Customer relations representative Work, Jobs in Dorking, Sry (with Salaries)

Customer Relations Co-ordinator
Saxon Weald —Horsham
- £33,349 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
13h
Consumer Relations Representative (Dutch Speaking)
Deckers Brands —London
- Full-time
- English
- Organisational skills
- Communication skills
- Employee discount
Sales Representative
Strive Collective Worldwide Limited —London
- £28,000 - £30,000 a year
- Full-time
- Customer service
- Communication skills
Quick apply
1d
Stakeholder Intelligence Advisor
Shell —London
- Full-time
- AI
- Analytics
- Flexible schedule
8d
Lounge Manager
Flexjet Europe —Farnborough
- Weekend availability
- Leadership
- Communication skills
Quick apply
Business Analyst
Persistent —London
- Full-time
- Presentation skills
- IT
- Banking
- Flexible schedule
Workplace Change Consultant
Turner & Townsend —London
- Full-time
- Customer service
- Writing skills
- Presentation skills
Quick apply
9d
Theatrical PR Specialist UK, MGM Theatrical
Amazon UK Services Ltd. —London
- Full-time
- Remote
- Bachelor's degree
Regulatory Affairs Executive
Sandoz —Bracknell
- Full-time
- Project management
- Agile
- Annual leave
Industrial Relations Specialist
BT —London
- Conflict management
- Human resources
- Contracts
- Gym membership
GSOC Incident Response Coordinator
Pinkerton —London
- Full-time
- Computer literacy
- English
- Travel
8d
Director, Customer Success
Anaplan —London
- Agile
- Communication skills
- Negotiation
Quick apply
Sales Development Representative
Anaplan —London
- English
- Business development
- Communication skills
Quick apply
Operations Assistant
JLL —Croydon
- Customer service
- Microsoft Office
- Organisational skills
Senior Industrial Relations Manager
Royal Mail Group —London
- Full-time
- Hybrid work
- Conflict management
- Communication skills
- Negotiation
- Annual leave
- Sick pay
14d
Principal Employee Relations Specialist
DNV —London
- Hybrid work
- Bachelor's degree
- Human resources
- Mentoring
- Annual leave
- Employee assistance programme
Senior Community Engagement Manager
Balfour Beatty —London
- Hybrid work
- Annual leave
1d
Senior HR Business Partner (GTM), EMEA
Klaviyo —London
- £72,000 - £108,000 a year
- Full-time
- Bachelor's degree
- Travel
- Training & development
Quick apply
10d
Business Development Associate
Equiniti —London
- £30,000 a year
- Full-time
- Marketing
- English
- Master's degree
- Work from home
Director of Dispute Resolution
Advisory, Conciliation and Arbitration Service —London
- £86,000 a year
- Full-time
- Presentation skills
- Continuous improvement
- Conflict management

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customer relations representative jobs near dorking, sry

Customer Relations Co-ordinator

Saxon Weald -
Horsham

Apply Now

Job details

Full-time
£33,349 a year
13 hours ago

Benefits

Additional leave
Cycle to work scheme
Annual leave
Company pension
Discounted gym membership
Employee assistance programme
Employee discount

Qualifications

Driving Licence
Stakeholder collaboration
Client engagement
Stakeholder liaison
Microsoft Office Suite
Complaint handling
Organisational skills
Customer interaction
Communication skills

Full job description

Customer Relations Coordinator

37 Hours Per Week

£33,349 per annum

We're looking for a customer-focused and proactive Customer Relations Co-ordinator to join our Customer Experience team. This is a fantastic opportunity for someone who is passionate about delivering exceptional customer service, resolving complex issues and ensuring customers' voices are heard. You'll play a key role in managing complaints, gathering customer insight and helping drive service improvements across the organisation.

