Information technology manager Work, Jobs in Caerleon, Nwp (with Salaries)

Helpdesk Manager
CBRE GWS —Newport
- £36,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
- Free parking
Quick apply
Problem Manager
Babcock International —Bristol
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Agile
- Annual leave
- Employee assistance programme
IT Operations Specialist
Airbus Operations Limited —Bristol
- Full-time
- Hybrid work
- English
- Bachelor's degree
- No degree
- Free parking
3d
Commercial / Procurement Managers (all levels) – Digital and IT Solutions
Turner & Townsend —Bristol
- Full-time
- Hybrid work
- Continuous improvement
- Driving
- Contracts
Quick apply
IT Asset Management Lead
Osborne Clarke —Bristol
- Microsoft Excel
- Microsoft Office
- Analysis skills
Team Lead Cloud and Data Centre Services
International Baccalaureate —Cardiff
- £60,000 a year
- Full-time
- Hybrid work
7d
Integration IT Lead
Balfour Beatty —Bristol
- Hybrid work
- Analysis skills
- Project management
- Organisational skills
- Annual leave
Service Delivery Manager
Frontier Resourcing —Almondsbury
- Full-time
- IT
- In-person
- Communication skills
Quick apply
13d
Data Center Critical Environment Technician Manager
Microsoft —Newport
- £44,700 - £86,500 a year
- Full-time
- Azure
- Computer Science
- Microsoft Office
System Development & Application Manager
Hafod —Cardiff
- £54,000 - £58,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Software development
- IT
7d
Director of IT Delivery
University of Bristol —Bristol
- £82,955 - £110,045 a year
- Part-time
- Agile
- Annual leave
11d
Service Desk Manager
Technology Transformation Group —Cardiff
- £46,500 a year
- Full-time
- Hybrid work
- Azure
- Continuous improvement
- Leadership
- Free parking
Quick apply
IT Risk and Compliance Manager
No1 Server Technologies Ltd. —Cardiff
- £65,000 - £72,000 a year
- Full-time
- Management
- Analysis skills
- Bachelor's degree
Quick apply
7d
EUC Manager
Osborne Clarke —Bristol
- Hybrid work
- Azure
- Management
- Microsoft Office
8d
IT Service Manager
Babcock International —Bristol
- Full-time
- Project management
- Presentation skills
- IT
- Annual leave
3d
Senior Software Licensing Specialist
Admiral —Cardiff
- Analysis skills
- Contracts
- Financial services
- Annual leave
11d
HPE Networking - Professional Services Delivery Manager
Hewlett Packard Enterprise —Bristol
- Full-time
- Management
- PMP
- Computer networking
7d
SME - Desk Side Services
HCLTech —Filton
- £24,420 - £46,000 a year
- Management
- English
- Organisational skills
Quick apply
IT Infrastructure and Microsoft Platforms Technical Lead
hireful —Bristol
- £55,000 - £60,000 a year
- Azure
- SharePoint
- IT
- Annual leave
Quick apply
22h
AWS Solutions Architect Manager , UK Public Sector, Transport & Central Government
AWS EMEA SARL (UK Branch) —Bristol
- Full-time
- Sales
- AWS
- IT
6d

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Helpdesk Manager

CBRE GWS -
Newport

Quick apply

Job details

Permanent | Full-time
£36,000 a year

Benefits

Free parking
Cycle to work scheme
On-site parking

Qualifications

Microsoft Word
Microsoft Excel
Management
Customer service
GCSE
Continuous improvement
Organisational skills
Leadership
Communication skills
Time management

Full job description

Company Profile

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.

Job Title: Facilities Helpdesk Manager

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Lead to join the team.

Responsible for first line management of a team of Helpdesk Advisors and Contract Support, ensuring calls are processed accurately and in a timely manner, in line with defined process. Ensure that the Contract Support functions are managed in line with CBRE process. Ensure the all-team members are appropriately equipped to deliver exceptional customer service, through a robust education, training and upskilling plan.

Evaluate and adapt business process, for the purpose of continuous improvement, ensuring changes are effectively communicated and implemented.

Management of schedules to ensure appropriate and sufficient Helpdesk and Contract Support cover is in place, in line with contractual and customer requirements.

Main Duties and Responsibilities

· Responsible for the management, performance and delegation of activities to the team Helpdesk Advisors and Contract Support within the contract.

· Ensure the Helpdesk Advisor Team understand the Life Cycle of a Work Order and facilitate a smooth handover of work orders to the operational team.

· Ensure the Contract Support team are fully trained and competent to perform their duties

· Understand Training Needs Analysis of the Helpdesk Advisors to ensure that all team members have access to / received required training, relevant to the needs of the individual, team and business.

· Evaluate, review and implement continuous improvement process changes.

· Competent in coaching and mentoring of a small team of Helpdesk Advisors and Contract Support and managing performance of the team including but not limited to writing and delivering monthly one-to-one meeting with team members.

· Support the Management Team on training and roll-out of any agreed processes, and incorporate any changes necessary in your duties, methods, working hours and procedures.

· To achieve a high degree of customer and supplier satisfaction, apply logic and common sense to requests for assistance, ensuring that identified criteria are escalated in accordance with procedures.

· Establish and maintain excellent customer relationships and develop confidence in our systems and processes.

· Ensure compliance with all CBRE policies, procedures and directives.

· Proactively act in a manner that supports a healthy and safe work environment through effective management of incidents and hazards.

EXPERIENCE

· Analytical and decision-making skills

· Coaching and development of individuals/ team

· Managing multiple priorities and Key Performance Indicators (KPI) in a face-paced work environment

· Building strong relationships and influencing decisions

· Understand People Management & Leadership

· Advanced computers skills in Microsoft Word & Excel

· Excellent communication (written & verbal) skills at all levels

· Ability to lead a team in a rapidly changing environment

· Customer focused and responsive attitude

· Ability to deliver exceptional customer service to both internal and external customers

· Must demonstrate a strong sense of customer focus

· Excellent verbal and written communication skills

PERSON SPECIFICATION

· A good basic education is essential, with at least GCSE passes in Maths and English or equivalent.

· Higher educational qualifications to ‘A’ level/HNC/D or degree would be beneficial or equivalent.

· Committed to service delivery excellence

· Honest and Reliable

· Confidential and discrete approach

· Calm manner and able to work under pressure dealing with conflicting priorities

· Self-motivated and systematic

· Results/task orientated

· Attention to detail and accuracy

· Excellent time management and organisational skills

· Commitment to continuous improvement

· Confident

Ability to work as part of team and individually

Pay: £36,000.00 per year

Benefits:

Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

information technology manager jobs in caerleon, nwp

Helpdesk Manager

Problem Manager

IT Operations Specialist

Commercial / Procurement Managers (all levels) – Digital and IT Solutions

IT Asset Management Lead

Team Lead Cloud and Data Centre Services

Integration IT Lead

Service Delivery Manager

Data Center Critical Environment Technician Manager

System Development & Application Manager

Director of IT Delivery

Service Desk Manager

IT Risk and Compliance Manager

EUC Manager

IT Service Manager

Senior Software Licensing Specialist

HPE Networking - Professional Services Delivery Manager

SME - Desk Side Services

IT Infrastructure and Microsoft Platforms Technical Lead

AWS Solutions Architect Manager , UK Public Sector, Transport & Central Government

I want to receive the latest job alerts for information technology manager in caerleon, nwp

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