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Customer Support Engineer

Sulzer -
Aberdeen

Apply Now

Job details

Full-time

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Engineering
Organisational skills
Communication skills

Full job description

Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.

About the role

At Sulzer Ellon, you'll be part of one of our flagship UK service centres and a recognised centre of excellence for rotating equipment services. With more than 100 skilled professionals on site, we deliver world-class repair, maintenance and upgrade solutions for critical equipment across the energy, power generation and industrial sectors.

Specialising in pumps, turbines, compressors and other rotating machinery, our team works alongside some of the world's leading operators to maximise reliability, improve performance and extend equipment life. Whether supporting major turnaround projects, complex overhauls or innovative upgrade programmes, you'll play a key role in delivering engineering solutions that keep critical industries running safely and efficiently.

Your main responsibilities:

As a Customer Support Engineer, you’ll be the vital link between our clients and our operations team.
You’ll manage projects from order to delivery, ensuring timelines, quality, and commercial targets are met.
Own client relationships – keep them informed, anticipate needs, and deliver exceptional service.
Coordinate complex projects – liaise with technical, quality, and production teams to keep everything on track.
Drive continuous improvement – embrace lean principles and help us stay ahead in safety, quality, and efficiency.

What We’re Looking For:

Strong technical knowledge of rotating machinery and systems.
Excellent communication and organisational skills.
Commercial awareness and experience in a similar role.
Ideally, an HNC or equivalent in engineering.

What we offer you

A competitive basic salary
Company-wide bonus scheme
33 days annual leave.
Defined pension contributions.
Access to Medicash helping you cover everyday health costs like dental optical and physiotherapy plus a range of wellbeing perks.
Confidential support via Employee Assistance Programmes.
Access to discounts on shopping entertainment lifestyle plus opportunity to apply for Costco membership.
Discounted personal car leasing for you your family and friends.
Long Service Awards celebrating your commitment.
Continuous learning opportunities through Sulzer Learning Pathways.
As a Silver Award holder of the MoD Defence Employer Recognition Scheme, we welcome and support veterans, reservists and Cadet Adult Volunteers with policies for training, camps and deployment, plus a growing internal military network.

Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.

We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.

Apply Now

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