1st line support Work, Jobs in Alcester, War (with Salaries)

1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Leamington Spa
- Full-time
- Azure
- Windows
- Travel
- Annual leave
- Referral programme
1st Line Engineer
Commercial —Cheltenham
- £26,228 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Computer networking
- Work from home
- Employee assistance programme
Quick apply
IT Service Desk Support Apprentice
QA Apprenticeships —Redditch
- £15,600 - £21,158 a year
- Monday to Friday
- Communication skills
10d
Trainee Train Driver - Birmingham Snow Hill 2027
WM Trains —Birmingham
- £35,441 a year
- Full-time
- English
- Employee assistance programme
- Employee discount
Service Desk Analyst
TVS Supply Chain Solutions —Birmingham
- Up to £27,000 a year
- Full-time
- Azure
- Customer service
- Microsoft Office
- Free parking
- Annual leave
Quick apply
3d
IT Service Desk Analyst
EBC Group(UK) Limited —Halesowen
- Up to £26,500 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Sick pay
Quick apply
3d
Customer Support Officer
Everfield —Henley in Arden
- Full-time
- Communication skills
4d
Service Desk Analyst
Hazlewoods —Cheltenham
- £27,000 - £35,000 a year
- Full-time
- Computer networking
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
11d
2nd Line Technical Support Engineer
Intuitive Computer Management Ltd —Brierley Hill
- £26,000 - £30,000 a year
- Full-time
- Azure
- Software troubleshooting
- Customer service
- Free parking
Quick apply
3d
2nd Line IT Engineer
Commercial —Cheltenham
- £28,000 - £34,000 a year
- Full-time
- Hybrid work
- SharePoint
- Communication skills
- Work from home
- Employee assistance programme
Quick apply
4d
Business Admin Lead
Gloucestershire County Council —Gloucester
- £37,280 - £40,777 a year
- Hybrid work
- English
- Team management
- Annual leave
- Employee assistance programme
5d
Talent Advisor
STARK Group —Coventry
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Organisational skills
- Flexible schedule
- Referral programme
School Cleaner
Central Learning Partnership Trust - Worcestershire Hub —Evesham
- £12.69 - £12.89 an hour
- Part-time
- In-person
- School
- Time management
Quick apply
Process Developer
TLT —Birmingham
- Full-time
- Hybrid work
- Azure
- SQL
- JavaScript
Assertive Outreach Support Worker
Gloucestershire Health and Care NHS Foundation Trust —Cheltenham
- £25,760 - £27,476 a year
- Full-time
- Medication administration
- Patient care
- Cash handling
4d
Apprentice Teaching Assistant
Inspire Education Trust —Coventry
- From £8 an hour
- Full-time
- Communication skills
- School
- Employee assistance programme
- Employee discount
SHS Family Support Practitioner (School Based)
School-Home Support —Birmingham
- £22,274 - £24,796 a year
- Full-time
- Experience working with children
- Communication skills
- School
- Employee assistance programme
Quick apply
Management Trainee - Birmingham
SIXT —Birmingham
- Full-time
- Sales
- Customer service
- English
- Annual leave
- Employee assistance programme
Quick apply
IT Service Desk Manager
Northrop Grumman —Cheltenham
- £55,000 - £65,000 a year
- Continuous improvement
- Team management
- Travel
Financial & Tax Accountant
WM Trains —Birmingham
- Up to £65,000 a year
- Hybrid work
- Writing skills
- Communication skills
- Employee assistance programme
10d

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1st line support jobs near alcester, war

1st / 2nd Line IT Support Analyst

OneSchool Global United Kingdom
Leamington Spa

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Job details

Permanent | Full-time

Benefits

Annual leave
Company pension
Referral programme
On-site parking

Qualifications

Azure
Windows
IT support
IT
Intune

Full job description

OneSchool Global UK has an exciting opportunity for an IT Support Analyst (1st/2nd Line) to join our busy and collaborative IT team, supporting 23 campuses across the UK and our Regional Support Office.
This is a varied, hands-on role where no two days are the same. As part of a supportive helpdesk team, you will provide first and second line technical support, ensuring colleagues and students receive timely, effective assistance across a wide range of systems, devices, and technologies.
The role is based full-time at our Regional Support Office in Warwick (five days per week), delivering both remote and face-to-face support, with occasional travel to campuses to assist with onsite IT needs.
Key Responsibilities

Provide 1st and 2nd line support via phone, email, remote tools, and service desk tickets
Diagnose and resolve hardware, software, and basic network issues across end-user devices
Escalate more complex technical issues to senior engineers where appropriate
Manage incidents and service requests through the ITSM system, ensuring timely updates and resolution
Set up, configure, and maintain laptops, desktops, mobile devices, and peripherals
Support Microsoft 365 services, including user account administration (Azure AD), email, and device management (Intune)
Assist with user onboarding and offboarding, including account creation, device setup, and access permissions
Provide support for classroom technology including AV equipment, printers, and basic connectivity issues
Carry out routine maintenance tasks, software updates, and device lifecycle activities
Maintain accurate documentation and contribute to knowledge base articles
Support IT projects and system rollouts as required

About You

Experience in a 1st or 2nd line IT support role or similar customer-facing environment
Strong troubleshooting skills with the ability to resolve issues efficiently
Confident communicating with non-technical users in a clear and professional manner
Well organised, able to manage multiple tasks and priorities effectively
Takes ownership of tickets through to resolution, ensuring a positive user experience
Comfortable working both independently and as part of a team
Good working knowledge of:
Windows operating systems
Microsoft 365 (including Azure AD, Intune, Exchange)
A proactive attitude and willingness to learn new technologies
Committed to professionalism, data security, and safeguarding standards

What We Offer

Competitive salary, laptop, and on-site parking
25 days annual leave plus bank holidays
Workplace pension and staff referral scheme
A supportive, team-focused working environment
Exposure to a wide range of technologies and opportunities to develop your IT career
Modern, well-equipped office environment

About OneSchool Global
OneSchool Global is one of the world’s largest and most truly global schools, with over 8,000 students, 120+ campuses, and 2,000 staff across 20 countries. In the UK, we operate across 23 campuses.
Early applications are encouraged, and we reserve the right to close the vacancy if a suitable candidate is found.
Safeguarding
OneSchool Global UK is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records, online searches and vetting checks.
We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across the school. This is in line with statutory guidance Keeping Children Safe in Education 2024 and The Education Act 2002, we expect all staff and volunteers to share this commitment

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Refine Your Search

1st line support jobs in alcester, war

1st / 2nd Line IT Support Analyst

1st Line Engineer

IT Service Desk Support Apprentice

Trainee Train Driver - Birmingham Snow Hill 2027

Service Desk Analyst

IT Service Desk Analyst

Customer Support Officer

Service Desk Analyst

2nd Line Technical Support Engineer

2nd Line IT Engineer

Business Admin Lead

Talent Advisor

School Cleaner

Process Developer

Assertive Outreach Support Worker

Apprentice Teaching Assistant

SHS Family Support Practitioner (School Based)

Management Trainee - Birmingham

IT Service Desk Manager

Financial & Tax Accountant

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