Application support analyst Work, Jobs in Ossett, Wyk (with Salaries)

Service Desk Analyst
Card Factory —Wakefield
- £29,000 - £31,000 a year
- POS
- Communication skills
2d
Service Desk Analyst
wavenet —Wakefield
- Full-time
- Analysis skills
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
5d
Data and IT analyst
Alpha May Care First Limited —Wakefield
- Up to £27,000 a year
- Full-time
- Microsoft Excel
- Azure
- Data analysis skills
- Health & wellbeing programme
- Sick pay
Quick apply
10d
Root Cause Analyst
Novuna —Leeds
- Hybrid work
- Organisational skills
- Analytics
12d
IT Support Analyst
UnionLine —Sheffield
- From £24,479 a year
- Full-time
- Microsoft Outlook
- Maintenance
- Organisational skills
- Free parking
- Sick pay
Quick apply
2d
Data Quality Officer
Leeds Beckett University —Leeds
- £34,610 - £38,784 a year
- Data analysis skills
- University
10d
Data Analyst
University of Sheffield —Sheffield
- £32,080 - £39,906 a year
- Full-time
- Hybrid work
- Analysis skills
- School
- Annual leave
- Employee discount
12d
Commercial Data Analyst
M Group —Birstall
- £32,000 - £42,000 a year
- Continuous improvement
- Annual leave
- Employee assistance programme
Junior Data Analyst Apprentice
QA Apprenticeships —Elland
- £18,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Maths
10d
Database Administrator
DLA Piper —Leeds
6d
Business Analyst
Yorkshire Building Society —Leeds
- £45,000 a year
- Analysis skills
- Bachelor's degree
- Agile
9d
Service Desk Analyst
Hill Dickinson LLP —Leeds
- Full-time
- Communication skills
4d
Energy Analyst
Low Carbon Contracts Company —Leeds
- £45,000 a year
- Full-time
- Hybrid work
- Writing skills
- No degree
- AI
- Annual leave
- Work from home
Quick apply
10d
Senior Test Analyst
Leeds Teaching Hospitals NHS Trust —Leeds
- £49,387 - £56,515 a year
- Full-time
- Analysis skills
- Communication skills
3d
Automation and Batch Scheduling Analyst (Mainframe)
Freemans PLC —Bradford
- Full-time
- Hybrid work
- Software troubleshooting
- Continuous improvement
- Scripting
- Work from home
- Employee discount
Business Analyst
ASDA —Leeds
- Full-time
- Analysis skills
- Agile
- In-person
- Store discount
- Annual leave
2d
Technology Analyst - Operations (UK Remote)
Turnitin, LLC —Leeds
- Full-time
- Remote
- No degree
- APIs
- AI
- Annual leave
Quick apply
Senior People Analyst
Markel International Services Ltd —Leeds
- Data analysis skills
- AI
- Annual leave
- Flexible schedule
Quick apply
10d
Senior Business Analyst
North Yorkshire Council —Harrogate
- £47,181 - £51,356 a year
- Hybrid work
6d
Business Analyst
DFS —Adwick le Street
- Analysis skills
- Leadership
- SDLC
- Employee assistance programme
- Employee discount
Quick apply

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Service Desk Analyst

Card Factory -
Wakefield

Apply Now

Job details

Permanent
£29,000 - £31,000 a year
2 days ago

Qualifications

Stakeholder liaison
Incident queue management
IT service management
User account provisioning
Ticket management
ERP software
Case record updates
Microsoft Office Suite
User account management
Technical support incident logging
POS
Customer support
IT incident logging
Retail experience
Application support
Incident log maintenance
Communication skills

Full job description

About The Role

Are you passionate about tech and love helping people? Do you thrive in a fast‑paced environment where no two days are the same? If so, we’ve got an exciting opportunity for you to join our team as an IT Service Desk Analyst.

Based on site at our Support Centre in Wakefield, this isn’t just another IT role – it’s a chance to be part of a team that’s shaping the future of cardfactory. We’re on a transformation journey, and our IT Department is right at the heart of it. This is your chance to make a real impact, develop your skills, and be part of something big.

With great progression opportunities and the chance to get involved in a variety of technologies, you’ll be supported to grow throughout our new five‑year strategy.

This role also includes participation in an on‑call rota, providing out‑of‑hours support as required.

If you’re motivated, love working with people, and want to be part of a supportive team, we’d love to hear from you.

What you’ll be doing:
You’ll be the first point of contact for colleagues and suppliers whenever they need IT support, whether that’s over the phone, by email, or in person. Every query you receive will be logged accurately in our IT Service Management tool (Halo), so nothing gets missed.

Your role will involve supporting a wide range of technology, from end-user devices and printers to MS Office and core business applications like POS and ERP. You’ll work closely with other IT teams to make sure issues are resolved within agreed SLAs, and when something needs extra attention, you’ll escalate it to the right team or third-party partner.

Keeping users updated is key, so you’ll provide clear progress updates on their requests and incidents. You’ll also take ownership of each case from start to finish, ensuring every action is recorded and nothing falls through the cracks.

Beyond day-to-day fixes, you’ll look for patterns and trends, helping us prevent repeat issues and improve our service. You’ll manage user accounts and access, liaise with external support partners, and contribute to our knowledge base so the whole team benefits from shared expertise.

What we’re looking for:

Experience working on an IT Service Desk, ideally in a retail environment.
Strong technical knowledge across MS Office, POS systems, networking basics, and Active Directory.
A good understanding of ITIL best practices and how they apply day-to-day.
Excellent communication and problem-solving skills, with a positive, can-do attitude.
Flexibility to work outside core hours when needed.

Apply Now

Refine Your Search

application support analyst jobs in ossett, wyk

Service Desk Analyst

Service Desk Analyst

Data and IT analyst

Root Cause Analyst

IT Support Analyst

Data Quality Officer

Data Analyst

Commercial Data Analyst

Junior Data Analyst Apprentice

Database Administrator

Business Analyst

Service Desk Analyst

Energy Analyst

Senior Test Analyst

Automation and Batch Scheduling Analyst (Mainframe)

Business Analyst

Technology Analyst - Operations (UK Remote)

Senior People Analyst

Senior Business Analyst

Business Analyst

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