Associate director Work, Jobs in Warsash, Ham (with Salaries)

Knowledge Base Manager
University of Southampton —Southampton
- £36,636 - £44,746 a year
- Full-time
- Hybrid work
- Analysis skills
- Driving
- Communication skills
4d
Phonics & Literacy Teacher
The Thinking Schools Academy Trust —Portsmouth
- £33,280 - £52,000 a year
- Communication skills
- School
- Employee assistance programme
- Referral programme
Financial Planning Administrator - 12-month FTC
Attivo Group —Fareham
- Hybrid work
- Microsoft Word
- CRM software
- Microsoft Excel
Quick apply
Associate Project Surveyor
AECOM —Southampton
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- Travel
Associate / Senior Associate - Land Development
Thrings —Romsey
- Hybrid work
- Banking
- Life insurance
Senior Quantity Surveyor
Fulkers Bailey Russell —Southampton
- Full-time
- Hybrid work
- Leadership
- Employee assistance programme
Quick apply
12d
Senior Construction Lawyer
Lester Aldridge —Southampton
- Construction experience
6d
Corporate Tax Senior Associate / Assistant Manager
BDO —Southampton
- Full-time
- Leadership
- Tax experience
Senior DevOps Engineer
AVASK —Southampton
- £70,000 - £90,000 a year
- Hybrid work
- Azure
- DevOps
- Computer networking
- Annual leave
Quick apply
14h
Associate Dentist/ Foundation Dentist +1
Colosseum Dental UK —Chichester
- Part-time
Quick apply
Programme Director
Raytheon —Fareham
- Full-time
- Hybrid work
- Continuous improvement
- Driving
- Leadership
- Sick pay
Utilities and Contract Integration Manager
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Lymington
- £39,959 - £48,117 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
7d
Head of Global Campaigns
University of Southampton —Southampton
- £46,049 - £58,225 a year
- Full-time
- University
- Communication skills
Talent Acquisition Coordinator
Paul Basham Associates —Fareham
- Full-time
- Sales
- Bachelor's degree
- Travel
- Annual leave
- Work from home
Quick apply

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Phonics & Literacy Teacher
The Thinking Schools Academy Trust —Portsmouth
A qualified teacher with QTS. TSAT Benefits Portal: A one-stop shop benefits hub that gives you access to a range of exclusive benefits including cashback from…
£33,280 - £52,000 a year

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Knowledge Base Manager

University of Southampton -
Southampton

Apply Now

Job details

Full-time
£36,636 - £44,746 a year
4 days ago

Qualifications

Power BI
Business processes
Taxonomy
Analysis skills
Driving
Usability
ServiceNow
Communication skills
Information architecture

Full job description

Job Details

Section

VC Office

Location:

Highfield Campus

Salary

£36,636 to £44,746 per annum

Full Time Fixed Term until 31/12/2027

Closing Date:

Thursday 30 July 2026

Interview Date

To be confirmed

Reference

3443126PK-R

We are seeking applicants for a new role of 'Knowledge Base Manager – Staff Hub' to lead the establishment of a university-wide knowledge management capability.

This pivotal role sits within the Staff Hub workstream of the Professional Services Development Programme, and is offered on a secondment basis until 31st December 2027, with responsibility for designing and embedding a single, trusted source of knowledge using the ServiceNow Next Generation platform.

What you'll be doing:

You will play a key role in transforming how knowledge is created, governed, and used across the University, improving self-service, enhancing user experience, and supporting a scalable, data-driven and AI-enabled service, you will develop and implement a modern, user‑focused knowledge management approach across the University. This will include defining a clear framework, standards, and lifecycle processes for knowledge, as well as building a Knowledge Community of Practice to embed consistent ways of working. You will design and deliver an AI‑enabled Knowledge Base in ServiceNow, shaping its structure, taxonomy, ownership, and governance to ensure it supports self‑service, automation, and ongoing improvement. You will also carry out a comprehensive audit of existing knowledge across platforms, identifying duplication, gaps, and outdated information, and prioritising content for migration into a single, trusted source.

Alongside this, you will work closely with stakeholders across the institution to develop clear, accessible, and user‑centred content, facilitating workshops and supporting teams to adopt agreed standards and processes. You will establish robust governance and quality assurance arrangements, using data, insight, and user feedback to continuously improve the effectiveness and maturity of the knowledge base. A key part of the role will be promoting a culture of knowledge sharing and continuous learning, ensuring knowledge is actively managed, maintained, and aligned with organisational priorities.

What we're looking for:

Essential experience and skills:

Proven ability to create clear, user-focused content that simplifies complex information
Experience in knowledge management, content design, or information architecture
Strong analytical skills and ability to use data to drive improvements
Experience producing structured documentation (processes, procedures, workflows)
Excellent communication skills across technical and non-technical audiences
Ability to build strong stakeholder relationships and influence change
Understanding of accessibility and usability standards

Desirable:

Experience with ServiceNow, knowledge bases, or service portals
Background in higher education or large, complex organisations
Familiarity with analytics tools (e.g. Power BI)
Experience in process improvement or project delivery

Additional information

Secondment to Staff Hub workstream of Professional Services Development Programme
Hybrid working with flexibility required around exact days / locations including all University campuses and buildings
The role may require handling sensitive information with confidentiality

Interested?

If you are passionate about improving user experience, creating accessible content, and driving organisational change through knowledge and data, we would love to hear from you. If you would like to discuss this role in more detail please contact Helen White, Associate Director Staff Hubs via Teams.

As a university we aim to create an environment where everyone can thrive and are proactive in fostering a culture of inclusion, respect and equality of opportunity. We believe that we can only truly meet our objectives if we are reflective of society, so we are passionate about creating a working environment in which you are free to bring your whole self to work. With a generous holiday allowance as well as additional university closure days we are committed to supporting our staff and students and open to a flexible working approach. Apply by 11.59 pm UK time on the closing date. For assistance contact Recruitment on +44(0)2380 592750 or [email protected] quoting the job number. #divSocialMedia { padding:10px 0; overflow:hidden; } #divSocialMedia span { margin-right:5px; } #divSocialMedia div { display:inline-block; margin:10px 5px; } #divSocialMedia a { font-size:1.5rem; font-family:sans-serif; border:1px solid #888; border-radius:50%; padding:8px; } #divSocialMedia i { font-size:1.5rem; } #divSocialMedia a:focus { outline-offset:2px; }

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Refine Your Search

associate director jobs in warsash, ham

Knowledge Base Manager

Phonics & Literacy Teacher

Financial Planning Administrator - 12-month FTC

Associate Project Surveyor

Associate / Senior Associate - Land Development

Senior Quantity Surveyor

Senior Construction Lawyer

Corporate Tax Senior Associate / Assistant Manager

Senior DevOps Engineer

Associate Dentist/ Foundation Dentist +1

Programme Director

Utilities and Contract Integration Manager

Head of Global Campaigns

Talent Acquisition Coordinator

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