Call centre Work, Jobs in Poole, Eng (with Salaries)

Call Handler
Shore Medical Group —Poole
- £12.71 an hour
- Part-time
- Microsoft Word
- Microsoft Office
- Administrative experience
Quick apply
Telesales Advisor
Better —Bournemouth
- £30,000 - £70,000 a year
- Full-time
- Sales
- Communication skills
Quick apply
Telemarketer
Better —Bournemouth
- £30,000 - £70,000 a year
- Full-time
- Sales
- Communication skills
Quick apply
Customer Services Operator - 4 months FTC
Appello —New Milton
- £12.81 an hour
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
11d
Junior Sales Executive
Protect Line LTD —Bournemouth
- £27,000 - £37,000 a year
- Full-time
- No experience needed
- Annual leave
- Employee discount
Quick apply
Customer Service Executive (Aftersales Team)
Sandown Newfields —Poole
- Up to £28,551 a year
- Full-time
- Customer service
- In-person
- Communication skills
- Free parking
- Store discount
Quick apply
3d
On Call Operator
Horizon Home Care —Poole
- £12.71 an hour
- Weekend availability
Quick apply
3d
Telesales - Business to Business
Astute Ltd —Bournemouth
- Up to £40,000 a year
- Weekend availability
- Sales
- In-person
- Free parking
- Employee assistance programme
Quick apply
5d
Telemarketer / Lead Generator
INSULATON GROUP LTD —Bournemouth
- £510 a week
- Full-time
- CRM software
- Sales
- Customer service
- Free parking
Quick apply
12d
Call Centre Agent
Smart Connect Telecom —Bournemouth
- £25,420.00 - £39,484.19 a year
- Full-time
- In-person
- Free parking
Quick apply
4d
Contact Centre Director
Churchill Retirement PLC —Ringwood
- Full-time
- Customer service
- Continuous improvement
- Leadership
12d
Switchboard Operator
Salisbury NHS Foundation Trust —Salisbury
- £25,760 - £27,476 a year
- Full-time
- Customer service
- Annual leave
- Employee discount
4d

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call centre jobs near poole, eng

Call Handler

Shore Medical Group -
Poole

Quick apply

Job details

Permanent | Part-time
£12.71 an hour

Benefits

Cycle to work scheme
Company pension
On-site parking

Qualifications

Microsoft Word
GCSE
Microsoft Office
Administrative experience
Phone etiquette
Communication skills

Full job description

Shore Medical is a GP Super Partnership with 6 practices across Poole and Bournemouth. We aspire to offer exceptional care to our 58,000 patients and are innovative in our approach to developing new teams and pathways to ever improve how general practice is delivered. We have a friendly and supportive team of more than 200 staff, with over 40 GP’s, Pharmacists, Paramedics, Nurses, Mental Health specialists and our range of administrative staff. We have a great social side to our team with Summer and Christmas parties, running and paddle boarding groups as well as many other events throughout the year.

The Practices in the Partnership are:

Lilliput Surgery
Poole Road Medical Centre
Wessex Road Surgery
Heatherview Medical Centre
Fernside Surgery
Parkstone Tower Practice

The Opportunity

Shore Medical are seeking Call Handlers to join our friendly team at Lilliput Surgery.

Call Handlers assist patients and the public with their queries over the phone, working as part of a team, so a calm and professional phone manner is essential. Another key element of the role is to provide accurate, efficient, and punctual medical administration inputting data into a clinical triage system.

Job Type: Part Time- 21.5 hours per week

Hours: 8.00am-6.30pm

Hourly Rate: £12.71 per hour

Key Responsibilities

Answering incoming calls in a timely, polite, and patient focused manner
Providing a high-quality data processing service to patients on our triage system via phone or face to face
Searching patient records, checking patient details and patient confidentiality
On receipt of a call, you are responsible for recording the right information, sometimes under difficult circumstances and offering advice or reassurance to the patient
Entering patient details on to SystmConnect about their condition which categorises the seriousness of the illness or injury – you will then assign to our highly skilled care navigation team who will ensure that the patient receives the most appropriate care from us

About You

Previous experience in a busy role handling calls and efficiently managing and prioritising administrative tasks
Excellent communication skills- written and verbal
A calming and professional telephone manner with the ability to adapt to differing calls with ease
High attention to detail with accuracy applied across all work
Ability to work well in a time-sensitive environment
Educated to a high standard at GCSE level in Maths, English or equivalent
Fully conversant in Microsoft Office packages
Use of SystmConnect would be beneficial
Proven experience in a GP/NHS department environment would be highly desirable

Full details are provided on the Job Description and Person Specification

We Offer

Friendly and supportive working environment
Parking on-site at most of our practices
Continuous Professional Development
NHS Pension Scheme
Competitive holiday entitlement scheme
Cycle to work scheme
Access to NHS discounts

Equal Opportunity

Shore Medical Group is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, marriage or civil partnership status, gender, gender expression or gender identity, disability, race or ethnicity, religion or belief, sexual orientation or veteran status.

Asylum and Immigration Act 1996

All applicants will be asked to provide the required documented evidence of eligibility to live and work in the UK. In completing this application, you are giving Shore Medical Group permission to contact the Home Office/UKBA to establish your immigration status and eligibility to work at Shore Medical Group.

Pay: £12.71 per hour

Work Location: In person

Quick apply

Refine Your Search

call centre jobs in poole, eng

Call Handler

Telesales Advisor

Telemarketer

Customer Services Operator - 4 months FTC

Junior Sales Executive

Customer Service Executive (Aftersales Team)

On Call Operator

Telesales - Business to Business

Telemarketer / Lead Generator

Call Centre Agent

Contact Centre Director

Switchboard Operator

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