Telecommunications Work, Jobs in Birmingham, Eng (with Salaries)

Telecoms Support Desk Engineer
SOUTHERN COMMUNICATIONS LIMITED —Quinton
- £30,000 - £35,000 a year
- Full-time
- Continuous improvement
- IT
- In-person
- Free parking
- Employee assistance programme
Quick apply
Sales Administrator
BT Local Business Birmingham to Hereford —Birmingham
- £26,437 - £27,637 a year
- Full-time
- Microsoft Excel
- Customer service
- English
- Free parking
- Health & wellbeing programme
Quick apply
Telecoms Engineer - FTTH Connections
Cable and Splicing Services Limited —Worcester
- £120 - £240 a day
- Driving
- Power tools
- In-person
Quick apply
3d
B2B Outbound Sales Executive
BT Local Business Birmingham to Hereford —Birmingham
- £26,436 - £30,000 a year
- Full-time
- Microsoft Powerpoint
- Sales
- Salesforce
- Annual leave
- Employee assistance programme
Quick apply
Internal Sales Coordinator
Steelway —West Bromwich
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
B2B Mobile Sales Executive
BT Local Business Birmingham to Hereford —Birmingham
- £25,420 - £30,000 a year
- Full-time
- CRM software
- Business development
- In-person
- Annual leave
- Employee assistance programme
Quick apply
7h
Sales Executive – Telecoms / VoIP
Coconut Lime —Birmingham
- £35,000 - £65,000 a year
- Full-time
- Sales
Quick apply
Data & AI Network Ops Lead
Capgemini —Coventry
- AI
- Leadership
Energy & Utilities Infrastructure Engineer - Associate/ Associate Director (Development)
WSP —Birmingham
- Part-time
- Hybrid work
- AutoCAD
- Communication skills
- Flexitime
- Work from home
Service Manager
wavenet —Shirley
- Full-time
- Remote
- Customer service
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
13d
Integration Engineer
Capgemini —Birmingham
- JavaScript
- Scripting
Senior P6 Planner
AtkinsRéalis —Birmingham
- Full-time
- Hybrid work
- Project management
- Contracts
Project Engineer - Planned Works
AFECO —Tamworth
- Full-time
- Engineering
- Microsoft Office
- Project management
- Employee discount
Quick apply
ECC Project Manager
Turner & Townsend —Birmingham
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Organisational skills
Quick apply
VoIP & Network Installation & Support Engineer
Best 4 Business Communications Limited —Birmingham
- £30,000 - £35,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Employee discount
- Gym membership
Quick apply
13d
Installation Engineer — Fiber, Copper & Infrastructure
Network Squad Ltd —Birmingham
- Part-time
- IT
- In-person
- Hand tools
- Flexible schedule
Quick apply
OSS Technician
Hitachi —Birmingham
- Full-time
- English
- Travel
- IT
- Flexible schedule
OSS Technician
Hitachi Rail —Birmingham
- Full-time
- English
- Travel
- IT
- Flexible schedule
Business Development Manager - Data Centre Fibre Solutions (UK & Europe) Midlands
Mercury Hampton Ltd —Birmingham
- £60,000 - £80,000 a year
- Full-time
- Sales
Quick apply
7d
Project Engineer- Survey
M Group —Coventry
- Annual leave
- Employee assistance programme

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telecommunications jobs near birmingham, eng

Telecoms Support Desk Engineer

SOUTHERN COMMUNICATIONS LIMITED
Quinton

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year

Benefits

Free parking
Company pension
Employee assistance programme
Referral programme
Sick pay
On-site parking

Qualifications

TCP
Driving Licence
LAN
Firewall
DHCP
VoIP
Continuous improvement
DNS
Telecommunication
IT
Problem management
Network monitoring

Full job description

Telecoms Support Desk Engineer

Location: Quinton, Birmingham

Salary £30,000 - £35,000

The Telecoms Support Desk Engineer is responsible for providing high-quality remote technical support for telecommunications, managed IT and unified communications (UC) systems. The role focuses on incident fault resolution, service request handling, system configuration, and customer support, ensuring services are restored promptly and in line with SLAs.

This position requires strong telecoms and managed IT knowledge, structured troubleshooting skills, excellent customer communication, and accurate documentation, while working closely with internal engineering teams and third-party suppliers.

Responsibilities:

Act as a first and second-line support engineer for telecoms, managed IT and UC-related incidents and requests.
Log, manage, prioritise, and resolve faults using the service desk ticketing system in line with SLAs.
Use supplier portals to raise, monitor, and manage faults with carriers and third-party vendors.
Perform detailed troubleshooting across VoIP, IT, networking, and UC platforms.
Escalate complex incidents appropriately while maintaining ownership and customer communication.
Implementing remote deployments, including system provisioning, configuration, and testing.
Liaise with customers, suppliers, and third-party IT teams to ensure timely resolution of issues.
Provide remote user support and basic customer training where required.
Maintain accurate technical documentation, case notes, and knowledge base articles.
Identify recurring issues and contribute to problem management and continuous improvement initiatives.

Technical Skills Required:

Strong understanding of:

VoIP technologies and call flows
SIP, RTP, TCP/UDP
DNS, DHCP, VLANs, QoS
LAN and WAN fundamentals
Managed IT applications and Cyber Security
Wifi – Unifi and Ruckus advantageous
Switching, Routing, Firewalls - advantageous

Experience troubleshooting UC and telecoms platforms such as:

Gamma Horizon / Call Centre, Microsoft Teams (Direct Routing), SpliceCom, Wildix, NEC (or similar platforms)
Familiarity with diagnostic tools such as Wireshark and network monitoring utilities.
Knowledge of structured cabling principles (CAT5 / CAT6) – advantageous.
Experience managing incidents through a service desk or ticketing system.

Other Experience required:

Minimum of 2 years’ experience in an IT or Telecoms support role.
Experience working in a high-volume, customer-facing support environment.
Exposure to managed services or MSP environments desirable.

Benefits:

21 Days Holiday – increasing to 22 days after 3 years and to 25 days after 5 years
Birthday Day Off
Buy Holiday Scheme
Career Development and Progression Opportunities
Employee Assistance Programme
Enhanced Company Sick Pay
Discounted Retail Vouchers
Reduced Gym Membership
Annual Salary Review
SCG Mobile Benefit
Employee Referral Bonus
Pension Scheme
Free On-Site Parking
Charity Events

SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.

Pay: £30,000.00-£35,000.00 per year

Experience:

Telecommunication: 2 years (required)

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

telecommunications jobs in birmingham, eng

Telecoms Support Desk Engineer

Sales Administrator

Telecoms Engineer - FTTH Connections

B2B Outbound Sales Executive

Internal Sales Coordinator

B2B Mobile Sales Executive

Sales Executive – Telecoms / VoIP

Data & AI Network Ops Lead

Energy & Utilities Infrastructure Engineer - Associate/ Associate Director (Development)

Service Manager

Integration Engineer

Senior P6 Planner

Project Engineer - Planned Works

ECC Project Manager

VoIP & Network Installation & Support Engineer

Installation Engineer — Fiber, Copper & Infrastructure

OSS Technician

OSS Technician

Business Development Manager - Data Centre Fibre Solutions (UK & Europe) Midlands

Project Engineer- Survey

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