Support escalation engineer Work, Jobs in Halling, Ken (with Salaries)

IT Second Line Engineer FTC 2 Years
Kent Fire and Rescue Service —Maidstone
- £37,478 - £42,104 a year
- Full-time
- Hybrid work
- Windows
- Microsoft Office
- SharePoint
- Free parking
- Health & wellbeing programme
Quick apply
1st Line Engineer
Akita Systems Ltd —Sevenoaks
- £26,000 - £30,000 a year
- Customer service
3d
Technical Support Engineer II, Triage & Discovery
Alloy —London
- SQL
- JavaScript
- Travel
Lead Customer Service Representative
Arton Plumbing & Heating —Maidstone
- £28,000 - £30,000 a year
- Full-time
- Customer service
- Supervising experience
- Mentoring
- Free parking
Quick apply
4d
IT Support Engineer (1st to 2nd Line Progression)
3Gi Technology Ltd —Brentwood
- £28,000 - £32,000 a year
- Full-time
- Windows
- IT
- In-person
- Free parking
- Sick pay
Quick apply
4d
Senior Subsidence Specialist
Trinity Claims —Tonbridge
- £45,000 - £50,000 a year
- Remote
- Analysis skills
- Leadership
- Free parking
- Annual leave
Quick apply
11d
Infrastructure Engineer
Cabot Financial —West Malling
- Hybrid work
- Azure
- Microsoft Office
- SQL
- Employee assistance programme
- Employee discount
1st Line Support Technician
Techary —Orpington
- Azure
- Microsoft Outlook
- Customer service
Quick apply
Graduate OPS Area/Shift Manager - UK , Amazon Operations
Amazon UK Services Ltd. - A10 —Tilbury
- Full-time
- Microsoft Word
- Microsoft Outlook
- Data analysis skills
Subsidence Claims Handler
Trinity Claims —Tonbridge
- £30,000 - £35,000 a year
- Remote
- Customer service
- Organisational skills
- Construction experience
- Free parking
- Annual leave
Quick apply
11d
Desktop Loss Adjuster
The Granite Group —Sevenoaks
- £36,000 - £40,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Flexible schedule
Quick apply
2nd Line Helpdesk Engineer - Basildon or Yateley Office
Arc —Basildon
- £28,000 - £38,000 a year
- Hybrid work
- Customer service
- Computer networking
- SharePoint
Plant IT CIM Engineer
Contechs Consulting Limited —Dagenham
- £27.38 an hour
- Weekend availability
- Agile
- Communication skills
10d
Plant IT CIM Engineer
Select Engineering —Dagenham
- £27.38 an hour
- Weekend availability
- Agile
- Communication skills
Manager of Network Engineering - UK
ABACUS —Sittingbourne
- Azure
- AWS
- Analysis skills
Quick apply
2d
Principal HSE Engineer
McDermott —London
- Full-time
- Engineering
- Communication skills
Service Coordinator (Weekday Nights)
Lanes Group —Rainham
- Up to £32,000 a year
- Full-time
- Organisational skills
- IT
- Free parking
Quick apply
Data Centre Technician
Intercontinental Exchange Holdings, Inc. —Basildon
- Full-time
- Microsoft Office
- Computer networking
- Contracts
2d
Commercial Contracts Administrator
Artic Building Services —Dartford
- Overtime
- Microsoft Word
- Microsoft Excel
- Maintenance
- Referral programme
10d
Security Remediation Engineer
ABACUS —Sittingbourne
- Weekend availability
- Azure
- Microsoft Office
- Project management
Quick apply

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IT Second Line Engineer FTC 2 Years

Kent Fire and Rescue Service -
Maidstone

Quick apply

Job details

Full-time | Fixed term contract
£37,478 - £42,104 a year

Benefits

Free parking
Health & wellbeing programme
Company pension
Work from home
Enhanced maternity leave
Sick pay
On-site parking

Qualifications

GCSE
Microsoft Exchange
Windows
Microsoft Office
IT support
SharePoint
IT
Communication skills
Help desk

Full job description

Job title: IT 2nd Line Engineer– FTC 2 Years

Location: Service Headquarters, Tovil, Maidstone, ME15 6XB – Hybrid working with minimum 3 days per week in the office(with travel countywide, based on needs)

Hours: 2 Year Contract - Full Time – 37 Hours per Week

Pension: Automatic membership of the Local Government Pension Scheme – career average pension scheme with 17.5% employer contribution

Holidays: In addition to entitlement to bank/ public holidays you will receive 31 days holiday

Base Salary: £37,478 - £42,104 per annum depending on experience

Reference: R001055

Closing Date: 28th July 2026

Being a part of Kent Fire and Rescue Service

Everyone is unique. Everyone has value. Everyone helps to make Kent Fire and Rescue Service a great place to work. We are one team. Together with our customers we are creating a safer future for Kent and Medway.

