Enrollment manager Work, Jobs in Watford, Hrt (with Salaries)

Manager, Customer Engagement
Hilton —Watford
- Full-time
- Hospitality
- Analysis skills
- Presentation skills
- Employee stock purchase plan
- Annual leave
Digital Marketing Manager
サイネオス・ヘルス —London
- £135,000 - £185,000 a year
- Microsoft Powerpoint
- Microsoft Excel
- Mentoring
Partner Alliance Lead - EMEA
LangChain —London
- £150,000 - £215,000 a year
- Full-time
- Azure
- Sales
- Master's degree
Duty Manager
Andaz Liverpool Street —London
- £35,213 a year
- Full-time
- Hotel
- Organisational skills
- Café
- Employee assistance programme
- Employee discount
Internal Audit Manager
Brown & Brown —London
- IT
- Internship
- Communication skills
- Employee stock purchase plan
- Annual leave
Benefits Manager
JAA-Jones Lang LaSalle Limited —London
- Full-time
- Project management
- Presentation skills
- Human resources
Quick apply
Benefits Manager
JLL —London
- Project management
- Presentation skills
- Human resources
Senior Feasibility Associate / Feasibility Manager
Precision for Medicine —London
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Data analysis skills
Quick apply
Finance Cost Controller (175454)
Shangri-La Hotels —London
- Hospitality
- Microsoft Excel
- Sales
- Employee discount
IT Operations Manager
SAMBA TV —London
- Full-time
- Azure
- Computer Science
- AWS
Study Manager, Clinical Operations
Orchard Therapeutics —London
- Full-time
- Hybrid work
- Doctoral degree
- English
- Project management
Quick apply
Recruitment Manager
SCCD Training —London
- £40,000 - £45,000 a year
- Full-time
- Team management
- Leadership
Quick apply
Strategic Partner Marketing Manager
Syndio —London
- Remote
- Communication skills
- Marketing
- Annual leave
- Life insurance
5d
HR & Operations Coordinator
Soane Britain —London
- Full-time
- Microsoft Office
- Human resources
- Organisational skills
14d
Senior Feasibility Associate / Feasibility Manager
Precision Medicine Group —London
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Data analysis skills
Senior Specialist, Benefits
Checkout.com —London
- Full-time
- Hybrid work
- Microsoft Excel
- Administrative experience
- Analysis skills
Quick apply
Academic Registration and Student Support Specialist
Nuova Accademia di Belle Arti —London
- Full-time
- Microsoft Excel
- English
- Master's degree
5h
Senior Endpoint Management Engineer
SAP Fioneer —London
- Full-time
- Remote
- Microsoft Access
- Azure
- Bachelor's degree
Quick apply
Head of Feasibility and Planning
Ipsen Biopharm Ltd —London
- Full-time
- Doctoral degree
- English
- Master's degree
8d
Payroll Lead
Butternut Box —London
- Full-time
- Remote
- Microsoft Excel
- Travel
- In-person
- Annual leave
- Employee discount
Quick apply

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Manager, Customer Engagement

Hilton -
Watford

Apply Now

Job details

Full-time

Benefits

Employee stock purchase plan
Annual leave
Employee assistance programme
Employee discount

Qualifications

Hospitality
Analysis skills
Presentation skills
Communication skills
Marketing

Full job description

The Manager, Customer Engagement (EMEA) is accountable for designing and delivering member engagement strategies that deepen relationships with Hilton Honors members across the region. The role builds and deploys CRM journeys, regional offers, and marketing activations that improve activation, repeat stays, retention, and satisfaction. In addition, the role supports the successful activation of new partnerships from a member-experience perspective—including onboarding journeys for partner members, ensuring a seamless and compelling end-to-end Honors experience.

What will I be doing?

Support activation of new partnerships from a member engagement lens, coordinating onboarding journeys for partners’ members (welcome, education, first-stay nudges) and ensuring proposition clarity across channels.
Coordinate cross-functionally with Partnerships, Digital, Brand, Operations, Contact Center, and Analytics to ensure initiatives launch on time, meet governance requirements, and deliver a consistent customer promise.
Build, deploy, and continuously optimize CRM journeys and regional offers (email, in-app/app, paid/owned channels as applicable) to increase member relevance and drive repeat-stay behavior.
Lead signature engagement programs such as Monthly Unlocked, ensuring strong regional execution, creative alignment, and performance reporting.
Partner with Destination Marketing and regional marketing teams to activate member-focused storytelling and demand-driving campaigns that connect loyalty value to travel intent and stay conversion.
Translate insights and member feedback into action: identify friction points across the member journey (understanding benefits, enrollment quality, recognition), recommend fixes, and drive stakeholder follow-through.
Use test-and-learn methods (A/B testing, pilots, holdouts where feasible) to improve performance and scale what works across markets and segments.

Core initiatives in scope

Partner-member onboarding journeys – coordinated welcome and education journeys for members joining via partners, designed to drive first stay and ongoing engagement.
Monthly Unlocked – regional planning, execution, and optimization with clear performance read-outs.
Destination Marketing activations – loyalty-led messaging and journeys supporting key destinations/periods (e.g., seasonal travel moments).

Success measures

Improvement in member activation rate (new joins progressing to first qualifying engagement / stay).
Increases in repeat stays and retention among priority segments and markets.
Strong CRM and program performance (engagement rates, conversion, incremental contribution where measurable).
Effective execution of Monthly Unlocked and Destination Marketing initiatives with clear reporting and learnings.
Partner onboarding journeys delivered on time and improving partner-member activation and early engagement.

Key stakeholders

Hilton Honors Partnerships (activation support and partner-member onboarding)
Honors, CRM, and Destination Marketing
Digital Product / App & Web
Operations and Commercial teams (regional and cluster)
Analytics and Insights
Contact Center / Guest Assistance and Brand teams
Global Honors teams (as applicable for platform, policy, and program alignment)

What are we looking for?

Experience in customer engagement, CRM/lifecycle marketing, loyalty, or customer experience in a multi-market environment.
Strong analytical mindset: comfortable using data to diagnose issues, define hypotheses, and measure outcomes.
Demonstrated ability to deliver through influence in a matrixed organization and manage multiple workstreams end-to-end.
Excellent communication and stakeholder management skills, with confidence presenting recommendations to senior audiences.

Preferred

Loyalty program or hospitality experience.
Experience working with destination marketing or travel demand-generation initiatives.
Familiarity with CRM platforms and experimentation approaches (working knowledge).
Experience supporting partnership launches/activations from a customer journey perspective.

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves, care for members of their team, and care for their loved ones. Eligible Team Members receive free counseling and support through our best-in-class Employee Assistance Program (EAP)

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

Apply Now

Refine Your Search

enrollment manager jobs in watford, hrt

Manager, Customer Engagement

Digital Marketing Manager

Partner Alliance Lead - EMEA

Duty Manager

Internal Audit Manager

Benefits Manager

Benefits Manager

Senior Feasibility Associate / Feasibility Manager

Finance Cost Controller (175454)

IT Operations Manager

Study Manager, Clinical Operations

Recruitment Manager

Strategic Partner Marketing Manager

HR & Operations Coordinator

Senior Feasibility Associate / Feasibility Manager

Senior Specialist, Benefits

Academic Registration and Student Support Specialist

Senior Endpoint Management Engineer

Head of Feasibility and Planning

Payroll Lead

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