Customer liaison Work, Jobs in Edinburgh, Sct (with Salaries)

Resident Liaison Officer
Harmony Fire —Edinburgh
- Full-time
- Microsoft Word
- Writing skills
- Organisational skills
Quick apply
12d
Receptionist
Aramark —Edinburgh
- £28,000 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
- Free parking
- Gym membership
2d
Workplace Governance Relationship and Delivery Manager
Standard Life —Edinburgh
- From £45,000 a year
- Hybrid work
- Project management
- Travel
- Annual leave
3d
Senior Administration Assistant
Heriot Watt University —Edinburgh
- £26,707 - £31,236 a year
- Full-time
- Microsoft Excel
- Marketing
- Customer service
- Annual leave
- Flexible schedule
10d
Cloud Intelligence Business Development Manager - EMEA, AWS Cloud Intelligence
AWS EMEA SARL (UK Branch) —Edinburgh
- Full-time
- Sales
- Business development
- Bachelor's degree
Business Operations Manager
CGEN Engineering Ltd —Edinburgh
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- CRM software
- Bachelor's degree
- No degree
Quick apply
9d
Warehouse Supervisor | Newbridge | SGN
GXO Logistics —Newbridge
- Up to £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Supervising experience
- Annual leave
- Employee assistance programme
9d
Sales and Closing Manager
Urban Life Manchester Ltd —Bathgate
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Quality control
- Communication skills
Quick apply
4d
Housekeeping Supervisor
The Bruntsfield Hotel —Edinburgh
- £13.31 an hour
- Full-time
- Computer literacy
- English
- Hotel
- Employee discount
Financial Reporting Accountant
Nucleus Financial Group —Edinburgh
- Analysis skills
- Organisational skills
- Communication skills
- Annual leave
Store Manager
PPG —Edinburgh
- Overtime
- Supervising experience
- Recruiting
- Training & development
- Annual leave
- Employee discount
Quick apply
Highways Supervisor
Amey Ltd —Kinross
- Weekend availability
- Maintenance
- Team management
- Recruiting
- Annual leave
Quick apply
1d
Advanced NDT Technician
Glacier Energy —Inverkeithing
- Full-time
- Analysis skills
- Travel
Quick apply
5d
Senior Mechanical Engineer, Water Projects
AECOM —Edinburgh
- Full-time
- Hybrid work
- Engineering
Associate Director - Mechanical
AECOM —Edinburgh
- Full-time
- Hybrid work
- Engineering
- Mentoring
- Training & development
Principal Mechanical Engineer
AECOM —Edinburgh
- Full-time
- Hybrid work
- Engineering
Mechanical Engineer
AECOM —Edinburgh
- Full-time
- Hybrid work
- Engineering
Mechanical Engineer
Exergy3 —Edinburgh
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Bachelor's degree
- Annual leave
Quick apply
4d
Senior Wastewater Modeller
AECOM —Edinburgh
- Full-time
- Hybrid work
- Engineering
- Business development
- No degree
Electrical Engineer, Water Projects
AECOM —Edinburgh
- Full-time
- Hybrid work
- Engineering
- Electrical Engineering

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customer liaison jobs near edinburgh, sct

Resident Liaison Officer

Harmony Fire -
Edinburgh

Quick apply

Job details

Permanent | Full-time
12 days ago

Benefits

Cycle to work scheme
Unlimited paid holidays
Company pension
Company events

Qualifications

Microsoft Word
Driving Licence
Client engagement
Stakeholder liaison
Writing skills
Microsoft Office Suite
Complaint handling
Tenant engagement
Client services
Organisational skills
Communication skills

Full job description

Description

Harmony is on a mission to be the best life safety partner to work with and for. Rated an ‘Outstanding Employer’ by Best Companies in 2025, we are only getting bigger and stronger — and we’re looking for A-players to help us get there.

We are passionate about making a difference and obsessed with quality. Our goal is to build a world where every resident can sleep safely at night, knowing their home is 100% safe.

We are looking for a Resident Liaison Officer to be the friendly, professional face of Harmony on site — working directly with residents, clients, and delivery teams to ensure works are communicated clearly, concerns are handled promptly, and every resident feels informed, respected, and safe throughout.

