Exam manager Work, Jobs in Manchester (with Salaries)

Customer Service Specialist
Training Qualifications UK —Sale
- From £25,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
Graduate Landscape Architect (Manchester)
AECOM —Manchester
- Full-time
- Hybrid work
- AutoCAD
- English
- Microsoft Office
MEP CAD/BIM Technician
Civic —Manchester
- Full-time
- Hybrid work
- AutoCAD
- Communication skills
- Mechanical knowledge
- Annual leave
- Employee assistance programme
Quick apply
Newly Qualified Pharmacist Opportunities
Well Pharmacy —Manchester
- Management
- Employee discount
Level 7 Tutor
First Intuition —Manchester
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
Business Analyst
Swiss Life Global Solutions —Manchester
- Microsoft Office
- Analysis skills
- Organisational skills
- Annual leave
- Employee assistance programme
14h
Exams Secretary - Kids Planet Central Support
Kids Planet Day Nurseries —Knutsford
- Full-time
- Microsoft Excel
- Microsoft Office
Quick apply
Postal Delivery Driver
Royal Mail Group —Wilmslow
- £13.68 an hour
- Overtime
12d
Audit Senior
AMS Group —Manchester
- £30,000 - £35,000 a year
- Full-time
- Analysis skills
- QuickBooks
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
14d
Postal Delivery Driver (Postie)
Royal Mail Group —Chorley
- £13.68 an hour
- Overtime
7d
Independent Financial Adviser
Swiss Life Global Solutions —Manchester
- Business development
- IT
- Annual leave
- Employee assistance programme
12d
Multi Skilled Leisure Assistant Trainee
GLL —Manchester
- £27,351.00 - £28,775.11 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
6d
Postperson with Driving
Royal Mail Group —Manchester
- £13.68 an hour
- Overtime
16h
Postal Delivery Driver (Postie)
Royal Mail Group —St Helens
- £13.68 an hour
- Overtime
1d
Postal Delivery Driver
Royal Mail Group —Rossendale
- £13.68 an hour
- Overtime
1d
HGV Driver Brakes Warrington
Road to Logistics —Warrington
- £42,120 a year
- Full-time
- Driving

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Customer Service Specialist

Training Qualifications UK -
Sale

Quick apply

Job details

Permanent | Full-time | Apprenticeship
From £25,000 a year

Benefits

Additional leave
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Sick pay

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Technical support
Microsoft Office
Communication skills
Time management

Full job description

Job Description

Full-time Permanent

Location: Hybrid

Reports to: Customer Service Manager

Salary: From £25,000

Line management responsibilities: No

Overview

Training Qualifications UK is a leading Awarding and End-Point Assessment Organisation. We work with over 500 schools, colleges, universities, and training providers across the world to provide qualification certificates, endorsements, and apprenticeships to over 150,000 learners.

Whats the secret to our success? Simply put, we do things differently here!

In a non-call centre environment, at TQUK, we pride ourselves on our customer service, bespoke relationships, detail, and forward-thinking. We put quality at the forefront of each email, phone call, and interaction we receive. Our Customer Service Department is trained and audited to a high standard and have a passion and knack for delivering excellence.

As a Customer Service Specialist, you will act as front-line support across multiple communication channels. Delivering world-class customer service isnt just a goal, its what we do every day, and you will play a pivotal role in delivering on all front-line interactions ranging from phone calls, emails, live chat, and MS Teams meetings. Using our innovative technology, you will be focused on delivering outstanding customer service during every interaction.

Key Responsibilities

Answer inbound calls, engaging in a friendly and professional manner, actively listening to all queries, and providing knowledgeable guidance and support.
Make callbacks to customers in line with set SLAs.
Swiftly respond to new inquiries through our live chat platform in a 90-second SLA.
Respond to all customer emails within a 3-hour SLA, striving to deliver a tailored and personalised experience.
Effectively troubleshoot and answer technical support calls, seeking appropriate solutions, ensuring learners who are accessing their exams get the best possible support.
Take an active approach to understanding our SLAs and call data to ensure customers are given timely resolutions, the TQUK way.
Join customer MS Teams meetings as required.
Complete ad-hoc data tasks as required.
Complete dial-out campaigns, ensuring customers receive important updates.
Attend regular training sessions.

Key Requirements

Maintain a comprehensive working knowledge of TQUK products, internal and external processes, and regulatory requirements and be able to detail these appropriately to our customers.
Have strong written and verbal communication skills.
Have an excellent telephone manner.
Have a genuine interest and passion for delivering outstanding customer service.
Be proficient in Microsoft Office programs (Word, Excel, PowerPoint).
Be organised and able to prioritise your workload.
Be prepared to work in a regulated environment.
Be comfortable working to set standard operating procedures.

Key Characteristics

Be ambitious.
Be willing to learn and develop.
Be positive, with a can-do attitude.
Be reliable, putting the team first.
Have excellent verbal and written communication skills.
Be prepared to work in a regulated environment.
Work well with others.
Be able to keep an eye on the bigger picture and appreciate where your role fits into the business.
Have excellent time management.

Key Benefits

Training, Qualifications & Apprenticeships. Its what we do!
Company sick pay upon completion of probation.
25 days annual leave plus 8 days Bank Holiday (33 in total).
Additional annual leave day each year, after 2 years of continuous service (up to 28 days).
An extra day off to celebrate your birthday.
Annual Loyalty Bonus.
Annual salary review.
Bupa healthcare benefits.
Employee Assistance Programme (EAP)
NEST pension.
Cycle-to-work scheme.
A positive and supportive working environment.
Comprehensive onboarding.
A workplace that supports a healthy work/life balance.

*We are an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Should you require any additional support during the recruitment process due to a disability, please contact us so we can assist you.*

Quick apply

Refine Your Search

exam manager jobs in manchester

Customer Service Specialist

Graduate Landscape Architect (Manchester)

MEP CAD/BIM Technician

Newly Qualified Pharmacist Opportunities

Level 7 Tutor

Business Analyst

Exams Secretary - Kids Planet Central Support

Postal Delivery Driver

Audit Senior

Postal Delivery Driver (Postie)

Independent Financial Adviser

Multi Skilled Leisure Assistant Trainee

Postperson with Driving

Postal Delivery Driver (Postie)

Postal Delivery Driver

HGV Driver Brakes Warrington

I want to receive the latest job alerts for exam manager in manchester

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