Back office executive Work, Jobs in Scotland (with Salaries)

Customer Retention Executive - Glasgow
Matthew Algie —Glasgow
- £27,626.30 a year
- Full-time
- Sales
- Customer service
- Contracts
9d
Customer Relations Executive
Metropolitan Gaming —Glasgow
- £32,077 a year
- Weekend availability
- Customer service
- Employee discount
- Life insurance
Quick apply
13d
Senior Casework Officer - Civil Service and Royal Mail Pensions
Cabinet Office —Glasgow
- £37,922 a year
- Part-time
- Presentation skills
- Leadership
- Annual leave
2d
Telemarketing Executive - Glasgow
Matthew Algie —Glasgow
- £27,626.30 a year
- Full-time
- Customer service
- Writing skills
- Business development
- Annual leave
- Employee discount
12d
Receptionist
Scotland Yard Adventure Centre (known as The Yard) —Glasgow
- £13.65 an hour
- Part-time
- Customer service
- Administrative experience
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
13d
Gas Inspector (Moray and surrounding area)
Capita —Inverness
- £48,000 a year
- Full-time
- Employee discount
Assistant Executive Housekeeper
Gleneagles —Auchterarder
- £45,000 a year
- Full-time
- Hotel
- Organisational skills
- In-person
- Employee assistance programme
- Employee discount
Quick apply
10d
Associate Director, Operational Finance, GBS - Finance Transformation
Deloitte —Edinburgh
- Hybrid work
- Oracle
- Sales
- Project management
Account Executive, UK, Repairer
Partly —Scotland
- Full-time
- Remote
- Gym membership
- Flexible schedule
PMO Project Director - Energy & Natural Resource
Turner & Townsend —Glasgow
- Full-time
- Communication skills
Quick apply
Risk Business Partner – Third Party Risk Management
FNZ —Edinburgh
- Full-time
- Military
- Financial services
- Communication skills
Head of Systematic Trading
SSE —Edinburgh
- Full-time
- Employee discount
12d
Company Secretary Lawyer Corporate Governance
Morgan Stanley —Glasgow
- Full-time
- Travel
Director, Supply Chain Transformation – Consumer
Deloitte —Aberdeen
- Hybrid work
- Oracle
- Analysis skills
- Leadership
Fractional Chief Commercial Officer - 6+ Months (2-4 days pw)
Estendio —Glasgow
- Temporary
- Remote
- Bachelor's degree
- Travel
- Communication skills
Quick apply
10d
Sales Executive
WeBuyAnyCar —Glasgow
- Up to £27,100 a year
- Rotating shift
- Driving
- IT
- Communication skills
Quick apply
Finance Data Sourcing AVP/Director
Morgan Stanley —Glasgow
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- SQL
Lead Cyber Automation and AI Engineer
Morgan Stanley —Glasgow
- Full-time
- Computer Science
- Bachelor's degree
- Scripting
Senior Sales Engineer (French Speaking)
N-able —Edinburgh
- Full-time
- Hybrid work
- Sales
- Project management
- Organisational skills
- Employee stock purchase plan
- Annual leave
Retail Branch & Transfer Manager
WeBuyAnyCar —Newbridge
- £28,200 - £34,120 a year
- Part-time
- Driving
- IT
- Communication skills
Quick apply

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back office executive jobs near scotland

Customer Retention Executive - Glasgow

Matthew Algie -
Glasgow

Apply Now

Job details

Permanent | Full-time
£27,626.30 a year
9 days ago

Qualifications

Power BI
Sales
Customer service
Contracts
Communication skills
Negotiation

Full job description

About us:

Were born and bred in Glasgow. Our business was founded on the Clyde back in 1864, and were still here today. We are proud to roast exceptional coffee for thousands of cafés and hospitality businesses across the UK & Ireland. Our workforce has grown to over 200 to support our expanding customer base, product range and service offering. We count some of the industrys leading talents among our staff, from green coffee buyers and roasting technicians, to barista trainers and field engineers. Do you want to join our team of top talent in an exciting and industry-leading organisation? Read on!

