarity with endpoint management, service management tools, Microsoft 365 administration, mobile device management, telephony and network printing solutions, with the ability to work with specialist technical teams where escalation is required.

A well-organised, customer-focused approach with excellent communication skills across telephone, face-to-face, Microsoft Teams and written channels, with the ability to prioritise under pressure.

This is primarily an on-site role, with some flexibility to work remotely in line with the team rota and business needs.

Training or awareness in ITIL V3/4, customer service, service desk support, Microsoft 365 or basic identity and access management would be advantageous.

Why join us?

You’ll join a collaborative IT team where your technical expertise, initiative and commitment to service excellence will make a real impact. If you enjoy taking ownership, learning new technologies and helping people get the best from IT, we’d love to hear from you.

OneFamily are an award-winning financial services company, providing products and services that help modern families thrive.

We believe that finance isn’t just personal. Every decision you make affects the people you care about most. That’s why we believe in creating products for modern families: the dual parents, the divorced, the single parents, the live-in grandma and the mate that your kid calls ‘Uncle’ - whatever family means to you.

HR: [email protected]
Head Office Phone: 0800 373010
Head Office: 16-17 West St, Brighton BN1 2RL

Apply Now

Refine Your Search

it support technician jobs in upper beeding

IT Service and Support Analyst

Trainee Telecoms Support Engineer

Technology Service Delivery - IT Engineer

IT Support Engineer - Google Workspace

Technical Support Specialist

Desktop Engineer -Gatwick Airport

2nd Line Technical Support Engineer

2nd Line Technical Support Analyst

Technical Customer Support Coordinator

Linux and Unix System Administrator

Technical Support Engineer

Senior Service Desk Engineer

Planning Support Officer (Technical Administrator) - Full-time

IT Operations Engineer - Fixed Term Contract

MS Dynamics NAV Support Technician with Systems Development

2nd Line Support Engineer

Digital Friend Volunteer

IT Applications Technician

Administrator (Support & Operations)

2nd Line IT Support Engineer

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