Customer service supervisor Work, Jobs in Leith, Edh (with Salaries)

Supervisor
The White Company —Edinburgh
- Leadership
- Employee discount
Assistant Store Manager
Sahara —Edinburgh
- £14 an hour
- Part-time
- Management
- Sales
- Customer service
- Store discount
- Employee discount
Quick apply
5d
Sales - Supervisor
New Look —Livingston
- Part-time
- Microsoft Word
- Communication skills
Marks & Spencer Team Leader
WH Smith PLC —Edinburgh
- £27,479.40 - £31,000.00 a year
- Weekend availability
- Sales
- Merchandising
- Supervising experience
Quick apply
Marks & Spencer Team Leader
WHSmith Travel —Edinburgh
- £27,479.40 - £31,000.00 a year
- Weekend availability
- Sales
- Merchandising
- Supervising experience
Quick apply
Marks & Spencer Team Leader
WHSmith International —Edinburgh
- £27,479.40 - £31,000.00 a year
- Weekend availability
- Sales
- Merchandising
- Supervising experience
Quick apply
Team Leader
Mountain Warehouse —Edinburgh
- £13.32 an hour
- Part-time
- Customer service
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Assistant Store Manager
Tapi —Edinburgh
- Full-time
- Employee assistance programme
- Employee discount
Assistant Store Manager
Hotel Chocolat —Edinburgh
- Microsoft Word
- Hospitality
- Microsoft Excel
- Employee discount
Front Office Supervisor
YOTEL Edinburgh —Edinburgh
- £14.26 an hour
- Full-time
- Hotel
- Front desk
- Referral programme
Quick apply
8h
Front Office Supervisor
voco Edinburgh Royal Terrace —Edinburgh
- £28,851.68 a year
- Full-time
- Front desk
- Communication skills
- Employee discount
- Referral programme
Quick apply
7d
Distribution Centre Supervisor
poltronesofà —Livingston
- £27,851.20 a year
- Full-time
- Heavy lifting
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
12d
Parts Supervisor
Lithia —Falkirk
- Organisational skills
- IT
- Communication skills
- Annual leave
- Employee discount
`Retail Team Leader
Dunelm —Livingston
- £14.76 an hour
- Overtime
- Customer service
- Merchandising
- Mentoring
1d
Team Leader (Part-time) - swim@
Swim Sports Company Ltd —Edinburgh
- £12,500 - £14,000 a year
- Part-time
- Hospitality
- Sales
- Customer service
- Employee discount
Quick apply
Retail Supervisor – Part Time
Farmfoods —Glenrothes
- £13.61 an hour
- Overtime
- Customer service
- Team management
- Retail management
- Annual leave
- Employee discount
Quick apply
4d
Restaurant Supervisor
Franco Manca —Edinburgh
- £13.06 - £17.06 an hour
- Weekend availability
- Supervising experience
- Leadership
- Restaurant
- Employee discount
- Referral programme
Quick apply
Fleet Delivery Team Leader
Indie Campers —Broxburn
- £28,000 a year
- Seasonal
- Driving
- Leadership
Quick apply
Starbucks Assistant Store Manager
Burton & Speke LTD —Livingston
- £33,150 a year
- Full-time
- Inventory control
- Sales
- Customer service
- Employee assistance programme
Kiosk Supervisor
YO! Retail —Falkirk
- £13.79 an hour
- Full-time
- Hybrid work
- Sales
- Customer service
- Budgeting
- Employee discount
Quick apply
5d

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customer service supervisor jobs near leith, edh

Supervisor

The White Company -
Edinburgh

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Job details

Benefits

Company pension
Employee discount

Qualifications

Leadership

Full job description

Our Role
As a Supervisor, you provide visible leadership on the shop floor, supporting the team to deliver excellent customer experiences and strong day-to-day performance. You act as a key link between the team and management, helping translate priorities into action.
This role represents progression from delivering results yourself to supporting others to perform consistently, building confidence in people leadership and decision-making.

