Customer experience associate Work, Jobs in Bournemouth, Dor (with Salaries)

Delivery Station Liaison Agent
Amazon UK Services Ltd. —Bournemouth
- Full-time
- Customer service
- English
- Administrative experience
CX Team Member
Foot Locker —Bournemouth
- £10.00 - £14.12 an hour
- Part-time
- Sales
- Employee assistance programme
- Employee discount
Retail Sales Associate
SPORT IT FIRST OUTLET —Poole
- £11.50 - £13.50 an hour
- 8 hour shift
- Bilingual
- Microsoft Word
- Microsoft Outlook
- Store discount
- Employee discount
Quick apply
Wholesale KYC Operations Payments Middle Office Associate / Senior Associate
JPMorganChase —Bournemouth
- Full-time
- English
- Analysis skills
- Continuous improvement
3d
Resident Experience Associate
CompassRock International —Southampton
- £27,000 - £30,000 a year
- Weekend availability
- Microsoft Outlook
- Customer service
- Computer literacy
- Annual leave
- Sick pay
Quick apply
Customer Service Associate - The Helm, Bournemouth
Savills Management Resources —Bournemouth
- £28,000 a year
- Monday to Friday
- Customer service
3d
Sales Associate
Trek Bicycle Corporation Ltd —Poole
- Part-time
- Hospitality
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Strategic Executive Associate
Vitality —Bournemouth
- Microsoft Powerpoint
- Analysis skills
- IT
2h
Delivery Driver
Azzuno Limited —Southampton
- From £175 a day
- Full-time
- Driving
- In-person
- Commercial driving
Quick apply
Area Manager
Amazon UK Services Ltd. —Bournemouth
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
Assistant Conference and Banqueting Manager
Bournemouth Highcliff Marriott Hotel —Bournemouth
- Full-time
- Customer service
- Hotel
- Free parking
- Employee assistance programme
Quick apply
CONFERENCE & BANQUETING ASSOCIATE
Bournemouth Highcliff Marriott Hotel —Bournemouth
- Weekend availability
- English
- Hotel
Quick apply
Retail Sales Associate
Seaward Stores Ltd —Corfe Castle
- £12.71 an hour
- Part-time
- Bilingual
- Spanish
- English
- Employee discount
Quick apply
11h
Sales Associate (Part Time - 16 Hours) - Southampton
Hugo Boss —Southampton
- Part-time
- Hospitality
- Customer service
- Communication skills
Retail Sales Advisor
Brewers Decorator Centres —Southampton
- £28,136 a year
- Customer service
- Communication skills
- Employee assistance programme
11d
Clinical Territory Associate
Intuitive Surgical —Southampton
- Day shift
- Up to 50% travel
- Sales
- English
8d
Associate Data Scientist
Vitality —Bournemouth
- Machine learning
- AI
- Python
22h
Public Policy Advisor - Associate
ExxonMobil —Fawley
- Social media management
- Leadership
- Communication skills
10d
Full Time Supervisor, Tommy Hilfiger - Southampton
Tommy Hilfiger —Southampton
- Full-time
- Management
- Maintenance
- Communication skills
Senior Rehabilitation Case Manager - Salisbury
Proclaim Care Limited —Salisbury
- £52,000 - £55,000 a year
- Full-time
- Management
- Administrative experience
- Case management
- Annual leave
- Work from home

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customer experience associate jobs near bournemouth, dor

Delivery Station Liaison Agent

Amazon UK Services Ltd. -
Bournemouth

Apply Now

Job details

Full-time

Qualifications

Customer service
Supply chain
Logistics
English
Administrative experience

Full job description

DESCRIPTION

[This is a fixed term contract for maternity leave cover.]

Even the best functioning processes need to be prepared for unforeseen circumstances. Amazon’s Delivery Station Liaison Agents are in direct contact with our customers, ensuring that missed deliveries are successfully delivered and that customer queries are handled effectively. Whatever your customers need, your ability to quickly respond and put in place solutions will help keep this vital part of Amazon’s operations running smoothly.

Key job responsibilities

Place outbound calls to customers
Investigate and resolve delivery issues, and collaborate with Amazon logistics and delivery partners when needed
Keep daily, weekly and monthly records of progress with customer queries
Follow Standard Operating Procedures and keep customer data secure
Assist with internal communications, including giving presentations and contributing to continuous improvement and internal engagement programmes

A day in the life
You’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched and delivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you’ll be informing our delivery partners. Where you notice a delivery issue, you’ll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon.

Operating at the heart of Amazon’s logistics, you’ll develop logistical and customer expertise that sets Amazon apart. You’ll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.

Working hours are either Wednesday to Saturday 10:00 AM - 8:45 PM or Sunday to Wednesday 10:00 AM - 8:45 PM.

About the team
Our Delivery Service Liaison or DSL team helps customers with last-mile deliveries. Ultimately, our goal is to get parcels to our customers in case of errors or failed deliveries. Our team helps with actions like facilitating same-day redelivery or investigating cases when drivers can’t find an address. We're based in last-mile delivery sites across the world, allowing us to work closely with our delivery station colleagues and partners.

DSL agents have both customer service and logistics expertise and partner with multiple Amazon teams. Some of us are also managers who support regions and countries. We work together with one common aim: to get parcels into customers' hands.

BASIC QUALIFICATIONS

Knowledge of advanced English at CEFR level B2/C1
Relevant experience of dealing with customer queries via phone and email
Relevant experience in an administrative support role involving collaboration with internal or external teams
Relevant experience of solving problems whether related to customer queries or internal process issues

PREFERRED QUALIFICATIONS

Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.
Experience in communicating with senior colleagues
Professional experience in a fast-paced environment

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

Refine Your Search

customer experience associate jobs in bournemouth, dor

Delivery Station Liaison Agent

CX Team Member

Retail Sales Associate

Wholesale KYC Operations Payments Middle Office Associate / Senior Associate

Resident Experience Associate

Customer Service Associate - The Helm, Bournemouth

Sales Associate

Strategic Executive Associate

Delivery Driver

Area Manager

Assistant Conference and Banqueting Manager

CONFERENCE & BANQUETING ASSOCIATE

Retail Sales Associate

Sales Associate (Part Time - 16 Hours) - Southampton

Retail Sales Advisor

Clinical Territory Associate

Associate Data Scientist

Public Policy Advisor - Associate

Full Time Supervisor, Tommy Hilfiger - Southampton

Senior Rehabilitation Case Manager - Salisbury

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