Position: Customer Retention Executive
Location:Glasgow Office
Job type: Full-Time, Permanent
Hours:39.5 hours per week, Monday - Friday
Salary:£27,626.30 per annum plus on-target earnings (up to £400 per month)

About the role:
An excellent opportunity has arisen for an experienced customer retention executive to join us here at Matthew Algie on a permanent full time basis with fixed Monday - Friday shifts.

The Retention Executive will communicate with customers to increase loyalty and retain business or services. The role involves gathering information about non-buying customers within specific sales channels, working closely with the customer and our sales teams to find a solution to any barrier preventing an order being placed. To be successful as a retention executive, you should have a persuasive attitude, excellent customer relationship skills and a passion for sales. The expectation is for you to reduce our non-buyers list, increase sales by creating lasting bonds with our customers.

Responsibilities:

Engaging with customers who havent placed a product order for 90+ days to understand the reason. Proactively looking for solutions to retain their business

and encourage them to stay. You will identify non-buying customer information using already created internal power BI reports.

Use persuasive communication skills to engage with customers intending to cancel their contract with Matthew Algie. Addressing any issues to prevent loss of business.

Identify opportunities to cross-sell existing products and services to customers to generate company revenue. You may also upsell products and services to existing clients to increase sales and improve the profit margin.
Work closely with the sales team to refer accounts where the customer has a different set of needs and requirements.
Work to meet monthly retention targets.
Track reasons for cancellation and customer feedback for future product/service improvement.
After each interaction with the customer our CRM (CE) should be updated. This information will help track customer history and provides information for future interactions.
Keeping up to date with Matthew Algie product, services, and promotional offers. Continuous learning ensures you can address customer inquiries effectively.

Experience:
Essential

2yrs experience gained in a Sales environment, in an active role
Considerable experience in Customer Service environment
Knowledge and understanding of order processing systems.

Skills / Knowledge:

Excellent communication and negotiation skills.
Ability to empathize with and prioritize customer needs.
Patience and ability to manage stress.
Knowledge of the companys products, services, and policies.
Problem-solving skills and the ability to think under pressure.

Personal Attributes:

Ability to work under pressure to meet deadlines and customer timeframes
Ability to work independently and as part of a team
Ability to be flexible to meet the needs of the team and the customer
A strong work ethic
Resilience able to respond professionally and courteously to customer complaints while remaining composed.
Personal motivation and enthusiasm and ability to motivate others
Adaptability, willingness to learn new things and cope well with change

If this sounds like you, then you could be the right fit for us! Please click APPLY, upload your CV and well be in touch as soon as we can.
Thanks, from the Team @ Matthew Algie

Please note this is not a sponsored role, you MUST have Right to Work in the UK.

Equal Opportunities:
We are committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.
Our selection for recruitment does not discriminate on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnicity, ethnic or national origin, religion or belief, sex or sexual orientation or gender reassignment status (protected characteristics).

Your experience may include some of the following: Sales advisor, telesales advisor, sales executive, telesales executive, phone sales, telephone sales, internal sales, outbound sales, lead generation, business development, etc.

Apply Now

Refine Your Search

back office executive jobs in scotland

Customer Retention Executive - Glasgow

Customer Relations Executive

Senior Casework Officer - Civil Service and Royal Mail Pensions

Telemarketing Executive - Glasgow

Receptionist

Gas Inspector (Moray and surrounding area)

Assistant Executive Housekeeper

Associate Director, Operational Finance, GBS - Finance Transformation

Account Executive, UK, Repairer

PMO Project Director - Energy & Natural Resource

Risk Business Partner – Third Party Risk Management

Head of Systematic Trading

Company Secretary Lawyer Corporate Governance

Director, Supply Chain Transformation – Consumer

Fractional Chief Commercial Officer - 6+ Months (2-4 days pw)

Sales Executive

Finance Data Sourcing AVP/Director

Lead Cyber Automation and AI Engineer

Senior Sales Engineer (French Speaking)

Retail Branch & Transfer Manager

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