Collection agent Work, Jobs in Blackburn, Lan (with Salaries)

Customer Agent (Full Time Office Based)
ACI-UK —Blackpool
- £27,400 a year
- Full-time
- Microsoft Word
- Customer service
- English
- Sick pay
Quick apply
Lender Services Agent
DWF —Manchester
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Organisational skills
Dealer Services Agent (Financial Services)
Caresoft Global —Manchester
- £12.50 - £17.46 an hour
- Full-time
- Analysis skills
- Communication skills
- Annual leave
Quick apply
6d
Field Collections Agent
Orbit Credit Services —Lancaster
- £28,665 - £35,765 a year
- Full-time
- Driving
- IT
- Employee assistance programme
- Employee discount
4d
Junior Asset Manager
FI Real Estate Management —Chorley
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Referral programme
Quick apply
10d
Collections Support Agent
JaJa Finance Ltd —Manchester
- £29,000 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
3d
Letting Agent
The Letting Experts —Southport
- £70,000 - £100,000 a year
- Remote
Quick apply
12d
Financial Services Dealer Agent
Select Engineering —Manchester
- £17.46 an hour
- Call to connect
- Analysis skills
- Continuous improvement
- Communication skills
3d
Clerical Support - Days
Westinghouse Electric Company —Preston
- Hybrid work
- Travel
- Contracts
- Employee assistance programme
- Life insurance
Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence
AWS EMEA SARL (UK Branch) —Manchester
- Full-time
- Azure
- Military
- Salesforce
Practice Education Facilitator
The Christie NHS Foundation Trust —Manchester
- £49,387 - £56,515 a year
- Part-time
- Patient care
- Organisational skills
- Leadership
1d

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Customer Agent (Full Time Office Based)

ACI-UK -
Blackpool

Quick apply

Job details

Full-time
£27,400 a year

Benefits

Casual dress
Company pension
Company events
Sick pay
On-site parking

Qualifications

Microsoft Word
Customer service
English
Negotiation

Full job description

Are you a confident communicator with a passion for helping customers through challenging financial situations? We’re looking for motivated individuals to join our team as a Customer Agent within a regulated debt resolution environment.

ACI-UK is part of Perch Group, our vision is clear: to lead the UK debt purchase and collection industry by harnessing cutting-edge technology to drive ethical, efficient, and data-driven debt resolution.

Our annual mission is to empower hundreds of thousands of customers to positively engage with and resolve their outstanding debts. We do this through an empathetic and customer-centric approach that is at the heart of our success.

Who are we looking for...

Agents who will maintain high quality standards in every customer interaction, proactively identifying issues and problem solve to achieve the right outcome. While consistently exceeding individual and team KPIs, performance, and productivity targets.

You will need to be available for the induction programme as per below:

Monday 10th August to Friday 18th September 9am-6pm (Monday-Friday only).

After the induction, the working pattern for this role will be 40 hours per week, alternating early (8AM-5PM) and late (10AM-7PM) weeks plus 1 in 4 Saturday mornings (9AM-1PM).

So, what will your day-to-day look like?

Utilising our telephony, email, SMS and other digital systems to communicate with customers
Be the first point of contact for our customers in arrears, holding conversations to understand the root causes of financial difficulty
Negotiating affordable and sustainable payment plans, taking into account customers personal circumstances
Signposting customers to free and independent money advice organisations, or internal support services for assistance on resolving indebtedness or personal difficulty
Operating in compliance with FCA conduct rules, Consumer Duty principles and broader regulations including the Data Protection Act and GDPR
Demonstrating our ‘customer first’ approach by taking ownership and finding the right customer outcome, first time
Embracing your own personal development plan, being responsive to coaching and feedback to broaden your skills
Continuously training and upskilling to understand the end-to-end litigation process, providing clear and concise next steps for our customers

Does this sound like you?

Inbound or outbound contact centre experience is desired
Experience of working in a regulated/FCA/SRA environment is beneficial but not essential
Exceptional active listening skills and good attention to detail
Negotiating and influencing skills
High levels of emotional intelligence

The Application Timeline

A first stage video call with the internal recruitment team (15-minute call).
A second stage interview with the ACI-UK Management Team.

If you do not receive a response after 2 weeks of applying, please assume you have been unsuccessful as we are likely to experience a high volume of applications.

What’s In It For You

£27,400 + up to 20% of your annual salary, paid as a bonus quarterly
This role is based at our Blackpool office (Whitehills Business Park)
The opportunity to complete formal qualifications and learn on the job in a successful, growing organisation
And many more benefits to support your wellbeing and professional development

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have any questions or suggestions of how we can assist you in your application due to disability or personal reasons, please email [email protected].

PLEASE NOTE - All new employees must undergo a Right to Work, DBS and Credit Check upon acceptance of a job offer with Perch Group.

Job Type: Full-time

Pay: £27,400.00 per year

Benefits:

Casual dress
Company events
Company pension
On-site parking
Sick pay

Ability to commute/relocate:

Blackpool FY4 5LW: reliably commute or plan to relocate before starting work (required)

Application question(s):

Are you able to complete the induction Monday-Friday from Monday 10th August to Friday 18th September?

Experience:

Inbound and Outbound Call: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

collection agent jobs in blackburn, lan

Customer Agent (Full Time Office Based)

Lender Services Agent

Dealer Services Agent (Financial Services)

Field Collections Agent

Junior Asset Manager

Collections Support Agent

Letting Agent

Financial Services Dealer Agent

Clerical Support - Days

Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence

Practice Education Facilitator

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