Delivery manager Work, Jobs in Tranent, Eln (with Salaries)

Customer Service & Fulfilment Manager
Walker Slater —Loanhead
- £33,000 - £38,000 a year
- Full-time
- Management
- English
- Supervising experience
Quick apply
1d
Trading Manager -Dalkeith
Morrisons —Dalkeith
- Hospitality
- Team management
- Employee discount
Quick apply
Specialist Delivery Manager - POS Lending
National Westminster Bank PLC —Edinburgh
- Full-time
- Hybrid work
- Hotel
- APIs
- Agile
- Annual leave
Branch Manager
City Plumbing —Dalkeith
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
12d
Branch Manager
BURTON ROOFING MERCHANTS LTD —Livingston
- Full-time
- Management
- Sales
- Customer service
Quick apply
Night Manager
ASDA —Glenrothes
- Weekend availability
- Supervising experience
- In-person
- Retail management
- Annual leave
- Employee assistance programme
3d
Delivery Team Leader
Bestway Group —Newbridge
- Full-time
- Leadership
- Communication skills
- Annual leave
Quick apply
Fleet Delivery Manager
Indie Campers —Broxburn
- £30,000 a year
- Full-time
- Driving
- Leadership
Quick apply
Floor Manager (Visual Merchandise) - Edinburgh Loanhead
Nike —Loanhead
- Weekend availability
- Sales
- Customer service
- Team management
- Employee discount
10d
Account Manager
HSBC Global Services Limited —Edinburgh
- Full-time
- Communication skills
- Time management
10d
Customer Service Manager, West Lothian Civic Centre, 506.55
West Lothian Council —Livingston
- £61,623 - £65,377 a year
- Temporary
- Customer service
- School
11d
Senior Account Manager
Air IT —Edinburgh
- Full-time
- Hybrid work
- CRM software
- Azure
- Sales
- Annual leave
- Employee assistance programme
Agency Account Manager
Bauer Media Group —Edinburgh
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Sales
Key Account Manager
Mitie —Edinburgh
- Full-time
- Customer service
- Leadership
Store Manager - Convenience - Leven
Morrisons —Buckhaven and Methil
- Weekend availability
- Customer service
- Leadership
- School
- Annual leave
- Employee discount
Quick apply
3d
Bershka Edinburgh General Manager
INDITEX —Edinburgh
- Full-time
- Sales
- Leadership
Quick apply
Sales Manager - UK
VITEC —Dalgety Bay
- Full-time
- Sales
- Military
- English
Quick apply
8d
Area Sales Manager - Scotland
Holcim —Edinburgh
- Negotiation
- Employee discount
9d
Dual-Site Store Manager
Castore —Livingston
- Sales
- IT
- Leadership
Quick apply
TooFaced Cosmetics Counter Lead Boots St James Edinburgh
Estee Lauder —Edinburgh
- Communication skills

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Customer Service & Fulfilment Manager

Walker Slater
Loanhead

Quick apply

Job details

Full-time
£33,000 - £38,000 a year
1 day ago

Qualifications

Management
Multilingual
English
Supervising experience
Leadership

Full job description

Position Overview:

As the Customer Service & Fulfilment Manager, you will be responsible for overseeing all aspects of customer service operations and order fulfilment to ensure timely and accurate delivery of products and services. You will play a critical role in enhancing customer satisfaction, maintaining strong customer relationships, and optimizing the efficiency of our fulfilment processes.

Responsibilities:

1 Customer Service Management:

Develop and implement customer service policies, procedures, and standards to ensure consistent and exceptional customer experiences.
Lead and supervise a team of customer service representatives, providing guidance, coaching, and training to ensure high-quality service delivery.
Handle escalated customer issues and complaints, resolving them effectively and ensuring customer satisfaction.
Monitor customer feedback and conduct regular assessments to identify areas for improvement and implement necessary corrective actions.

2 Order Fulfilment:

Oversee the end-to-end order fulfilment process, ensuring accuracy, efficiency, and timely delivery of products and services.
Collaborate with cross-functional teams, including warehouse, logistics, and inventory management, to optimize fulfilment processes and minimize order processing time.
Implement and maintain systems, tools, and technologies to streamline order tracking, inventory management, and reporting.
Monitor order status, track shipments, and resolve any issues or delays to meet customer expectations.

3 Performance Analysis and Improvement:

Define key performance indicators (KPIs) and metrics to measure customer service and fulfilment performance.
Conduct regular analysis of operational data to identify trends, areas for improvement, and potential bottlenecks.
Develop and execute strategies to optimize customer service and fulfilment operations, increase efficiency, and reduce costs.
Collaborate with relevant stakeholders to implement process improvements and automation initiatives to enhance overall productivity.

4 Team Leadership and Development:

Build and lead a high-performing customer service and fulfilment team, fostering a culture of collaboration, continuous learning, and excellence.
Identify training and development needs, provide coaching and mentoring, and promote professional growth opportunities for team members.
Manage the HR folder for the CS and Fulfilment Teams.

Pay: £33,000.00-£38,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

delivery manager jobs in tranent, eln

Customer Service & Fulfilment Manager

Trading Manager -Dalkeith

Specialist Delivery Manager - POS Lending

Branch Manager

Branch Manager

Night Manager

Delivery Team Leader

Fleet Delivery Manager

Floor Manager (Visual Merchandise) - Edinburgh Loanhead

Account Manager

Customer Service Manager, West Lothian Civic Centre, 506.55

Senior Account Manager

Agency Account Manager

Key Account Manager

Store Manager - Convenience - Leven

Bershka Edinburgh General Manager

Sales Manager - UK

Area Sales Manager - Scotland

Dual-Site Store Manager

TooFaced Cosmetics Counter Lead Boots St James Edinburgh

I want to receive the latest job alerts for delivery manager in tranent, eln

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