It applications support analyst Work, Jobs in Telford (with Salaries)

Service Desk Analyst
Rubix —Sandwell
- Full-time
- Azure
- Microsoft Outlook
- Customer service
8d
Asset Manager
West Brom —West Bromwich
- £60,000 a year
- Full-time
- Hybrid work
- Oracle
- Presentation skills
- Contracts
- Employee discount
IT Production Support Analyst
Corpay —Walsall
- Full-time
- Computer Science
- SQL
- Analysis skills
- Annual leave
- Life insurance
Analyst
The Wrekin Housing Group Limited —Telford
- £41,437 a year
- Microsoft Excel
- SQL
- Analysis skills
13d
Analyst
Housing Plus Group —Telford
- £41,437 a year
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
13d
IT Support Technician
HomeSite Property & Technology Solutions Ltd —Birmingham
- £28,000 - £34,000 a year
- Full-time
- Hybrid work
- Microsoft Access
- Customer service
- Windows
- Health & wellbeing programme
- Flexitime
Quick apply
6d
Senior Business Insight Analyst
The Wrekin Housing Group Limited —Telford
- £55,890 a year
- Organisational skills
- IT
- Negotiation
13d
Senior Business Insight Analyst
Housing Plus Group —Telford
- £55,890 a year
- Full-time
- Organisational skills
- IT
- Negotiation
13d
Investment Risk Analyst
LGPS Central —Monmore Green
- Full-time
- Hybrid work
- Microsoft Excel
- SQL
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
Energy & Process HVAC Engineer Analyst
Capgemini Sogeti —Telford
- Analysis skills
- HVAC
- Accounting
9d
Energy & Process HVAC Engineer Analyst
Capgemini —Telford
- Analysis skills
- HVAC
- Accounting
9d
HR Business Analyst
Muller Group —Market Drayton
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
- Free parking
- Employee discount
1d
Head of Security Operations
OSB Group —Wolverhampton
- £120,000 - £135,000 a year
- Full-time
- Hybrid work
- Management
- Annual leave
Finance Analyst - Partnerships
University of Wolverhampton —Wolverhampton
- £36,636 - £39,906 a year
- Microsoft Excel
- Supervising experience
- University
10d
Data Architect
OSB Group —Wolverhampton
- £85,000 - £95,000 a year
- Full-time
- Hybrid work
- Azure
- Analysis skills
- Travel
- Annual leave
Business Analyst
Network Plus —Walsall
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Contracts
- Agile
Quick apply
13d
Safer Custody Analyst
Ministry of Justice —Market Drayton
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- English
- Annual leave
3d
Head of FP&A and Business Partnering
Grainger and Worrall —Bridgnorth
- Full-time
- Hybrid work
- ERP systems
- Leadership
- Free parking

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Service Desk Analyst

Rubix
Sandwell

Apply Now

Job details

Full-time
8 days ago

Qualifications

Jira
TCP
Azure
Microsoft Outlook
Incident management
Customer service
Software deployment
iOS
Windows
Technical support
DHCP
ITIL
IT support
Mentoring
DNS
ServiceNow
IT
TCP/IP
Root cause analysis
Communication skills
PowerShell
Active Directory
VPN

Full job description

Service Desk Analyst

Want to be part of a team that keeps UK industry moving while developing your IT career?

We're looking for a proactive and customer focused Service Desk Analyst to join our IT team. This is a varied and rewarding role where you'll provide first-class technical support, helping colleagues across the business resolve IT issues quickly while delivering an excellent customer experience.

You'll be the first point of contact for IT support, working closely with users and technical teams to troubleshoot problems, manage service requests and ensure our systems keep our branches, operations and support teams running efficiently.

This is a fantastic opportunity to build your technical skills, work with a supportive team and play a key role in delivering reliable IT services across one of the UK's leading industrial distributors.

Key Responsibilities

Provide first- and second-line support for IT incidents and service requests.
Diagnose and resolve hardware, software, operating system, and network-related issues.
Manage incidents through to resolution using IT Service Management (ITSM) tools.
Escalate complex issues to specialist teams where appropriate.
Monitor ticket queues and ensure timely updates and resolution.
Perform root cause analysis for recurring incidents.
Deliver high-quality customer service to internal and external users.
Support users via phone, email, chat, remote access, and face-to-face interactions.
Provide clear technical guidance and user education.
Manage user expectations and communicate progress effectively.
Support Microsoft Windows environments and Microsoft 365 applications.
Administer user accounts, permissions, and access management.
Support Active Directory, Azure AD/Entra ID, VPNs, and remote access solutions.
Assist with workstation, laptop, mobile device, and peripheral deployments.
Troubleshoot connectivity, printer, and collaboration platform issues.
Contribute to knowledge base articles and technical documentation.
Identify opportunities to improve service delivery and support processes.
Participate in problem management activities.
Support system upgrades, migrations, and IT projects.
Follow IT security policies and best practices.
Support identity and access management processes.
Assist with security incident reporting and investigation.
Ensure compliance with organisational standards and regulatory requirements.

Key Skills

Microsoft Windows 11 administration and support.
Microsoft 365 administration and troubleshooting.
Active Directory and Entra ID (Azure AD).
Exchange Online and Outlook support.
Networking fundamentals (TCP/IP, DNS, DHCP, VPN) (desirable)
Remote support tools and endpoint management.
Mobile device support (iOS and Android).
ITSM platforms such as ServiceNow, Jira Service Management, Freshservice, or ManageEngine.
Basic PowerShell scripting and automation.
Hardware diagnostics and deployment.
Incident Management.
Request Fulfilment.
ITIL framework knowledge.
Excellent communication and interpersonal skills.
Strong customer service orientation.
Analytical problem-solving abilities.
Ability to prioritise workload in a fast-paced environment.
Attention to detail and accuracy.
Team collaboration and stakeholder management.
Ability to explain technical concepts to non-technical users.

Experience Requirements

Experience in a Service Desk, IT Support, or Technical Support role.
Proven experience supporting enterprise environments.
Experience working with Microsoft technologies and cloud-based services.
Demonstrated ability to resolve complex technical issues independently.
Experience mentoring junior analysts is advantageous.
Experience working within ITIL-based support environments.

The Company

Rubix UK has a commitment to doing things differently for our colleagues and customers.

Today, Rubix Group is the clear market leader with a presence in 23 markets and sales of €3.15bn in 2023. Our customers include some of the biggest names in manufacturing, the SMEs that form the backbone of industry and everything in-between.

More than a mover of boxes, we use our specialist knowledge and technical expertise to deliver products and services that keep production lines moving.

Right now, across Europe there are 9,000 of us and counting. We’ve disrupted and we have grown, but we’re not finished yet.

[email protected]

Apply Now

Refine Your Search

it applications support analyst jobs in telford

Service Desk Analyst

Asset Manager

IT Production Support Analyst

Analyst

Analyst

IT Support Technician

Senior Business Insight Analyst

Senior Business Insight Analyst

Investment Risk Analyst

Energy & Process HVAC Engineer Analyst

Energy & Process HVAC Engineer Analyst

HR Business Analyst

Head of Security Operations

Finance Analyst - Partnerships

Data Architect

Business Analyst

Safer Custody Analyst

Head of FP&A and Business Partnering

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