3rd line support Work, Jobs in Caerleon, Nwp (with Salaries)

Service Desk Advisor (First Line Helpdesk)
Vista Retail Support —Cardiff
- £24,785 a year
- Weekend availability
- Software troubleshooting
- Customer service
- In-person
- Free parking
- Life insurance
Quick apply
1d
Senior Project Manager
M Group —Newport
- PMP
- Project management
- Contracts
- Annual leave
- Employee assistance programme
External Identity Support Analyst (Cardiff)
Kocho —Cardiff
- Full-time
- Hybrid work
- Azure
- SQL
- Analysis skills
Quick apply
14d
Risk Engineer
M Group —Newport
- Engineering
- Master's degree
- Bachelor's degree
- Annual leave
- Employee assistance programme
Senior Planning Enforcement Officer
South Gloucestershire Council —Yate
- £45,091 - £48,226 a year
- Full-time
- No degree
- Travel
- Organisational skills
- Annual leave
- Employee discount
Project Coach BSEIW - FTC
Institute of Physics —Cardiff
- £39,500 - £41,500 a year
- Part-time
- Hybrid work
- Bilingual
- School
- Teaching
- Annual leave
- Employee assistance programme
IT Support and Systems Assistant
Cerebra —Cardiff
- £24,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- In-person
- Annual leave
- Sick pay
Quick apply
5d
Product Owner
Hawk-Eye Innovations (HEI) —Bristol
- £43,630 - £65,440 a year
- Full-time
- Hybrid work
- Travel
- Leadership
- Communication skills
- Annual leave
- Employee discount
Van Driver
NEXT —Bristol
- £13.35 an hour
- Overtime
- Customer service
- Computer literacy
- Free parking
- Employee discount
Quick apply
Senior Group IT Business Support Partner
Finsbury Food Group —Cardiff
- Full-time
- Azure
- AWS
- Analysis skills
- Employee assistance programme
- Employee discount
Quick apply
Fraud Prevention Associate
V12 Retail Finance —Cardiff
- £25,000 a year
- Hybrid work
- Communication skills
Civil Project Engineer
M Group —Caldicot
- Civil engineering
- Microsoft Office
- Project management
- Annual leave
- Employee assistance programme
IT Service Analyst
LegalAndGeneral —Cardiff
- Full-time
- Hybrid work
- Azure
- SQL
- AWS
- Employee discount
Quick apply
11d
Programme Manager
IndigoTG —Magor
- Hybrid work
- Microsoft Office
- Business development
- Leadership
7d
Short-term Temporary Team Member
NEXT —Bristol
- £8.28 - £14.53 an hour
- Part-time
- Employee discount
14d
Regional Data Forensic Manager (Technical Lead)
Avon and Somerset Constabulary —Bristol
- £43,668 - £47,046 a year
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- Communication skills
- Flexible schedule
Content Design Officer
South Gloucestershire Council —Yate
- £32,597 - £35,412 a year
- Full-time
- English
- IT
- Annual leave
- Employee discount
3d
Project Manager
M Group —Bristol
- PMP
- Project management
- Travel
- Annual leave
- Employee assistance programme
Quantity Surveyor
M Group —Newport
- Travel
- Contracts
- Annual leave
- Employee assistance programme
Electrician
M Group —Caldicot
- Overtime
- Annual leave
- Employee assistance programme

I want to receive the latest job alerts for 3rd line support in caerleon, nwp

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Service Desk Advisor (First Line Helpdesk)

Vista Retail Support
Cardiff

Quick apply

Job details

Permanent | Full-time
£24,785 a year
1 day ago

Benefits

Free parking
Casual dress
Cycle to work scheme
Company pension
Company events
Private medical insurance
Life insurance
Referral programme
On-site parking

Qualifications

Software troubleshooting
Customer service
Technical support
IT support
Help desk

Full job description

To answer first line phone calls on Vista’s IT Helpdesk, this will include call logging and undertaking first line fixes, also directing calls to 2nd and 3rd line resolvers as required. The role will also support Vista’s the technical services team in contacting customers and engineers when required

Main Tasks and Objectives

· Providing first line support to a range of customers and logging calls with resolver groups if unable to provide a fix

· Working with customers to log and diagnose faults reported by customers about their on-site equipment and to ensure full functionality according to manufacturer’s specifications is maintained

· Where a remote fix is not possible, to identify, order and monitor parts required by a field service engineer on-site

· Keeping customers informed at all times on progress of calls logged

· Act as first point of contact for all helpdesk customer you will report escalations to relevant helpdesk staff in accordance with each customers’ relevant escalation procedure

· Update Metrix and TOPdesk call logging system to ensure smooth communication between company and customer and to allow customer service reports to be produced

· Manage workload to meet customer needs and ensure the communication is maintained with contact centre, field service manager and customer service delivery managers as and when necessary

· Be part of the helpdesk rota working evenings and weekends

· Work to successful KPI targets set by the team leader and IT helpdesk manager

· Document quick fixes and customer specific information to grow the company’s knowledge base

· Help to train any new starters as and when requested by the team leader or IT helpdesk manager

· Any other tasks as requested by the team leader or IT helpdesk manager

Outcomes and Deliverables

Customers receive a professional service and feedback is positive

· Meet and if possible, exceed closure rates to meet service level agreements

· Positive internal relationships are achieved

· Successfully support field service engineers and second line support to rectify faults in a timely manner

· Help to build a first class helpdesk and technical services that contributes to the overall growth of the business

Job Types: Full-time, Permanent

Pay: £24,785.00 per year

Benefits:

Casual dress
Company events
Company pension
Cycle to work scheme
Free parking
Life insurance
On-site parking
Private medical insurance
Referral programme

Work Location: In person

Quick apply

Refine Your Search

3rd line support jobs in caerleon, nwp

Service Desk Advisor (First Line Helpdesk)

Senior Project Manager

External Identity Support Analyst (Cardiff)

Risk Engineer

Senior Planning Enforcement Officer

Project Coach BSEIW - FTC

IT Support and Systems Assistant

Product Owner

Van Driver

Senior Group IT Business Support Partner

Fraud Prevention Associate

Civil Project Engineer

IT Service Analyst

Programme Manager

Short-term Temporary Team Member

Regional Data Forensic Manager (Technical Lead)

Content Design Officer

Project Manager

Quantity Surveyor

Electrician

I want to receive the latest job alerts for 3rd line support in caerleon, nwp

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