Thames water customer service Work, Jobs in Reading, Eng (with Salaries)

Customer Service Adisor
M Group —Slough
- £23,213 a year
- Hybrid work
- Customer service
- Annual leave
- Employee assistance programme
3d
Incident Comms Specialist
Thames Water Utilites —Reading
- £49,000 - £55,000 a year
- Full-time
- Leadership
- Annual leave
3d
Thames Lock and Weir Keeper - 35017
Environment Agency —Shepperton
- £29,751 a year
- Full-time
- Customer service
- Presentation skills
- Communication skills
- Flexible schedule
Plumber – Smart Water Meter Installer
SHL Services —Thames Valley
- £41,000 - £60,000 a year
- Overtime
- Customer service
- Plumbing
- Driving
- Free parking
- Paid training
Quick apply
Water System Performance Leakage Analyst
Thames Water Utilites —Ashford Common
- Up to £37,000 a year
- Full-time
- Engineering
- Computer networking
- Organisational skills
3d
Leakage Repair Teams - Groundworkers
Your Recruitment Service —Reading
- £340 - £385 a day
- Overtime
- Hybrid work
- Free parking
- Employee discount
Quick apply
Digital Telecommunications Manager
Thames Water Utilites —Reading
- £62,000 - £93,000 a year
- Monday to Friday
- Hybrid work
- Customer service
- Contracts
- Agile
- Annual leave
Supply Chain Technician
Thames Water Utilites —Didcot
- £40,000 - £42,000 a year
- Full-time
- Microsoft Excel
- Oracle
- ERP systems
Finance Business Partner
Thames Water Utilites —Reading
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Accounting
- Annual leave
4d
Platform Owner - Productivity Platform
Thames Water Utilites —Reading
- Up to £85,000 a year
- Full-time
- AI
- Annual leave
Platform Owner - Identity Platform
Thames Water Utilites —Reading
- Up to £85,000 a year
- Full-time
- IT
- Annual leave
Instrumentation, Control & Automation
Thames Water Utilites —Bourne End
- Up to £60,000 a year
- Full-time
- Engineering
- Maintenance
- Communication skills
- Annual leave
- Employee discount
4d
Supervisor – Water Leakage Repair (CSL)
Your Recruitment Service —Oxford
- £40,416.53 - £55,436.26 a year
- Full-time
- Civil engineering
- Supervising experience
- Driving
- Free parking
- Sick pay
Quick apply
5d
Out of Hours Regional Team Manager
Lanes Group —Slough
- Weekend availability
- Microsoft Office
- Team management
- Phone etiquette
Quick apply
Head of Portfolio Demand and Mobilisation
Thames Water Utilites —Reading
- Up to £115,000 a year
- Full-time
- Hybrid work
- Business development
- Mentoring
- Agile
- Annual leave
4d
Platform Owner - Hardware Platform
Thames Water Utilites —Reading
- Up to £85,000 a year
- Full-time
- Hybrid work
- IT
- Annual leave
Head of Digital Domain
Thames Water Utilites —Reading
- Up to £115,000 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Engineering
- Annual leave
2d
Ecologist
JN Bentley —Reading
- Full-time
- Travel
- Construction experience
- Annual leave
Quick apply
CSC Operations Manager
Lanes Group —Slough
- Weekend availability
- Microsoft Office
Quick apply
1d
Process Controller (Waste)
Thames Water Utilites —Rickmansworth
- Up to £40,000 a year
- 12 hour shift
- Employee discount
3d

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thames water customer service jobs near reading, eng

Customer Service Adisor

M Group -
Slough

Apply Now

Job details

£23,213 a year
3 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Referral programme

Qualifications

Customer service

Full job description

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

Where will you be working?

We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. We’re problem solvers with over 140 years of combined experience in engineering and infrastructure.

This role will be within our Demand management and network infrastructure - We look after 60 million meters, and our teams provide advanced metering solutions to help manage demand for essential suppliers.

Want to be a part of it?

What will you be doing?

We're looking to recruit Customer Service Advisors based out of our Langley office.

As a Customer Service Advisor, you'll be ensuring that all customers are dealt with in an effective, accurate and timely manner. You'll provide support to the Customer Experience Team in the daily functions of the department. Ensuring that all operations are completed, handling inbound and outbound calls.

We'll need you to handle inbound and outbound calls, managing customer enquiries and booking appointments whilst accurately capturing data from calls to assist the management team in the production of reports.

You'll be working with the Customer Experience Manager and Team Leaders to promote the profile of Morrison Water Services. Ensure any service failures or priority issues are escalated to the Customer Service Manager for action. Maintain ownership of any customer issue through to resolution. Strive to outperform personal targets, team targets and Thames Water Service Level Agreements.

This is a hybrid working role working a minimum of 2 days a week in the office. We'll provide you with the equipment required and you'll need to have a good Wi-Fi connection and a desk with a quiet working space at home.

Please note that this process will be conducted as an Assessment Day. If you are invited to attend, you'll be asked to select a preferred time slot.

Throughout the Assessment Day, you'll be required to complete a number of tasks, including a customer communication exercise, a call quality exercise, and an individual script reading. Your performance will be assessed fairly across these activities, and the outcomes will determine whether you progress to the interview stage that same day.

Please see below the assessment day that will be taking place:

Assessment Day: Monday 24th August 2026

1st Session: 08:45am – 12:00pm

2nd Session: 12:45pm – 16:00pm

Start date: 14th September 2026

Location: Worcester House, Unit 6 Langley Quay, Waterside Drive, Langley, SL3 6EY.

You'll be required to bring with you your Right to Work in the UK and proof of your current address.

You'll be able to start 3 weeks in-house training at Worcester House on the start date listed above.

What you’ll bring

Are you passionate about delivering excellent customer service?
Have you gained experience in a call centre or customer service environment?
Do you have proven administration and customer service skills?
Are you a team player with strong interpersonal skills?
Additional spoken languages would be advantageous

What’s in it for you?

We offer a range of benefits designed to support your life in and out of work, some of which include:

Matched or contributory pension scheme
Online GP service, 24 hours a day, 365 days a year
Employee assistance programme
My Rewards portal, access to 1000’s of retail discounts
Life assurance
Cycle to work, salary finance and give as you earn schemes
Enhanced maternity, paternity leave and adoption leave
Reward and recognition scheme

In addition, this role offers:

Discretionary bonus scheme
25 days annual leave plus bank holidays
Recommend a friend – get rewarded for introducing people to us!

About us

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.

Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

We’re responsible and go further for our people, clients, communities and the planet
We’re open and seek new and better ways of exceeding expectations
We’re together and as one team; the whole is greater than the sum of the parts
We’re ambitious and embrace opportunity, to lead essential infrastructure services for life

Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.

It’s an exceptional time to be a part of M Group.

Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.

For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.

#MGroupW INDREG

Apply Now

Refine Your Search

thames water customer service jobs in reading, eng

Customer Service Adisor

Incident Comms Specialist

Thames Lock and Weir Keeper - 35017

Plumber – Smart Water Meter Installer

Water System Performance Leakage Analyst

Leakage Repair Teams - Groundworkers

Digital Telecommunications Manager

Supply Chain Technician

Finance Business Partner

Platform Owner - Productivity Platform

Platform Owner - Identity Platform

Instrumentation, Control & Automation

Supervisor – Water Leakage Repair (CSL)

Out of Hours Regional Team Manager

Head of Portfolio Demand and Mobilisation

Platform Owner - Hardware Platform

Head of Digital Domain

Ecologist

CSC Operations Manager

Process Controller (Waste)

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