Service desk manager Work, Jobs in Ramsbottom, Gtm (with Salaries)

2nd Line Support Engineer
Capgemini Sogeti —Manchester
- Hybrid work
- AWS
- In-person
13d
Senior Transition Programme Manager
Capgemini —Manchester
- Hybrid work
- Management
- AWS
- IT
Infrastructure Engineer
Thales —Cheadle
- Full-time
- Azure
- Windows
- AWS
- Annual leave
- Employee discount
Enterprise Service Desk Engineer
Zen Internet —Rochdale
- From £30,000 a year
- Overtime
- Hybrid work
- Communication skills
- Employee discount
- Sick pay
Quick apply
6d
Service Desk Team Leader
LIMA —Salford
- £45,000 - £50,000 a year
- Computer networking
- Organisational skills
- Leadership
- Employee assistance programme
2nd Line Service Desk Team Leader
Capgemini Sogeti —Manchester
- Hybrid work
- AWS
- Continuous improvement
- Mentoring
13d
2nd Line Service Desk Team Leader
Capgemini —Manchester
- Hybrid work
- AWS
- Continuous improvement
- Mentoring
13d
Service Desk Team Leader
LIMA Networks LTD —Salford Quays
- £45,000 - £50,000 a year
- Full-time
- Computer networking
- Organisational skills
- Leadership
Quick apply
1st Line IT Service Desk Engineer
Outcomes First Group —Bolton
- £25,837.20 a year
- Hybrid work
- Azure
- Customer service
- Continuous improvement
- Employee discount
IT Infrastructure Engineer
EG Group —Horwich
- Full-time
- Hybrid work
- Windows
- Scripting
- IT
- Free parking
- Annual leave
IT Engineer Degree Apprentice
QA Apprenticeships —Stockport
- £29,064 - £32,061 a year
- Full-time
- Windows
- Project management
- Continuous improvement
- Free parking
11d
Senior Service Desk Analyst
Frontline Consultancy and Business Services Ltd —Handforth
- £25,636.32 - £35,000.00 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Free parking
- Annual leave
Quick apply
12d
Digital Servicedesk Technician
Manchester University NHS Foundation Trust —Wythenshawe
- £28,392 - £31,157 a year
- Full-time
- University
- AI
6d
System Support Specialist - North America
PHMG Careers —Manchester
- £29,000 a year
- Communication skills
- Gym membership
Quick apply
Incident Manager - Relaunch@Capgemini
Capgemini Sogeti —Manchester
- Microsoft Excel
- Microsoft Outlook
- Organisational skills
14d
Head of Digital Infrastructure, Operations and Delivery
The Christie NHS Foundation Trust —Manchester
- £79,504 - £91,609 a year
- Full-time
5d
Web Designer & Developer
Orange & Gray Limited —Manchester
- £30,000 - £35,000 a year
- Hybrid work
- JavaScript
- In-person
- HTML
Quick apply
13d

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service desk manager jobs near ramsbottom, gtm

2nd Line Support Engineer

Capgemini Sogeti -
Manchester

Apply Now

Job details

Permanent
13 days ago

Qualifications

AWS
UX
ServiceNow
SaaS
Intune

Full job description

About the job you’re considering

An exciting opportunity to work as part of a growing End User Services UK department supporting multiple high profile clients as part of the Capgemini portfolio. The role of Remote Second Line Support engineer will be a forward-thinking position, which supports the overall service provision for incident resolution as well as service improvement and shift left initiatives. The role also will include liaising with service desk knowledge managers to draft and test knowledge articles improving service desk operations. This is a mostly hybrid working role and the applicants must be prepared to be in the office 3 days per week with some out of hours testing if required.

Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

Your role

Support 2nd line desktop incidents and issues across the desktop offering
Work with the Service Desk and Subject Matter Experts to encourage shift left and knowledge growth
Contact end users to resolve issues
Manage tickets within Service Now with good quality and timely updates
Triage ticket quality and identify areas of improvement for ticket quality
Continual improvement of end user services to maintain a high level of quality.

You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.

Your skills and experience

Experience of end user environments support.
High attention to detail and quality
Understanding of cloud / SaaS technologies (inTune desirable)
Understanding of End user experience (UX) (desirable)
Experience in live ticket resolution performed remotely with customer interaction

We are a Disability Confident Employer

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

Declare they have a disability, and

Please opt in during the application process.

Your security clearance and pre-employment checks

If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)

Some roles will also require an additional level of security clearance:

Security Check (SC) Clearance:

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.

To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.

Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

Make it real – what does it mean for you?

Flexibility to work your way
You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.

Your wellbeing
You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.

To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.

Shape your path
You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.

Shared energy
You’ll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You’ll be joining a professional community of experts, who have got your back and will support you, every step of the way.

Why should you consider Capgemini?

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion. Make it real | www.capgemini.com

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Apply Now

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service desk manager jobs in ramsbottom, gtm

2nd Line Support Engineer

Senior Transition Programme Manager

Infrastructure Engineer

Enterprise Service Desk Engineer

Service Desk Team Leader

2nd Line Service Desk Team Leader

2nd Line Service Desk Team Leader

Service Desk Team Leader

1st Line IT Service Desk Engineer

IT Infrastructure Engineer

IT Engineer Degree Apprentice

Senior Service Desk Analyst

Digital Servicedesk Technician

System Support Specialist - North America

Incident Manager - Relaunch@Capgemini

Head of Digital Infrastructure, Operations and Delivery

Web Designer & Developer