JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
General Manager
Reporting into: Client Lead FM
Direct Reports: 2
Division: Property Management
What this job involves:
The General Manager is the primary responsible person for delivering all operations and customer-related services to the building and its occupants, ensuring that facilities services accord with best practice standards as defined by JLL and the building owners.
As JLL's and the building owners' ambassador, the General Manager will maintain and promote the property's position in the locality as best in class for occupiers to work in, working closely with senior representatives of building tenants, building owners' representatives, and the broader JLL Property & Asset Management Team.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. The General Manager will play a critical role within our growing property management team, working proactively and using initiative in a highly competitive, fast-paced and dynamic work environment.
Team Structure
The General Manager has line management responsibilities for the on-site Facilities Management team. Reporting to the JLL Client Lead FM, the General Manager will be the representative for specified key client/occupier issues and will work alongside several client-focused teams including Property Managers and Client Accountants. The GM will typically manage approximately 2 direct reports, with specific roles to be determined based on property requirements.
What your day to day would look like:
Client Service
Understand the client's objectives and instructions, ensuring alignment of all operational activities with client expectations
Assist in client reporting concerning all on-site operational issues and act as the primary point of contact for client communications
Act as lead for the client in all matters relating to property operations to establish and enhance brand image
Maintain and promote the property's service delivery and position it in the locality as best in class for occupiers to work in
Customer Experience
Establish and manage a property strategy providing high standards of customer service that enhances customer experience and develops a property partnership community
Regularly meet with occupier representatives to fully understand their wants and needs, and manage on-site service partners to ensure optimal customer satisfaction
Liaise with the client to undertake periodic customer feedback sessions and respond to achieve positive outcomes
Operations & Supplier Management
Lead, develop and inspire the on-site FM team to deliver high standards of service and ensure KPIs are met across all areas of on-site operations
Deliver all landlord operations including planned preventative maintenance, reactive maintenance, and statutory compliance
Manage and coordinate all on-site contractor activities, ensuring compliance with building standards, health and safety requirements, and service level agreements
Build effective working relationships with key suppliers, coordinating with specialist teams to maintain building systems and infrastructure
Team Leadership & Development
Provide visible leadership to the on-site team, fostering a collaborative, high-performance culture
Conduct regular team meetings, performance reviews, and development planning; recruit, train, and develop team members to build capability
Promote health, safety, and wellbeing across the team and building community
Financial Management
Support budget preparation and forecasting, monitor expenditure against budget and implement cost control measures
Identify opportunities for operational efficiencies and value enhancement, and support client financial reporting requirements
Risk & Compliance Management
Ensure full compliance with all statutory obligations, health and safety legislation, and building regulations
Conduct regular inspections and audits to identify and mitigate risks, and manage incident reporting and investigation
Ensure all required certifications, permits, and documentation are current and accessible
Skills, Experience & Qualifications
Proven commercial management experience in property or facilities management roles, with a strong understanding of building operations, maintenance, and compliance
A proven track record in managing and motivating on-site operational teams and managing service charge budgets
A track record of implementing successful customer-oriented activities with a commitment to delivering exceptional service
Excellent stakeholder management skills, with the ability to build effective relationships with clients, occupiers, contractors, and internal teams
Inspiring leadership qualities with experience in team development, driving continuous improvement, and supporting change
Strong commercial and financial acumen, with an understanding of budget control, service charge management, and value creation
A proactive approach to problem-solving, with strong organizational skills to prioritize demands and deliver results under pressure
Health and safety qualifications (e.g., NEBOSH, IOSH) are highly desirable
Membership of relevant professional bodies (e.g., RICS, IWFM) or a relevant degree is advantageous
#LI-JA1
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