Being an IT Second Line Engineer

The Helpdesk are essential to KFRS, providing support to circa 1500 staff, from operational fire-fighters to senior managers, supporting approximately 57 KFRS locations across Kent, plus mobile workers and working from home.

This role will provide high level second line ITIL Compliant IT Helpdesk service to Kent Fire and Rescue, including user support and cover for other technical services.

They will act as a lead in “day to day” support for first line and second line colleagues, utilising their advanced knowledge in supported products such as Microsoft Operating Systems and Office. They will work on complex escalations from the first line, supporting as needed to ensure the Helpdesk is covered.

Working with a variety of staff across the organisation there will be no two days the same. As well as enjoying new challenges in your work, there will also be opportunities to expand your own learning.

What you’ll do:

Provide 2nd line support to internal staff helping to resolve incidents via ticket system and by giving telephone base support.
Escalating as appropriate and closing tickets when the user is satisfied.
Provide detailed advice and guidance to all users about systems, products and services available to them.
Supporting and maintaining the desktop operating systems and general maintenance of all IT related hardware and software.
Support occasional project work with the ability to research and take responsibility for the completion.
Where necessary, undertake the Technical Support role, including travelling to stations to resolve system and technical issues

What you’ll bring

IT qualification (e.g. GCSE/A level in IT, HNC/HND in Computer Sciences, Microsoft certification etc)
Good communication skills and empathy towards non-technical customers.
Previously worked in an IT Help Desk environment.
Experience supporting following systems desirable:
PCs and Laptops
MS Office, MS Exchange, MS Windows, MS 365
Intranet/Internet
Operational systems (e.g. Mobile data terminals)
Networks
Telephony etc.
SharePoint Online
Problem solving skills including problem identification and diagnosis.
Ability to learn new software/hardware in depth quickly, taking responsibility for own development and improvement.

How to apply

Please complete an online application and CV by midnight on 28th July 2026 via this link:

https://ce0013li.webitrent.com/ce0013li_webrecruitment/wrd/run/etrec179gf.open?WVID=88103581k3&LANG=USA&VACANCY_ID=793363CrLU

Interviews will take place on shortly after, dates to be confirmed.

We reserve the right to close this vacancy upon receiving a sufficient number of applications. If you are interested in this role, we recommend that you submit your application at the earliest opportunity.

Inclusion is at the heart of everything we do. We know that great minds don’t think alike, so we rely on diverse thoughts, feelings, beliefs, and backgrounds to create the best working environment that we can possibly offer.

Kent Fire and Rescue Service, its employees and volunteers, are committed to safeguarding, protecting and supporting children, young people and adults at risk. As part of our safer recruitment process, we will undertake pre-employment checks to verify your suitability for the role. These checks will include your references and a standard or enhanced Disclosure and Barring Service (DBS) check. Enhanced DBS check with barred lists are carried out for roles with direct and unsupervised access to children, young people and adults at risk. Risk assessments will be undertaken on any disclosures identified as part of the pre-employment checks.

As a Public Sector organisation with added responsibilities under the Equality Act, 2010 the candidate must demonstrate an understanding of what is meant by Equality, Diversity and Inclusion and how this fits in with their everyday work.

Pay: £37,478.00-£42,104.00 per year

Benefits:

Company pension
Enhanced maternity leave
Free parking
Health & wellbeing programme
On-site parking
Sick pay
Work from home

Experience:

IT Support: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Maidstone ME15 6XB

Quick apply

Refine Your Search

support escalation engineer jobs in halling, ken

IT Second Line Engineer FTC 2 Years

1st Line Engineer

Technical Support Engineer II, Triage & Discovery

Lead Customer Service Representative

IT Support Engineer (1st to 2nd Line Progression)

Senior Subsidence Specialist

Infrastructure Engineer

1st Line Support Technician

Graduate OPS Area/Shift Manager - UK , Amazon Operations

Subsidence Claims Handler

Desktop Loss Adjuster

2nd Line Helpdesk Engineer - Basildon or Yateley Office

Plant IT CIM Engineer

Plant IT CIM Engineer

Manager of Network Engineering - UK

Principal HSE Engineer

Service Coordinator (Weekday Nights)

Data Centre Technician

Commercial Contracts Administrator

Security Remediation Engineer

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