Technical support occupations Work, Jobs in Pontypridd, Rct (with Salaries)

Product Support Associate
Tes Global —Llantrisant
- Full-time
- Annual leave
- Employee assistance programme
Quick apply
8d
Service Desk Engineer
Integer IT & Telecom Services Ltd —Cardiff
- From £24,500 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
Quick apply
IT Support and Systems Assistant
Cerebra —Cardiff
- £24,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- In-person
- Annual leave
- Sick pay
Quick apply
7d
Critical Environment Technical Trainer
Microsoft —Newport
- £42,000 - £71,900 a year
- Full-time
- Azure
- Microsoft Office
- Project management
- Work from home
1st Line NOC Engineer, UK
Indigo Telecom Group —Magor
- Monday to Friday
- Analysis skills
- Communication skills
- Time management
Assessment Support Coordinator
Sopra Steria —Newport
- £27,781 - £30,000 a year
- Hybrid work
- Organisational skills
- IT
- Annual leave
1d
Learning Technologist
Cardiff and Vale College —Cardiff
- £28,793 - £30,498 a year
- Part-time
- Communication skills
- Annual leave
6d
Service Desk Technician
Exponential-e —Bridgend
- Azure
- Windows
- Computer networking
- Referral programme
Quick apply
6d
Customer Enablement Specialist
LexisNexis Risk Solutions —Cardiff
- Full-time
- Organisational skills
- APIs
- Communication skills
- Employee assistance programme
- Employee discount
Senior Service Desk Analyst
SmartSearch —Cardiff
- Full-time
- Hybrid work
- Customer service
- Computer networking
- IT
- Employee assistance programme
Quick apply
Technical Support Advisor
Which? —Cardiff
- £25,000 - £27,000 a year
- Hybrid work
- Customer service
- Computer skills
- Communication skills
1d
IT Support Analyst (Applications)
TOAST —Llansamlet
- £28,000 - £31,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
2d
In-Service Support Co-Ordinator
General Dynamics Land Systems UK —Pentrebach
- £30,330 - £33,700 a year
- Full-time
- Oracle
- Customer service
- Analysis skills
1st Line NOC Engineer, UK
IndigoTG —Magor
- Monday to Friday
- Remote
- Analysis skills
- Communication skills
- Time management
IT Customer Service Advisor
Catapwlt —Bridgend
- Up to £20,000 a year
- Customer service
- In-person
- Communication skills
- Referral programme
Quick apply
Service Desk Advisor (First Line Helpdesk)
Vista Retail Support —Cardiff
- £24,785 a year
- Weekend availability
- Software troubleshooting
- Customer service
- In-person
- Free parking
- Life insurance
Quick apply
3d

More jobs to discover

Find similar jobs that you might be interested in.

Service Desk Engineer
Integer IT & Telecom Services Ltd —Cardiff
Excellent communication skills with the ability to convey technical information clearly to non-technical users. Knowledge of Linux operating systems is a plus.
From £24,500 a year
Quick apply
Service Desk Manager
Technology Transformation Group —Cardiff
Assist with onboarding new customers and services into the MSP environment. Produce clear, data driven service performance reports for internal stakeholders and…
£46,500 a year
Quick apply

I want to receive the latest job alerts for technical support occupations in pontypridd, rct

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support occupations jobs near pontypridd, rct

Product Support Associate

Tes Global -
Llantrisant

Quick apply

Job details

Full-time
8 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme

Full job description

Job Title: Complex Product Support Associate
Working Pattern: Hybrid, includes 3 days each week in the office
Contract Type: Full time, permanent
Tes is a global Edtech leader, on a mission to empower schools and educators to deliver impactful, inspiring learning experiences worldwide. We understand the unique challenges faced by schools, and our ecosystem is specifically designed to address these needs head-on.

Role overview:
Provide technical and operational support for complex products, to resolve product and usage issues including those where specialist knowledge is required, across stages of the customer lifecycle.

Key Responsibilities:

Provide technical and operational support to resolve product or usage issues, regardless of point in the product lifecycle (eg. pre-sales, onboarding, in-life support and value realisation, retention and offboarding.)
Includes direct customer engagement as well as specialist subject matter expert support across stages of the customer lifecycle (e.g. pre-sales, onboarding, in-life support, value realisation, retention and offboarding), as required
Maintain technical and operational expertise in relevant products, providing guidance and sharing knowledge and advising on configuration, product limitations and best practice, and contributing to Chapters as applicable
Surface insights and recurring issues to Product teams to support ongoing product-specific and broader ecosystem evolution

What will you need to succeed?

Consistent delivery of high-quality delivery of complex product onboarding
Effective & timely resolution of complex product issues and minimising customer impact
Improved customer satisfaction, demonstrated by stronger feedback and reduced complaints.
Reduction in repeat issues and improved overall operational performance through improved guidance, standards and best practices
Demonstrate cross functional collaboration with Customer Management, Product & Technology teams
Active contribution to maximising customer lifetime value through reliable and effective product support

What do you get in return?

25 days annual leave rising to 30
5% pension
State of the art offices
Access to a range of benefits via My Benefits World
Free eye care cover
Life Assurance
Cycle to Work Scheme
EAP (Employee assistance programme)
Monthly Tes Socials
Access to an extensive Learning and Development menu

Quick apply

Refine Your Search

technical support occupations jobs in pontypridd, rct

Product Support Associate

Service Desk Engineer

IT Support and Systems Assistant

Critical Environment Technical Trainer

1st Line NOC Engineer, UK

Assessment Support Coordinator

Learning Technologist

Service Desk Technician

Customer Enablement Specialist

Senior Service Desk Analyst

Technical Support Advisor

IT Support Analyst (Applications)

In-Service Support Co-Ordinator

1st Line NOC Engineer, UK

IT Customer Service Advisor

Service Desk Advisor (First Line Helpdesk)

More jobs to discover

I want to receive the latest job alerts for technical support occupations in pontypridd, rct

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected