Customer experience analyst Work, Jobs in Cambridge, Cam (with Salaries)

Product Analyst - Anti-Cheating
Jagex —Cambridge
- Full-time
- SQL
- AWS
- Analysis skills
- Annual leave
- Employee assistance programme
Financial Analyst - Letchworth, UK
NORTHLAND CONTROLS LIMITED —Letchworth
- £50,000 - £65,000 a year
- Full-time
- Microsoft Excel
- Oracle
- ERP systems
- Annual leave
- Life insurance
Quick apply
4d
Senior Research Analyst - Energy and Environment Policy
Rand Europe —Cambridge
- £41,000 a year
- Full-time
- Hybrid work
- Sales
- Project management
- Travel
- Free parking
- Work from home
Quick apply
Lead Game Analyst - Old School RuneScape
Jagex —Cambridge
- Full-time
- SQL
- AWS
- Analysis skills
- Annual leave
- Employee assistance programme
Legal Operations Engineer - 5 month FTC
Redgate —Cambridge
- £80,000 - £90,000 a year
- Hybrid work
- Heavy lifting
- Project management
- Contracts
- Annual leave
Technical Cyber Instructor
BPP Holdings —Wyboston
- Overtime
- Hybrid work
- Teaching
- Annual leave
- Employee discount
PTC Windchill PLM Developer
in-tech group Ltd —Stevenage
- Full-time
- Azure
- Computer Science
- DevOps
Quick apply
AI Quality Analyst
Aykua Health —Cambridge
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Laboratory experience
- Analysis skills
- Bachelor's degree
- Employee stock ownership plan
Quick apply
Fulfilment Process Analyst
Aveva —Cambridge
- Full-time
- Hybrid work
- Salesforce
- In-person
- Annual leave
Product Analyst - Anti-Cheating
Jagex: The RuneScape Company —Cambridge
- Full-time
- Hybrid work
- SQL
- AWS
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
Research Analyst - Research and Innovation Ecosystems
Rand Europe —Cambridge
- From £33,000 a year
- Full-time
- Hybrid work
- English
- No degree
- Free parking
- Sick pay
Quick apply
13d
IT Junior Technical Analyst
Science Group —Cambridge
- Full-time
- Microsoft Powerpoint
- Azure
- Microsoft Outlook
Quick apply
3d
Senior Data & Insights Analyst
Genie Ventures —Cambridge
- £48,670 - £52,727 a year
- Full-time
- Hybrid work
- Data analysis skills
- SQL
- Machine learning
IT Service Desk Analyst
Hexcel Corporation —Duxford
- Full-time
- Customer service
- Windows
- Analysis skills
Data Services Coordinator
GÉANT Recruitment —Cambridge
- Hybrid work
- DevOps
- Organisational skills
- Communication skills
1d
Senior IT Technical Support Analyst - fixed term contract
North Hertfordshire District Council —Letchworth
- £39,522 - £45,553 a year
- Hybrid work
- Customer service
- Flexible schedule
Graduate Data and Automation Analyst
Bensons for Beds —Huntingdon
- £27,851.20 a year
- Full-time
- Hybrid work
- Microsoft Excel
- SQL
- Scripting
- Annual leave
- Employee discount
Lead Game Analyst - Old School RuneScape
Jagex: The RuneScape Company —Cambridge
- Full-time
- Hybrid work
- SQL
- AWS
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
IT Support Analyst Apprentice
The Delta Group —Bishop's Stortford
- Hospitality
- Customer service
- Microsoft Office
Quick apply
Business Analyst (French Speaking)
IQGeo —Cambridge
- Up to £50,000 a year
- Full-time
- Hybrid work
- English
- Organisational skills
- APIs
- Annual leave
Quick apply

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Product Analyst - Anti-Cheating

Jagex -
Cambridge

Apply Now

Job details

Full-time

Benefits

Private dental insurance
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Flexible schedule
Life insurance

Qualifications

Power BI
Tableau
SQL
AWS
Analysis skills
Data science
Communication skills

Full job description

Description

Office location: Cambridge, UK – This position offers flexible working options, including predominantly remote work. However, applicants should be based (or be willing to relocate) within a comfortable commuting distance of our office to attend onsite as required.

Are you a data-driven problem solver who is keen on protecting fair play and improving the player experience in MMO games?

As a Product Analyst focused on anti-cheating at Jagex, you’ll play a vital role in safeguarding the integrity of our games by helping us understand and combat cheating, botting, and gold farming. Working as part of our Anti-Cheat team, you’ll use data to uncover player behaviours, identify emerging threats, and develop insights that help shape detection systems and preventative measures.

This is an exciting opportunity to combine analytical expertise with game knowledge, working alongside Product, Data Science, Game Analytics, and Engineering teams to protect millions of players and ensure our game worlds remain healthy, balanced, and fair.

