Customer success manager Work, Jobs in Topsham, Dev (with Salaries)

Account Manager
Swanky —Exeter
- Full-time
- Hybrid work
- Travel
- Organisational skills
- Agile
- Employee assistance programme
- Flexible schedule
Quick apply
Business Development Manager
SUEZ —Exeter
- £43,562 - £51,098 a year
- Full-time
- Sales
- Business development
- Presentation skills
General Sales Manager
Vertu Motors —Exeter
- £50,000 - £65,000 a year
- Full-time
- Customer service
- Training & development
- Leadership
- Annual leave
Quick apply
Closing Specialist
Crowdcube —Exeter
- Up to £35,000 a year
- Hybrid work
- Spanish
- Sales
- Customer service
Store Manager
Mountain Warehouse —Exeter
- Full-time
- Customer service
- Budgeting
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
6d
Commercial Account Handler
Howden Group Holdings —Newton Abbot
- Full-time
- Hybrid work
- Employee discount
Counter Manager - Exeter
Benefit Cosmetics UK —Exeter
- Weekend availability
- Hospitality
- Management
- Sales
- Annual leave
- Referral programme
Online Manager
ASDA —Newton Abbot
- Weekend availability
- Customer service
- Supervising experience
- Organisational skills
- Annual leave
- Employee assistance programme
Assistant Manager - 40 hours
Levi Strauss & Co. —Exeter
- Weekend availability
- Sales
- Administrative experience
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Sales - Supervisor
New Look —Exeter
- Part-time
- Microsoft Word
- Communication skills
TPS Sales Manager
Marshall Motor Group —Exeter
- Computer literacy
- Computer skills
- Annual leave
- Employee discount
Quick apply
14d
Assistant Store Manager - Exeter - 40 Hours Per Week
REISS —Exeter
- Full-time
- Customer service
- Product management
- Retail management
- Annual leave
- Employee assistance programme
Quick apply
14d
Sales Assistant - 8 Hours
Bestway Group —Exminster
- 8 hour shift
- Customer service
- Communication skills
Quick apply
Assistant Manager - Exeter
Le Creuset —Exeter
- Weekend availability
- Customer service
- Merchandising
- Cooking
PACOM - Business Development Manager
Securitas Technology UK —Exeter
- Full-time
- Hybrid work
- Business development
- Travel
- Communication skills
Quick apply
Night Manager
ASDA —Newton Abbot
- Weekend availability
- Supervising experience
- In-person
- Retail management
- Annual leave
- Employee assistance programme
Assistant Branch Manager
Travis Perkins —Totnes
- Full-time
- Customer service
- Negotiation
13h
Sales Consultant (PC) - Mercedes-Benz Exeter
City West Country Ltd —Exeter
- Up to £39,990.67 a year
- Weekend availability
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
5d
Duty Manager
Iceland —Exmouth
- £11.60 - £12.71 an hour
- Full-time
- Retail management
- Employee discount
- Referral programme
Graduate Management Trainee - Torquay
Enterprise Mobility —Torquay
- Full-time
- Sales
- Customer service
- Bachelor's degree

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Account Manager

Swanky -
Exeter

Quick apply

Job details

Full-time

Benefits

Company events
Employee assistance programme
Flexible schedule

Qualifications

Jira
Organisational skills
Project management software
Agile
Communication skills
Time management

Full job description

About the Role

As an Account Manager at Swanky, you’ll play an important role in supporting the long-term success and growth of our retained ecommerce clients. Working with a range of ambitious retail and ecommerce brands, you’ll act as a key day-to-day partner to clients while helping coordinate activity across internal teams to ensure work remains organised, aligned, and moving forward effectively.

This is a collaborative, fast-paced role suited to someone who enjoys building strong relationships, thrives in a team environment, and is confident managing multiple priorities at once. You’ll work closely with developers, designers, strategists, and specialists across a variety of ongoing client initiatives, helping maintain clear communication, delivery visibility, and strong operational organisation across accounts.

Alongside supporting day-to-day account delivery, you’ll contribute to roadmap planning, ongoing optimisation, and wider growth conversations, helping clients continue to evolve and improve their ecommerce experience over time. We’re looking for someone who is proactive, organised, commercially aware, and comfortable taking ownership of their accounts while knowing when to collaborate, challenge, or escalate appropriately.

