Vets4pets Work, Jobs in Hammersmith (with Salaries)

Customer Care Advisor
Voo Veterinary Group —Fulham
- £25,500 - £30,000 a year
- Part-time
- Microsoft Word
- Front desk
- IT
- Annual leave
- Employee discount
Quick apply
5d
Receptionist – Weekend
Vets Now —London
- £15.46 an hour
- Weekend availability
- Annual leave
13d
ECC Customer Care Advisor
Voo Veterinary Group —Surbiton
- Part-time
- Microsoft Word
- Hospital
- Front desk
- Annual leave
- Employee discount
Quick apply
11d
Client Care Advisor
Vets for Pets —London
- Part-time
- Computer literacy
- Employee discount
4d
Receptionist
Vets for Pets —Bagshot
- Monday to Friday
- Computer literacy
- Employee discount
Client Care Advisor / Veterinary Care Assistant
Vets for Pets —West Thurrock
- Part-time
- Customer service
- Computer literacy
- Patient care
- Free parking
- Employee discount
5d
Veterinary Care Assistant
Vets for Pets —Sevenoaks
- Weekend availability
- Employee discount
Client Service Manager
Vets for Pets —Crawley
- Full-time
- Customer service
- Care plans
- Retail management
- Employee discount
- Gym membership
Registered Veterinary Nurse
Vets for Pets —Whetstone
- Up to £35,000 a year
- Full-time
- Annual leave
- Employee assistance programme
Registered Veterinary Nurse
Medivet Group Ltd —London
- £750 - £31,000 a year
- Full-time
- Annual leave
- Employee discount
2d
Registered Veterinary Nurse - Utilise Your Nursing Skills!
Vets for Pets —London
- From £30,000 a year
- Weekend availability
- Communication skills
- Nursing
- Employee discount
Veterinary Surgeon
Goddard Veterinary Group —Hackney
- £45,000 - £72,000 a year
- Weekend availability
- Relocation assistance
- Annual leave
Quick apply
Head Registered Veterinary Nurse
Vets for Pets —Barnet
- Up to £40,000 a year
- Full-time
- Communication skills
- Employee discount
Head Veterinary Nurse
Vets for Pets —Dagenham
- Up to £40,000 a year
- Weekend availability
- Nursing
- Employee discount
Veterinary Surgeon
ANIMAL MEDICAL CENTRE —London
- Up to £75,000 a year
- Full-time
- Laboratory experience
- Bachelor's degree
- In-person
Quick apply
2d
Registered Veterinary Nurse - Full or Part Time Hours
Vets for Pets —Orpington
- Full-time
- Customer service
- Communication skills
- Employee discount
Veterinary Surgeon
Vets for Pets —Sydenham
- £40,000 - £60,000 a year
- Full-time
- Employee discount
Veterinary Surgeon
DNAVetcare —Ilford
- Up to £72,000 a year
- Call to connect
- Annual leave
- Employee discount
Senior Veterinary Surgeon
DNAVetcare —London
- Up to £70,000 a year
- Call to connect
- Annual leave
- Employee discount
Veterinary Surgeon
Vets for Pets —West Thurrock
- £38,000 - £50,000 a year
- Weekend availability
- Communication skills
- Free parking
- Employee discount

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Customer Care Advisor

Voo Veterinary Group -
Fulham

Quick apply

Job details

Permanent | Part-time | Full-time
£25,500 - £30,000 a year
5 days ago

Benefits

Annual leave
Employee discount

Qualifications

Microsoft Word
Veterinary experience
Front desk
IT
NVQ
Communication skills

Full job description

Client Care Advisor (CCA) / Receptionist – Join the Voo Vets Family!

Location: Our South West London Sites

Hours: Full-time, 40 hours per week (Monday–Friday with 1:3 Saturdays), part time and flexible working also considered

Salary: £25,500 - £30,000 DOE

Be the heartbeat of our practice

Why this role matters….

