Delivery manager Work, Jobs in Darwen, Lan (with Salaries)

Helpdesk Manager
Hakim Group —Darwen
- Full-time
- Management
- Human resources
- Organisational skills
3d
Curriculum Delivery Manager
Rochdale Training Association —Rochdale
- £40,000 a year
- Full-time
- Management
- In-person
- Leadership
- Free parking
- Health & wellbeing programme
Quick apply
13d
Service Delivery Manager
GLEG Limited —Lytham St. Annes
- £30,000 - £50,000 a year
- Full-time
- Organisational skills
- In-person
- Leadership
- Free parking
- Health & wellbeing programme
Quick apply
Area Manager
Amazon UK Services Ltd. —Bolton
- Weekend availability
- Bachelor's degree
- Business
- Leadership
- Flexible schedule
Customer Experience Manager
Portus Supported Housing —Manchester
- £41,700 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Leadership
- Free parking
Quick apply
12d
OOH Contact Centre Manager (32 Hours)
PropCall —Stretford
- £15.38 - £17.95 an hour
- Part-time
- Management
- Computer literacy
- Maintenance
Quick apply
Delivery Manager, UK based
Medius —Manchester
- Full-time
- Hybrid work
- Sales
- Communication skills
- Annual leave
2d
Senior Delivery Manager
Informed Solutions —Altrincham
- Full-time
- Hybrid work
- Azure
- Continuous improvement
- Contracts
- Gym membership
- Referral programme
Quick apply
Operational Delivery Manager - Changing Futures
Knowsley Council —Knowsley
- £51,356 - £52,413 a year
- Temporary
- Continuous improvement
- Negotiation
- Flexible schedule
5d
Change Delivery Manager
Freshfields —Manchester
- Full-time
- PMP
- Microsoft Office
- Project management
Senior Customer Service Manager
Stellify —Preston
- £60,000 a year
Operational Delivery Manager - Changing Futures
Knowsley Borough Council —Knowsley
- £51,356 - £52,413 a year
- Continuous improvement
- Negotiation
- Flexible schedule
5d
Deputy Manager
Jollyes Pets —Burnley
- £28,038 a year
- Weekend availability
- Management
- Customer service
- Supervising experience
Quick apply
11d
Commercial Support Manager
EMR Group —Warrington
- Full-time
- Customer service
- Travel
- IT
- Annual leave
Quick apply
Recruitment Delivery Manager
Teleperformance —Manchester
- Full-time
- Hybrid work
- Leadership
- Communication skills
11d
Delivery Manager
NEXT —Bolton
- From £13,818 a year
- Part-time
- Employee discount
Hire Manager
Travis Perkins —Warrington
- Full-time
- Customer service
- Leadership
- Employee discount
Team Leader - Expert Chase
Speed Medical Examination Services —Chorley
- From £27,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Accounting
- Annual leave
Quick apply
2d
Process and Operational Excellence Delivery Manager
Arch Capital Group Ltd. —Manchester
- Full-time
- Presentation skills
- Continuous improvement
- Organisational skills
Customer and Trading Manager - Nightshift
Sainsbury's —Manchester
- From £31,700 a year
- Night shift
- Management
- Customer service
- Leadership
- Employee discount

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Helpdesk Manager

Hakim Group -
Darwen

Apply Now

Job details

Permanent | Full-time
3 days ago

Qualifications

Management
ITIL
Human resources
Organisational skills
IT
Customer support
Leadership
Help desk

Full job description

What’s in it for you?:

At Hakim Group, we're on an exciting journey towards Vision 2030, with a goal of supporting 1,000 successful independent practices across the UK and Ireland.

As part of this ambitious growth, we're launching a brand-new Helpdesk function at our HQ. We're looking for an experienced and passionate Helpdesk Manager to lead the team, shape the service from the ground up and ensure our practices receive an exceptional support experience.

This is a unique opportunity to build and develop a new function within a growing business, creating processes, driving continuous improvement and leading a team that makes a genuine difference to our partners every day.

You'll work closely with departments across the business, helping to strengthen relationships, improve operational efficiency and ensure our practices can focus on delivering outstanding patient care and growing their businesses.

You will also receive::

Exciting calendar of events, fostering a vibrant work culture.
Employee health plan to prioritise your well-being
Rewards portal with exclusive benefits and offers.
Embrace a supportive and expanding team, immersing yourself in our award-winning Hakim Group culture.
Progression opportunities.

Join us at the Hakim Group and be a part of our continued growth and innovation. Contribute to shaping the way we work while enjoying a challenging and fulfilling career with us.

About the Role:

As Helpdesk Manager, you will be responsible for leading our Helpdesk operation, ensuring the delivery of a high-quality, efficient and customer-focused support service to practices across the UK and Ireland.

You'll oversee the management of incoming support requests, coach and develop Helpdesk Advisors, monitor performance against service standards and work collaboratively with teams across HQ to ensure queries are resolved effectively.

You'll also play a key role in developing processes, identifying opportunities for improvement and establishing a Helpdesk function that supports our Vision 2030 ambitions.

KEY RESPONSIBILITIES

Lead, manage and develop the Helpdesk team
Oversee the day-to-day operation of the Helpdesk function
Ensure support requests are logged, prioritised and resolved effectively
Monitor performance against service levels and identify areas for improvement
Act as an escalation point for complex queries and issues
Build strong relationships with departments across HQ to support effective resolution of requests
Develop and maintain Helpdesk processes, procedures and knowledge resources
Analyse trends and recurring issues to drive continuous improvement
Produce reporting and performance insights for key stakeholders
Support the implementation of new systems, processes and service enhancements
Champion an outstanding customer experience for our practices

SKILLS, KNOWLEDGE & EXPERIENCE

We're looking for an experienced people leader who is passionate about delivering exceptional service and creating high-performing teams.

You'll be highly organised, commercially aware and able to balance operational delivery with continuous improvement. Most importantly, you'll enjoy building relationships, solving problems and helping others succeed.

Essential

Previous experience managing a Helpdesk, Service Desk or Customer Support function
Strong leadership and people management skills
Experience working with ticketing systems and service level agreements (SLAs)
Excellent communication and stakeholder management abilities
Strong organisational and prioritisation skills
Proven ability to identify and implement process improvements
Strong problem-solving and decision-making skills
Ability to analyse performance data and drive service improvements

Desirable

Experience supporting multi-site operations
Experience within retail, healthcare or optical sectors
Knowledge of business functions such as HR, IT, Finance or Operations
Experience implementing or developing support processes and systems
ITIL or other service management qualifications

What's Next?:

Click apply below and we will ensure you are contacted as soon as possible by one of our team.

Salary - Max: GBP £0.00 Salary - Min: GBP £0.00

Apply Now

Refine Your Search

delivery manager jobs in darwen, lan

Helpdesk Manager

Curriculum Delivery Manager

Service Delivery Manager

Area Manager

Customer Experience Manager

OOH Contact Centre Manager (32 Hours)

Delivery Manager, UK based

Senior Delivery Manager

Operational Delivery Manager - Changing Futures

Change Delivery Manager

Senior Customer Service Manager

Operational Delivery Manager - Changing Futures

Deputy Manager

Commercial Support Manager

Recruitment Delivery Manager