This is a people-first role that sits at the heart of our project delivery. If you are a natural communicator who takes pride in doing right by residents and can hold your own in a fast moving construction environment — read on

Key Responsibilities

Act as the primary point of contact for residents throughout the duration of works — managing expectations, answering queries, and resolving complaints quickly and professionally.
Produce and distribute resident communications including letters, notices, and newsletters, ensuring residents are kept informed at every stage of the project.
Carry out pre-start resident consultations and introductory visits, building trust and rapport before works begin.
Coordinate access arrangements with residents and the site team, ensuring works programmes are not delayed due to access issues.
Record and track all resident contacts, complaints, and feedback accurately, escalating unresolved issues to the Project Manager.
Attend site meetings and resident engagement events, representing Harmony professionally at all times.
Liaise with vulnerable residents, ensuring appropriate additional support and adjustments are in place.
Support the site team with community relations — managing any noise, disruption, or safety concerns raised by residents or the wider community.
Produce regular resident satisfaction reports and contribute to continuous improvement of the resident experience.

Skills, Knowledge & Expertise

• An A-player mindset — high standards, extreme ownership and the drive to do things properly, the first time. • Proven experience in a resident liaison, customer service, or community engagement role — ideally within construction, housing, or a related environment. • Excellent verbal and written communication skills — able to engage confidently with a diverse range of residents. • Calm, empathetic, and professional under pressure — able to de-escalate difficult situations and find constructive solutions. • Strong organisational skills — able to manage a high volume of contacts, complaints, and access arrangements simultaneously. • Proficient in Microsoft 365 — particularly Outlook, Word, and Excel. • Comfortable working on active construction sites and adhering to H&S requirements. • Edinburgh-based and available full time. • Full UK driving licence.

Job Benefits

This is a chance to be the human face of one of the UK’s fastest-growing fire safety specialists — working directly with residents across Edinburgh and playing a vital role in ensuring every project leaves communities safer and better informed. At Harmony, we ask a lot — and we give a lot back. The hours are real, the standards are high and the work is demanding, but for those who show up, deliver and go the extra mile, the rewards follow. A-players here enjoy a competitive salary, a company vehicle, a Personal Development Plan with ongoing training and mentoring, unlimited holiday, a bonus scheme paying up to 50% of annual salary, enhanced maternity and paternity, lunch, snacks and refreshments on us every day at the office (fresh fruit and Takeaway Friday included), a team social budget, cycle to work, an auto-enrolment pension, two major company events a year and our Reward and Recognition scheme — including European mini-breaks for those who go above and beyond. It is a collaborative, high-energy environment focused on doing things the right way — and none of it is a perk for showing up; it’s what we share with the people pulling the business forward.

Harmony Fire is an equal opportunity employer. We consider all applicants for employment regardless of age, disability, sexual orientation, gender identity, family or parental status, race, colour, nationality, ethnic or national origin, religion or belief. We want everyone who works with us to feel valued and to make a difference.

About Harmony Fire

Harmony is a purpose-driven safety consultancy with in-house construction capabilities, specialising in the housing & NHS sectors.

We partner with over 80% of the UK’s Housing Associations and Local Authorities, delivering pragmatic, proportionate fire safety solutions that protect lives and withstand scrutiny.

Quick apply

Refine Your Search

customer liaison jobs in edinburgh, sct

Resident Liaison Officer

Receptionist

Workplace Governance Relationship and Delivery Manager

Senior Administration Assistant

Cloud Intelligence Business Development Manager - EMEA, AWS Cloud Intelligence

Business Operations Manager

Warehouse Supervisor | Newbridge | SGN

Sales and Closing Manager

Housekeeping Supervisor

Financial Reporting Accountant

Store Manager

Highways Supervisor

Advanced NDT Technician

Senior Mechanical Engineer, Water Projects

Associate Director - Mechanical

Principal Mechanical Engineer

Mechanical Engineer

Mechanical Engineer

Senior Wastewater Modeller

Electrical Engineer, Water Projects

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