Change analyst Work, Jobs in Whitchurch, Crf (with Salaries)

Consumer Support Analyst
RELX —Cardiff
- Full-time
- Customer service
- Windows
- Communication skills
Senior Cyber Analyst
Admiral —Cardiff
- Azure
- AWS
- Scripting
- Annual leave
2d
Senior Data Architect
Scrumconnect Consulting —Bridgend
- £80,000 - £90,000 a year
- Hybrid work
- Azure
- Oracle
- AWS
Head of New Business Reporting
LegalAndGeneral —Cardiff
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- Employee discount
- Life insurance
Quick apply
Data Analyst / Dadansoddydd Data
S4C —Cardiff
- £40,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- SQL
- Analysis skills
- Annual leave
Quick apply
11d
Analyst, Quality Risk and Security Services
Deloitte —Cardiff
- Hybrid work
- Customer service
- No experience needed
- Microsoft Office
13d
Management Information Analyst
Legal & General Investment Management —Cardiff
- Microsoft Excel
- SQL
- Employee discount
12d
External Identity Support Analyst (Cardiff)
Kocho —Cardiff
- Full-time
- Hybrid work
- Azure
- SQL
- Analysis skills
Quick apply
13d
Project Manager – SRS Business Change
Cardiff Metropolitan University —Cardiff
- £46,049 - £51,753 a year
- Full-time
- Project management
- Agile
- Communication skills
- Annual leave
10d
IT Service Analyst
LegalAndGeneral —Cardiff
- Full-time
- Hybrid work
- Azure
- SQL
- AWS
- Employee discount
Quick apply
9d
Systems Analyst II
Thermo Fisher Scientific —Newport
- Full-time
- Oracle
- No experience needed
- Microsoft Office
IT Service Analyst
Legal & General Investment Management —Cardiff
- Azure
- SQL
- AWS
- Employee discount
9d
Consumer Support Analyst
LexisNexis Risk Solutions —Cardiff
- Full-time
- Customer service
- Windows
- Communication skills
Data Analyst (SQL & Python)
Legal & General Investment Management —Cardiff
- Data analysis skills
- SQL
- Python
- Employee discount
Planning & Scheduling Officer
Welsh Water —Gelligaer
- £31,395 - £35,682 a year
- Customer service
- Communication skills
- Free parking
- Annual leave
5d
Planning & Scheduling Officer
Welsh Water —Gelligaer
- £31,395 - £35,682 a year
- Communication skills
- Free parking
- Annual leave
2d
Agile Delivery Manager
Intellectual Property Office —Newport
- £47,766 - £58,575 a year
- Full-time
- Hybrid work
- Azure
- DevOps
- Presentation skills
- Annual leave
12d
IOM Senior Partnership Analyst
HM Prison & Probation Service —Bridgend
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
10d
Finance Systems Analyst (D365 Finance & Operations) - 12 month FTC
Control Risks —Cardiff
- ERP systems
- Analysis skills
Quick apply
12d
Head of New Business Reporting
Legal & General Investment Management —Cardiff
- Hybrid work
- Continuous improvement
- Leadership
- Employee discount
- Life insurance

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Consumer Support Analyst

RELX -
Cardiff

Apply Now

Job details

Full-time

Qualifications

Customer service
Windows
Communication skills

Full job description

Are you passionate about helping people and solving problems in a fast-paced, customer-focused environment?

Do you enjoy working with data, processes, and people to deliver accurate, timely outcomes?

About the Business

At LexisNexis Risk Solutions, we help our clients manage customer identity, identify and combat fraud, assess risk and prevent money laundering and terrorist financing. Our aim is to facilitate safer financial transactions by helping clients to assess and manage relationship risk. Cutting-edge technology and information solutions allow us to achieve these goals. Our proprietary big data platform supports local and global businesses in evaluating the risk associated with potential and existing customers. Worldwide risk data allows clients to flag and manage risks presented by individuals and businesses.

About our Team

Our Cardiff-based team provides consumer support for Crediva, Consumer Rights, and UK Insurance. As the first point of contact for our customers, we play a critical role in creating a positive first impression. We manage data queries and requests under GDPR, ensuring all queries are ticketed, investigated, and escalated as needed. Our team coordinates with multiple key stakeholders daily, driving change and enhancing our ways of working.

About the Role

As a Consumer Support Analyst, you will be the first point of contact for consumers, providing support, understanding their concerns, and ensuring issues are resolved effectively. You will manage case processes from start to finish, working within defined service levels and collaborating with colleagues to deliver a high-quality service. This role focuses on accuracy, organisation, and delivering clear, professional communication.

Responsibilities

Managing the logging, tracking and progress of internal and external cases within relevant SLA’s and KPI’s
Creating, maintaining, and updating appropriate internal documentation
Ensuring the tickets are worked through to satisfactory conclusion and within SLA
Track and respond to consumer rights related requests within specific SLAs
Subject Access Requests
Investigating and resolving data enquiries
Applying Notice of Corrections
Providing timely, accurate and effective communications around Service Operation issues to the business as well as colleagues
Perform any other tasks assigned

Requirements

Great customer service and admin skills and a passion for developing and maintaining relationships
Used to working in a KPI/SLA driven environment
Experience within Regulated Services industry
Able to work independently and in a team environment
MS Windows operating systems and office applications
Understanding of GDPR requirements
Ability to understand consumer needs and ask effective questions
Strong attention to detail and clear written communication skills

Risk benefit statement
Learn more about the LexisNexis Risk team and how we work https://relx.wd3.myworkdayjobs.com/RiskSolutions/page/21c296c982531000b79663f3194b0000

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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Refine Your Search

change analyst jobs in whitchurch, crf

Consumer Support Analyst

Senior Cyber Analyst

Senior Data Architect

Head of New Business Reporting

Data Analyst / Dadansoddydd Data

Analyst, Quality Risk and Security Services

Management Information Analyst

External Identity Support Analyst (Cardiff)

Project Manager – SRS Business Change

IT Service Analyst

Systems Analyst II

IT Service Analyst

Consumer Support Analyst

Data Analyst (SQL & Python)

Planning & Scheduling Officer

Planning & Scheduling Officer

Agile Delivery Manager

IOM Senior Partnership Analyst

Finance Systems Analyst (D365 Finance & Operations) - 12 month FTC

Head of New Business Reporting

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