Cultural fit is hugely important to us at Swanky. We’re looking for someone who is approachable, adaptable, solutions-focused, and genuinely enjoys working closely with both clients and colleagues. The ideal candidate will bring a positive attitude, strong communication skills, and a willingness to learn and grow within a supportive, ambitious, and evolving agency environment.

Key Responsibilities

Client Relationships & Account Growth

Build strong, trusted relationships with clients, becoming a reliable day-to-day partner across ongoing retainers and growth plans.
Develop a strong understanding of each client’s business, priorities, and commercial goals to support long-term success.
Support strategic account planning, helping clients prioritise initiatives that drive growth and improve performance.
Lead clear, confident communication across meetings, project management platforms, and written updates.
Help identify opportunities to add value across accounts through proactive recommendations and ongoing collaboration.

Account Coordination & Delivery

Coordinate ongoing account activity across multiple retained clients, ensuring priorities, timelines, and deliverables remain organised and on track.
Use project management software to manage workflows, maintain visibility across accounts, and support efficient collaboration between teams.
Work closely with developers, designers, strategists, and specialist teams to ensure work progresses smoothly and aligns with wider account goals.
Proactively identify risks, blockers, or gaps in delivery and work collaboratively to resolve them effectively.
Support roadmap planning and ensure priorities remain aligned with client objectives and business needs.

Teamwork & Operational Excellence

Foster strong cross-functional collaboration, helping teams stay aligned, informed, and focused on shared outcomes.
Contribute to the continuous improvement of internal processes, workflows, and ways of working across account delivery.
Support a positive, collaborative team culture built on communication, accountability, and mutual respect.
Balance multiple priorities with confidence, adaptability, and a calm, solutions-focused approach.

Industry Awareness & Strategic Thinking

Stay informed on Shopify updates, ecommerce trends, and emerging digital best practices.
Bring proactive ideas and insights into client conversations and internal discussions.
Support strategic thinking across accounts by helping identify opportunities for optimisation, innovation, and long-term growth.

Required Skills & Experience

Strong organisational and time management skills, with the ability to manage multiple clients, priorities, and deadlines simultaneously
Excellent written and verbal communication skills, with confidence leading client conversations and translating technical or strategic information clearly
Experience coordinating cross-functional teams
Comfortable using/willing to learn project management tools and structured workflows (e.g. Wrike, Asana, ClickUp, Monday, Jira)
Proactive problem-solving mindset, with the ability to identify risks and keep momentum moving
Strong attention to detail and ability to maintain high standards across delivery and communication
Confident working in a fast-paced, changing environment with multiple moving parts

Desirable Skills & Experience

Experience working within ecommerce, retail, or digital agency environments
Familiarity with Shopify or other ecommerce platforms
Exposure to CRO, UX, SEO, paid media, CRM, retention, or wider digital growth disciplines
Understanding of agile delivery methodologies or sprint-based working
Experience working with enterprise or multi-stakeholder clients
Interest in ecommerce trends, emerging technologies, and digital customer experience

What We Offer

Competitive salary DOE
30 days holiday per year inclusive of bank holidays, plus 1 additional day per full year served, capped at 5
Flexible working hours during the day
Beautiful Exeter-based offices for those based in the South-West of the UK (but this can be a fully remote role for the right candidate)
Employee Assistance Programme with 24/7 access to services
Free unlimited tea, hot chocolate, coffee and healthy snack bar (in the office)
MacBook Pro (or your preferred choice of tech)
The opportunity to work with ambitious, fast-growing brands on exciting and evolving ecommerce strategies
Opportunities for career development within a highly collaborative and growing agency
Regular company socials and events
Opportunity for occasional travel to client meetings and conferences

No Recruiters

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Refine Your Search

customer success manager jobs in topsham, dev

Account Manager

Business Development Manager

General Sales Manager

Closing Specialist

Store Manager

Commercial Account Handler

Counter Manager - Exeter

Online Manager

Assistant Manager - 40 hours

Sales - Supervisor

TPS Sales Manager

Assistant Store Manager - Exeter - 40 Hours Per Week

Sales Assistant - 8 Hours

Assistant Manager - Exeter

PACOM - Business Development Manager

Night Manager

Assistant Branch Manager

Sales Consultant (PC) - Mercedes-Benz Exeter

Duty Manager

Graduate Management Trainee - Torquay

I want to receive the latest job alerts for customer success manager in topsham, dev

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