What you'll be doing
Customer and Brand Experience
Lead by example in delivering warm, personal, and brand-led customer experiences.
Support colleagues to build confidence in customer conversations, make product recommendations and drive conversion.
Use customer feedback and observation to spot risks to service and act quickly.
Help encourage data capture and relationship-building as part of everyday service.
Handle customer queries with empathy and professionalism, escalating where appropriate.
Use your presence on the floor to maintain service standards and ensure customers feel welcomed, supported, and valued.
Champion brand values on the shop floor, creating an environment where inclusivity, care, and pride in presentation are evident in every interaction.
People and Culture: Supporting the Team
Guide and support team members during shifts, setting clear expectations and priorities.
Provide in-the-moment coaching and feedback to build confidence and capability.
Support onboarding and training of new starters, reinforcing brand and service standards.
Contribute to a positive training culture by sharing knowledge and best practice.
Celebrate successes, identify development opportunities, and help cultivate a positive, inclusive team culture.
Act as a trusted point of support between the team and management, stepping up when required.
Act as a calm, reliable presence during busy or pressured trading periods.
Operational and Commercial Excellence: Improving Performance
Support daily trading priorities, floor coverage, and task completion.
Review basic sales KPIs such as conversion, ATV, and UPT. And use observations as part of daily routines, helping the team focus on what matters most.
Support promotions, Visual Focus actions, and replenishment activity.
Maintain high standards of housekeeping, visual presentation, and operational compliance.
Balance completing operational tasks with maintaining excellent service on the shop floor.
Escalate issues, risks, or opportunities clearly to store management.
Support management by sharing customer insights and contributing to store action plans.
Champion the digital experience in store, using technology to deliver seamless, multi-channel service.

About You
Proven experience in retail or a service-led environment, with exposure to supporting or guiding others.
Passionate about people, with the ability to inspire through warmth, communication, and example.
Confident and proactive, with a solution-focused approach to challenges.
Well organised, efficient, and attentive to detail.
Motivated to develop leadership and commercial skills.
Please read through the attached Job Description for more detail.

What we offer you
At The White Company, we value our employees for always going the extra mile; we reward this with great benefits and competitive salaries.
50% discount on our products,
23 days holiday rising to 25 during service,
A Volunteer Day with a charity of your choice,
In addition to a competitive salary, a discretionary bonus scheme may be rewarded annually,
Perkplace Benefits Platform – offering a variety of discounts across wellbeing and lifestyle,
Automatic enrolment into the Group Personal Pension scheme,
Following successful probationary completion, you’ll be covered by our life assurance plan,
Social - Christmas party/social events throughout the year

Our Equality Diversity and Inclusion statement of commitment
At The White Company we are committed to creating an inclusive culture that welcomes and celebrates a diversity of backgrounds and identities.
We are working together to ensure our environment is one where people can bring their authentic selves to work, where their contribution is valued, ability enhanced, and perspective appreciated. Where difference is respected, encouraged, and celebrated. Where you can feel you belong.
We are committed to an active Equality Diversity and Inclusion Policy, which starts with our recruitment and selection process.
We'd love you to join us on our journey.

Our Sustainability statement of commitment
We are committed to building a sustainable legacy that will enable a brighter future for people and our planet.’ We believe this should be reflected in everything we do.

Apply Now

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customer service supervisor jobs in leith, edh

Supervisor

Assistant Store Manager

Sales - Supervisor

Marks & Spencer Team Leader

Marks & Spencer Team Leader

Marks & Spencer Team Leader

Team Leader

Assistant Store Manager

Assistant Store Manager

Front Office Supervisor

Front Office Supervisor

Distribution Centre Supervisor

Parts Supervisor

`Retail Team Leader

Team Leader (Part-time) - swim@

Retail Supervisor – Part Time

Restaurant Supervisor

Fleet Delivery Team Leader

Starbucks Assistant Store Manager

Kiosk Supervisor

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