Operations team leader Work, Jobs in Studley, War (with Salaries)

Motor Operations Complaint Team Manager
BNP Paribas —Solihull
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Financial services
- Employee discount
1d
Production Team Leader
Trelleborg Sealing Solutions (TSS) —Tewkesbury
- £17.59 - £19.35 an hour
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
1d
BAC Operations Lead
RAC —Walsall
- Microsoft Office
Engineering Project Manager, UK field Engineering Team
Amazon UK Services Ltd. —Birmingham
- Full-time
- AutoCAD
- Microsoft Excel
- Maintenance
Obsolescence Lead / Manager
Siemens Energy —Warwick
- Full-time
- Engineering
- No degree
- Leadership
- Annual leave
Product Recovery Lead
Loaf —Nuneaton
- Full-time
- Microsoft Excel
- English
- Maths
- Employee assistance programme
- Employee discount
Lead Auditor - Multi Standard
LRQA group —Birmingham
- Microsoft Outlook
- Engineering
- English
Project Manager - Special Risks Team
Mitie —Stourbridge
- Full-time
- Customer service
- Microsoft Office
- Project management
- Life insurance
Work Winning Lead - Water
AECOM —Birmingham
- Full-time
- Hybrid work
- Analysis skills
- Leadership
Technical Director, Capture Management Lead - Water
AECOM —Birmingham
- Full-time
- Hybrid work
- Sales
- Travel
- Leadership
Digital Energy Market Lead
Arup —Birmingham
- Business development
- IT
- AI
SOC Operations Technical Lead
LRQA group —Birmingham
- Leadership
- Communication skills
Adult Commissioning Financial Transformation Lead
Civic Recruitment Limited —Walsall
- £550 - £650 a day
- Full-time
- No degree
Quick apply
3d
Lead Auditor - Multi discipline
LRQA group —Birmingham
5d
Insolvency/IPS Product Lead
Interpath Advisory —Birmingham
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Communication skills
Quick apply
Team Leader - Operations
Valefresco —Evesham
- From £31,000 a year
- Full-time
- English
- Team management
- Warehouse experience
- Free parking
Quick apply
Operations Team Leader
UPS —Birmingham
- Full-time
Operations Team Leader
UPS —Birmingham
- Full-time
Operations Team Leader
UPS —Birmingham
- Full-time
Operations Team Leader
UPS —Birmingham
- Full-time

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operations team leader jobs near studley, war

Motor Operations Complaint Team Manager

BNP Paribas -
Solihull

Apply Now

Job details

Permanent | Full-time
1 day ago

Benefits

Company pension
Private medical insurance
Employee discount

Qualifications

Performance management
Analysis skills
Continuous improvement
Financial services
Root cause analysis
Leadership

Full job description

Motor Complaints Team Manager

Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues

Contract: Full-time, Permanent

About Us

At BNP Paribas Personal Finance, we're part of a global banking group with a simple mission: to provide straightforward consumer finance solutions that help customers make responsible financial decisions. We partner with leading UK retailers and brands to support their customers finance purchases responsibly.

The Role

We're looking for an experienced Motor Complaints Team Manager to lead and develop a high-performing team responsible for delivering fair, timely and customer-focused complaint resolutions. You'll drive operational performance, coach and support your team, and ensure every complaint is managed with empathy, professionalism and in line with FCA regulations and Consumer Duty requirements.

Key Responsibilities

Lead, coach and develop a team of Complaints colleagues, creating a culture of accountability, continuous improvement and excellent customer outcomes.

Drive team performance against key operational measures, ensuring complaints are resolved within regulatory timescales and quality standards.

Support the investigation and resolution of complex complaints, acting as an escalation point where required.

Use complaint insights and root cause analysis to identify trends, improve processes and enhance the customer experience.

Ensure regulatory compliance, effective risk management and the appropriate support of vulnerable customers.

Collaborate with internal stakeholders and external partners, including the Financial Ombudsman Service where appropriate, to deliver fair customer outcomes.

Skills & Attributes

Proven people leadership experience within Complaints, Customer Operations or a regulated financial services environment.

Strong coaching and performance management skills with the ability to develop and motivate high-performing teams.

Good understanding of FCA regulations, Consumer Duty and complaints handling within financial services.

Strong analytical skills with experience using MI and complaint trends to drive continuous improvement.

Excellent communication, decision-making and stakeholder management skills.

Resilient, organised and customer-focused, with the ability to balance empathy, commercial awareness and regulatory requirements.

What's in it for you

As a Top Employer UK, we offer a supportive, inclusive environment and a flexible benefits package that you can tailor to your lifestyle. Highlights include:

Competitive salary and comprehensive package, contributory pension, and health cash plan.

Opportunity to buy/sell holiday giving you even more control over your work-life balance.

Flexible benefits including private medical insurance and lifestyle discounts.

A culture that values collaboration, development and wellbeing.

Performance-related bonus scheme.

Hybrid working with excellent learning and development opportunities to support your career.

Could this be you?

Making a positive impact is at the heart of everything we do. We're looking for people who live by our values, who are Positive, Brave and Own It .

Don't let confidence hold you back. You don't need to meet every requirement—if you have around 75% of the skills and the right attitude, we'd love to hear from you.

Apply now to join a team that makes a real impact.

Learn more about careers with us: https://www.bnpparibas-pf.co.uk/careers

Your Application Journey

Call with our Talent Acquisition team

Informal chat with the Hiring Manager

Competency-based interview including a short presentation (90 minutes)

We aim to complete the process within 3–4 weeks, depending on availability. If you're not shortlisted, we'll still let you know the outcome. Please note that this role may close early once we have enough suitable applicants, so apply soon.

Equal Opportunities

We're committed to creating an inclusive workplace and ensuring equal opportunities for all, regardless of age, disability, gender, identity, race, religion, sexual orientation or background.

Apply Now

Refine Your Search

operations team leader jobs in studley, war

Motor Operations Complaint Team Manager

Production Team Leader

BAC Operations Lead

Engineering Project Manager, UK field Engineering Team

Obsolescence Lead / Manager

Product Recovery Lead

Lead Auditor - Multi Standard

Project Manager - Special Risks Team

Work Winning Lead - Water

Technical Director, Capture Management Lead - Water

Digital Energy Market Lead

SOC Operations Technical Lead

Adult Commissioning Financial Transformation Lead

Lead Auditor - Multi discipline

Insolvency/IPS Product Lead

Team Leader - Operations

Operations Team Leader

Operations Team Leader

Operations Team Leader

Operations Team Leader

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