Technology management occupations Work, Jobs in Chichester, Wsx (with Salaries)

Service Desk Manager
Civic Recruitment Limited —Chichester
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Continuous improvement
Quick apply
1d
Head of IT
Azzurro Associates Ltd —Fareham
- Full-time
- Hybrid work
- Communication skills
- Free parking
- Life insurance
Quick apply
New Product & Partnerships Manager
Bluecrest Wellness —Chichester
- Up to £40,000 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Quick apply
5d
Ground Segment Systems Engineer – Product Manager
Lockheed Martin Corporation —Havant
- £93,000 - £117,000 a year
- Full-time
- University
- Product management
- Employee assistance programme
- Employee discount
Product Owner
IWT PHU Single Corporate Service —Portsmouth
- £49,387 - £56,515 a year
- Hybrid work
- Hospital
- Travel
- Agile
Quick apply
6d
Integrated Programme Planning Lead - LMUK Space Programmes
Lockheed Martin Corporation —Havant
- £85,000 - £106,000 a year
- Full-time
- University
- Presentation skills
- Bachelor's degree
- Employee assistance programme
- Employee discount
SAP Engagement Director
Capgemini —Worthing
- Hybrid work
- Business development
- Agile
- Leadership
Senior Project Manager
Parker Hannifin Corporation —Fareham
- Full-time
- Master's degree
- No degree
- Business
- Free parking
- Employee assistance programme
2d
Senior Sensors Product Manager
Cytiva —Chichester
- Full-time
- English
- Presentation skills
- Bachelor's degree
Graduate Product and Operations Co-Ordinator (AI Healthcare Technology)
Rudgwick Medical Centre —Horsham
- £25,420 - £30,000 a year
- Part-time
- Organisational skills
- In-person
- AI
- Free parking
Quick apply
12d
Service Operations Manager
SSE —Portsmouth
- £59,800 - £89,800 a year
- Full-time
- Employee discount
12d
IT Project Manager
Saab —Fareham
- Organisational skills
- IT
- Communication skills
12d
Applied AI & Productivity Lead
Cytiva —Chichester
- Full-time
- Computer Science
- PMP
- Salesforce
Project Manager (BMC/ITSM)
ANS Digital Transformation —Fareham
- £48,000 - £55,000 a year
- Full-time
- Hybrid work
Quick apply
Project Manager
QinetiQ —Portsmouth
- £50,400 - £56,000 a year
- Full-time
- PMP
- Business development
- Employee discount
Maritime Technical Director
Digi2al Ltd —Portsmouth
- £120,000 a year
- Full-time
- Hybrid work
- Machine learning
- AI
- Leadership
Quick apply
Programme Manager
Subsea Craft —Portsmouth
- Up to £85,000 a year
- Full-time
- Communication skills
- Annual leave
Quick apply
Project Manager - Automation
Bilfinger SE —Fareham
- Hybrid work
- Engineering
- Business development
- Team management
Director of IT PMO (m/f/d)
Kelvion Holding GmbH —Fareham
- Hybrid work
- Engineering
- English
- Master's degree
Quick apply
Product Manager
Digi2al Ltd —Portsmouth
- £531 a day
- Hybrid work
Quick apply

I want to receive the latest job alerts for technology management occupations in chichester, wsx

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technology management occupations jobs near chichester, wsx

Service Desk Manager

Civic Recruitment Limited
Chichester

Quick apply

Job details

Full-time | Fixed term contract
1 day ago

Qualifications

Resource allocation planning
Stakeholder collaboration
Customer service
IT team management
Stakeholder liaison
Incident queue management
IT service management
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
ServiceNow
Major incident coordination
Management reporting
Information technology team management
Leadership
Team motivation leadership
Communication skills
Operations leadership experience
Help desk
Analytics
Rota coordination

Full job description

7 Month Contract With A local Authority

Job Purpose

The Service Desk Manager is responsible for leading the day-to-day operation of the Technology Services Service Desk, ensuring the delivery of high-quality IT support across Level 1, Level 2, and Level 3 support teams. The role is accountable for driving service excellence, enhancing the customer experience, managing operational performance, and ensuring effective incident and service request management. Working collaboratively with technical teams, third-party suppliers, and key stakeholders, the Service Desk Manager will promote continual service improvement and support the delivery of reliable, customer-focused IT services.

Key Responsibilities

Lead and manage the day-to-day operation of the Technology Services Service Desk across L1, L2, and L3 support teams.
Ensure the delivery of high-quality, customer-focused IT support services in line with agreed service levels.
Manage service performance, monitoring key performance indicators (KPIs) and implementing improvements where required.
Oversee workforce planning, resource allocation, shift rotas, and team capacity to ensure effective service coverage.
Lead incident management and service request processes, ensuring timely resolution and escalation where appropriate.
Maintain and promote an effective knowledge management framework to support service efficiency and first-time resolution.
Work collaboratively with technical teams, resolver groups, and third-party suppliers to deliver seamless IT services.
Support the coordination and management of major incidents, ensuring effective communication and resolution.
Produce operational reports and performance metrics to support governance, decision-making, and continual service improvement.
Drive best practice and continuous improvement initiatives within an ITIL-based service management environment.
Lead, coach, and develop Service Desk staff to promote high performance and excellent customer service.

Requirements

Significant experience managing Service Desk, IT Operations, or Technical Support teams within a customer-facing environment.
Strong leadership and people management skills with the ability to motivate and develop high-performing teams.
Proven experience managing service performance, workforce planning, incident management, service requests, and knowledge management.
Good understanding of ITIL principles and experience working within an ITIL-based service management environment.
Experience using IT Service Management (ITSM) platforms such as Halo, ServiceNow, Ivanti, or equivalent.
Strong analytical, organisational, and problem-solving skills.
Excellent communication and stakeholder management skills, with the ability to build effective working relationships.
Ability to prioritise workloads and manage multiple operational demands in a fast-paced environment.

Additional Information

Hours per week: Full-time
Location: Chichester (Power Place). Hybrid working available following initial training period, with office attendance required five days per week during onboarding.
Bi-Weekly Payments

Quick apply

Refine Your Search

technology management occupations jobs in chichester, wsx

Service Desk Manager

Head of IT

New Product & Partnerships Manager

Ground Segment Systems Engineer – Product Manager

Product Owner

Integrated Programme Planning Lead - LMUK Space Programmes

SAP Engagement Director

Senior Project Manager

Senior Sensors Product Manager

Graduate Product and Operations Co-Ordinator (AI Healthcare Technology)

Service Operations Manager

IT Project Manager

Applied AI & Productivity Lead

Project Manager (BMC/ITSM)

Project Manager

Maritime Technical Director

Programme Manager

Project Manager - Automation

Director of IT PMO (m/f/d)

Product Manager

I want to receive the latest job alerts for technology management occupations in chichester, wsx

Explore jobs in more locations

7 Month Contract With A local Authority

Key Responsibilities

Requirements

Additional Information

Jobseeker tools

Employer Tools

Browse

Stay Connected