What you'll be doing:

Support the day-to-day operation of the Anti-Cheat team, helping ensure key KPIs, SLAs, and player sentiment remain on track.
Analyse large datasets to identify suspicious behaviours, botting activity, and gold farming trends.
Work closely with Game Analytics, Data Science, and Product teams to develop effective anti-cheat strategies and deterrents.
Translate complex datasets into clear insights and practical recommendations that improve game integrity.
Support the development and enhancement of game telemetry by partnering with Engineering and Design teams.
Collaborate with central Data teams to define reporting requirements and improve data products.
Build a deep understanding of game systems, player behaviours, and telemetry to improve the effectiveness of anti-cheat initiatives.
Communicate findings clearly to technical and non-technical stakeholders, helping drive informed decision-making across the business.

What we're looking for:

Experience querying and analysing data using SQL, with a strong understanding of data cleansing techniques.
A demonstrable understanding of video game player behaviours, particularly in MMORPGs and preferably in Old School RuneScape and/or RuneScape.
Familiarity with modern data platforms and architectures such as AWS, Snowflake, and OLAP technologies.
Experience creating reports and visualisations using tools such as Tableau, Power BI, or similar.
Strong analytical skills with the ability to identify patterns, trends, and anomalies within large datasets.
Excellent communication skills with the ability to present technical findings in a clear, accessible way.
A proactive approach to problem-solving and a passion for using data to improve player experiences.

What we offer:

When you join Jagex you can look forward to a generous Perks & Benefits package including:

Private Healthcare, including Dental Plan.
Minimum 6% Pension contributions.
Employee Assistance Programme & onsite Counselling.
Life Insurance.
Discretionary annual performance bonus.
Enhanced family leave policies from day 1.
Flexible working hours.
25 days annual leave + Bank holidays & the option to buy/sell holidays + so much more!

Inclusion & Accessibility Statement

We are committed to providing equal opportunities and creating an environment where everyone can thrive. We welcome applications from all backgrounds, and we recruit, develop, and promote based on merit and ability.

If you require any reasonable adjustments to support you during the recruitment process, please let us know when you’re invited to interview.

Right to Work Statement

This role is only open to applicants who have the permanent right to work in the UK. We are unable to provide or take over visa sponsorship for this position, either now or in the future. Applicants must therefore be able to demonstrate their ongoing eligibility to work in the UK without the need for employer sponsorship.

About Jagex:

We are Jagex: The RuneScape Company- home to one of gaming’s most enduring success stories. We create deep, community-powered games with worlds that evolve, inspire, and endure. Our flagship MMORPG franchise, RuneScape has welcomed over 300 million player accounts, inspiring generations of players across PC and mobile for 25 years.

As we begin our 26th year, we are accelerating our strategy to expand RuneScape into a broader ecosystem of forever games and connected experiences, grounded in a renewed commitment to integrity and fair play. This includes the reduction of monetisation mechanics, as well as the launch of RuneScape: DragonWilds into Steam Early Access in 2025 representing a major step in building a multi-genre future for the RuneScape universe. We remain focused on building enduring worlds, empowering player-led innovation, and laying the foundations for the boldest era in RuneScape’s history. For more information, visit www.jagex.com.

Headquartered in Cambridge, United Kingdom, We are home to passionate creators, storytellers, engineers, and even a few dreamers, all united by a single mission- to shape the future of online worlds and empower players to make them their own. We’re looking for people to join us who share our ambitions & values - We foster an inclusive workplace built on trust, autonomy, and a shared passion for creating experiences which inspire our communities. Our values guide everything we do: We Embrace Fellowship by collaborating and sharing openly. We Hone our Craft by always learning and improving; We Honour our Vows by being honest and transparent; We are our Customers’ Heroes by striving to understand our team & player needs, and We Seize The Day by making the most of every opportunity.

Join us. The next era of RuneScape - and the next chapter of Jagex: The RuneScape Company - starts now.

If you require any reasonable adjustments to support you during the recruitment process, please let us know when you’re invited to interview.

Apply Now

Refine Your Search

customer experience analyst jobs in cambridge, cam

Product Analyst - Anti-Cheating

Financial Analyst - Letchworth, UK

Senior Research Analyst - Energy and Environment Policy

Lead Game Analyst - Old School RuneScape

Legal Operations Engineer - 5 month FTC

Technical Cyber Instructor

PTC Windchill PLM Developer

AI Quality Analyst

Fulfilment Process Analyst

Product Analyst - Anti-Cheating

Research Analyst - Research and Innovation Ecosystems

IT Junior Technical Analyst

Senior Data & Insights Analyst

IT Service Desk Analyst

Data Services Coordinator

Senior IT Technical Support Analyst - fixed term contract

Graduate Data and Automation Analyst

Lead Game Analyst - Old School RuneScape

IT Support Analyst Apprentice

Business Analyst (French Speaking)

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