As a Customer Relations Co-ordinator, you'll investigate and respond to customer complaints and complex enquiries, ensuring concerns are handled fairly, empathetically and within agreed timescales. You'll work closely with colleagues across the organisation to identify solutions, improve customer experiences and support positive outcomes. You'll also help us learn from customer feedback, identifying trends and sharing insights that contribute to continuous improvement.

What you'll be doing

Investigating and responding to Stage 1 and Stage 2 complaints.
Managing complex customer enquiries and identifying practical solutions.
Supporting Housing Ombudsman investigations and responses.
Liaising with customers, representatives and designated persons throughout the complaints process.
Monitoring customer feedback and survey responses, following up where concerns are identified.
Supporting customers who may require additional assistance to raise or progress a complaint.
Identifying themes and trends from complaints and customer feedback.
Working collaboratively with teams across the business to improve services.
Supporting customer engagement activities and helping customers access online services where needed.

About you

We're looking for someone who can build positive relationships, communicate effectively and remain customer-focused when dealing with challenging situations. You will need:

Experience of handling customer complaints or resolving customer issues.
Strong communication skills, with the ability to produce clear and professional written responses.
The ability to investigate complex issues, analyse information and identify practical solutions.
A customer-focused and empathetic approach, with a commitment to delivering excellent service.
Experience of building positive working relationships with customers and colleagues.
Good organisational skills, with the ability to manage a varied workload and meet deadlines.
Confidence using Microsoft Office and other systems to accurately record and manage information.
A full UK driving licence and access to your own vehicle.

Why join us?

At Saxon Weald, you'll be joining an organisation that genuinely values its people and the difference they make to our customers. As well as a rewarding role where you can help improve customer experiences and services, you'll benefit from:

27 days annual leave plus bank holidays
Excellent employer pension contributions, matching 3x your contributions up to 12%
Life assurance of 4x annual salary
Annual BUPA cashback allowance on day-to-day medical expenses
Wellbeing benefits including employee assistance programme, gym discounts and Cycle to Work scheme
Long service loyalty awards, including additional annual leave
Hybrid working opportunities

DBS Checks

To ensure the safety of our vulnerable customers, this role is subject to a basic DBS check which will disclose details of any unspent cautions or convictions. We know that past incidents don’t always reflect who you are today, and we’ll carefully consider the details, including the nature of the conviction, the time that’s passed, and any positive changes you’ve made since then.

About Saxon Weald

Saxon Weald's purpose is to enable positive life chances by providing safe and secure homes. We are passionate about delivering an excellent customer experience and wish to employ great people who are committed to our values. We have 7000 homes (81% in Horsham District, 6% in West Sussex, 5% in East Sussex, 8% in Hampshire).

We’re dedicated to creating a fair, inclusive environment where everyone feels they can be themselves. We recognise the value that a diverse workforce brings, and the different perspectives that colleagues from a range of backgrounds can bring. We therefore especially encourage applications from those who may be underrepresented in our organisation, including people from minority ethnic backgrounds, and LGBTQIA+ individuals.

As a disability-confident employer, we are fully supportive of any workplace adjustments that can be made to our recruitment process to give you a fair chance at sharing your skills and experience with us. To discuss further, please contact [email protected]

We reserve the right to call candidates to interview or withdraw this vacancy at any time prior to the closing date if there is a good level of response. Therefore, we recommend you submit your application as soon as possible.

Apply Now

Refine Your Search

customer relations representative jobs in dorking, sry

Customer Relations Co-ordinator

Consumer Relations Representative (Dutch Speaking)

Sales Representative

Stakeholder Intelligence Advisor

Lounge Manager

Business Analyst

Workplace Change Consultant

Theatrical PR Specialist UK, MGM Theatrical

Regulatory Affairs Executive

Industrial Relations Specialist

GSOC Incident Response Coordinator

Director, Customer Success

Sales Development Representative

Operations Assistant

Senior Industrial Relations Manager

Principal Employee Relations Specialist

Senior Community Engagement Manager

Senior HR Business Partner (GTM), EMEA

Business Development Associate

Director of Dispute Resolution

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