At Voo Vets, our Customer Care Advisors don’t just work on reception – they shape how our clients feel about us.

You are the first smile a client sees, the calm and reassuring voice on the phone, and the person who helps both pets and owners feel confident they’re in safe hands. From the first enquiry to the moment a client leaves our practice, you play a vital role in delivering a warm, professional and consistent experience.

If you love people, thrive in a fast-paced environment, and take pride in delivering outstanding service every day, this role is for you.

The role at a glance

As a Customer Care Advisor, you’ll be responsible for supporting the smooth day-to-day running of the practice while delivering an exceptional client experience for every pet and owner.

From managing appointments and handling enquiries to processing payments and supporting the wider team, you are a key link between our clients and our clinical teams.

From the client’s perspective, you are the face of Voo Vets and their first point of contact.

Key responsibilities

The client experience

Ensure the reception area is clean, tidy, welcoming and professional at all times

Be visible, approachable and proactive in supporting clients

Build strong, trusting relationships that encourage long-term client loyalty

Maintain attractive and well-stocked retail and pet gift displays

Face-to-face client contact

Greet clients warmly and professionally on arrival

Book appointments, manage admissions and discharges efficiently

Communicate clearly with clients, building rapport and confidence

Anticipate, identify and resolve client concerns promptly and professionally

Provide attentive support to key clients

Telephone calls & digital communication

Answer phone calls and emails in a friendly, professional manner

Quickly understand client needs and take appropriate action

Take accurate, detailed messages and pass them to the correct team member

Follow up on missed or cancelled appointments in line with practice procedures

Manage delays sensitively by keeping clients informed and reassured

Service promotion & recommendations

Support the growth of the practice by welcoming new and second-opinion clients

Confidently discuss healthcare plans with new and existing clients

Offer guidance on retail products and services available

Manage repeat prescription requests in line with protocols, Administration & systems

Complete administrative and operational tasks during non-consulting times as directed

Use practice management systems accurately and efficiently

Attend and contribute to reception team meetings

Provide feedback on processes and protocols when requested

Support cover for annual leave within your clinic and across other Voo clinics where required

Key Performance Indicators Client satisfaction and feedback

Appointment utilisation and follow-ups

Accuracy of bookings, messages and records

Contribution to team efficiency and collaboration

What we’re looking for

Essential

At least 1 year’s experience in a customer-facing role (e.g. hospitality, retail, medical or similar)

Excellent communication skills – confident, empathetic and professional

Comfortable discussing services, plans and recommendations with clients Strong

IT skills with good attention to detail

Ability to multitask and stay organised in a busy environment

A proactive, positive, “can-do” attitude

Ability to take initiative and work autonomously

Preferred

Experience in a veterinary, medical or healthcare setting

NVQ Level 4 in Customer Service

Progression

This role offers a clear pathway into the Customer Service Manager (CSM) pathway, with opportunities for development and progression within Voo Vets.

If Voo is the company for you, we would love to hear from you

Apply now and become part of the Voo Vets family!

Pay: £25,500.00-£30,000.00 per year

Benefits:

Employee discount

Work Location: In person

Quick apply

Refine Your Search

vets4pets jobs in hammersmith

Customer Care Advisor

Receptionist – Weekend

ECC Customer Care Advisor

Client Care Advisor

Receptionist

Client Care Advisor / Veterinary Care Assistant

Veterinary Care Assistant

Client Service Manager

Registered Veterinary Nurse

Registered Veterinary Nurse

Registered Veterinary Nurse - Utilise Your Nursing Skills!

Veterinary Surgeon

Head Registered Veterinary Nurse

Head Veterinary Nurse

Veterinary Surgeon

Registered Veterinary Nurse - Full or Part Time Hours

Veterinary Surgeon

Veterinary Surgeon

Senior Veterinary Surgeon

Veterinary Surgeon

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