Technology infrastructure administrators & architects Work, Jobs in York, Nyk (with Salaries)

Track Lead - ServiceNow, IT Service Management
HCLTech —Leeds
- Communication skills
4d
Enterprise Architect
ASDA —Leeds
- Full-time
- In-person
- Store discount
- Annual leave
13d
IT Solutions Architect
Genuit Group —Leeds
- Full-time
- Travel
- Communication skills
Solutions Designer
Leeds Trinity University —Leeds
- £47,389 - £56,535 a year
- Full-time
- University
- Agile
- Communication skills
11d
Senior Solution Architect
NHS England —Leeds
- £95,404 - £109,930 a year
- Full-time
- AI
- Annual leave
1d
Microsoft 365 Engineer
OneAdvanced —York
- Microsoft Access
- Azure
- Maintenance
- Employee assistance programme
- Bereavement leave
Senior Dayforce System Analyst
VetPartners Limited —York
- Up to £50,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Mentoring
Quick apply
5d
Workday HCM Configuration Specialist (UK based)
RSM UK —Leeds
- Full-time
- Hybrid work
- Presentation skills
- Agile
6d
Simpro Specialist
Flexit Solutions —Leeds
- From £40,000 a year
- Full-time
- System design
- IT
- Financial services
Quick apply
HR Systems Apprentice
Jet2.com and Jet2holidays —Leeds
- Full-time
- Hybrid work
- Maths
- Organisational skills
- Time management
- Employee discount
12d
Lead Solution Architect
NHS England —Leeds
- £113,227.20 - £130,576.80 a year
- Full-time
- Team management
- Leadership
- Communication skills
- Annual leave
7d
HR Systems Analyst (HRIS)
Jet2.com and Jet2holidays —Leeds
- Full-time
- Hybrid work
- Maintenance
Head of IT Architecture & Data
Capsticks Solicitors LLP —Leeds
- Full-time
- Hybrid work
- AI
- Leadership
Quick apply
Principal Technical Specialist
NHS England —Leeds
- £66,582 - £77,368 a year
- Full-time
- Annual leave
7d
Enterpise TechOps (contractor)
CreateFuture —Leeds
- Hybrid work
- Travel
- AI
Quick apply
20h
Finance Systems Manager
Walker Morris LLP —Leeds
- £70,000 a year
- Full-time
- Remote
- Continuous improvement
- Leadership
- Communication skills
8d
CRM Manager
Steer —Leeds
- £45,000 - £70,000 a year
- Full-time
- Hybrid work
- Salesforce
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Principal Modern Workplace Consultant
OneAdvanced —York
- Azure
- Mentoring
- SharePoint
- Employee assistance programme
- Bereavement leave
5d
Solutions Architect
Oakland —Leeds
- Hybrid work
- Master's degree
- AI
- Annual leave
- Referral programme
8d
Local Solution Architect
Brenntag UK Limited —Leeds
- Full-time
- Analysis skills
- Communication skills
Quick apply
22h

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Track Lead - ServiceNow, IT Service Management

HCLTech -
Leeds

Apply Now

Job details

4 days ago

Qualifications

ITIL Certification
Requirement elicitation
Stakeholder liaison
IT service management
Business analysis
Functional testing
Change management
ServiceNow
Business requirements
Communication skills
Functional quality control testing

Full job description

Leeds District (b), England
Job Summary

ITSM SIAM Lead

Key Responsibilities

Take the ownership to oversee the day to day operations relating to Asset & Configuration Management Responsible for requirement gathering for addition/modification of a SR on the SR catalog. Responsible to perform analysis on the SR that has been requested for decommissioning. Responsible to perform functional testing and liaise with key contact person for conducting UAT Responsible to provide the progress update on the SR catalog requests to service request catalog manager Will closely work with Tools technical consultant to ensure the requirements are well understood and SR gets configured as intended Training material preparation updates and version control Testing the workflows, approvals, Task Assignments, SLA, Notifications Proper documentation and reporting of the test results and bugs/defects identified. (Defect Tracking and defect control is out of scope for this role) Training the business users, IT Users and fulfillment groups on the newly added SRs Maintaining information about services and service offerings contained in the active service catalog. Verifying service and service offering information is accurate and complete, and providing it to consumers through the consumer self-service portal. Publish Catalogue, Communication & handle Trainings for Service Request Catalogue Management Analyse Trend (Generic Request) and propose addition/retirement to Service Catalogue Decision on the addition/retirement to the Service Catalogue (through Change Management Process) Modification/Update to the Catalogue Design (through Change Management Process) Modification/Update to the Catalogue in ITSM Tool (through Change Management Process) Qualifications/Skills: Very strong Influential relationship management skills with stakeholders, senior management, colleagues and external service providers. Coordination, negotiation, and persuasion skills Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of the organisation.Strong oral and written communication skills Strong problem solving skills and the ability to logically break down a problem into smaller manageable parts to solve Supervisory skills and the ability to leverage support from other parts of the organization Proven expert in managing multiple stakeholders at all levels of the organisation, but specifically at senior management level. Understanding of Technologies & ITSM Tool Coordination, negotiation, and persuasion skills

Skill Requirements

Experienced in ITSM SIAM processes

Other Requirements

ITIL Certified preferred

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technology infrastructure administrators & architects jobs in york, nyk

Track Lead - ServiceNow, IT Service Management

Enterprise Architect

IT Solutions Architect

Solutions Designer

Senior Solution Architect

Microsoft 365 Engineer

Senior Dayforce System Analyst

Workday HCM Configuration Specialist (UK based)

Simpro Specialist

HR Systems Apprentice

Lead Solution Architect

HR Systems Analyst (HRIS)

Head of IT Architecture & Data

Principal Technical Specialist

Enterpise TechOps (contractor)

Finance Systems Manager

CRM Manager

Principal Modern Workplace Consultant

Solutions Architect

Local Solution Architect

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