Customer services trainer Work, Jobs in Cardiff (with Salaries)

Customer Service Supervisor
Transport for Wales —Pontypridd
- Weekend availability
- Management
- Microsoft Office
- Classroom experience
Bench General Manager
Five Guys —Cardiff
- Sales
- Customer service
- Training & development
- Annual leave
- Employee assistance programme
Customer Service Assistant
Halo Leisure —Mid Glamorgan
- £12.71 an hour
- Customer service
- Annual leave
9d
Technical Legal Trainer
DAS UK Group —Bedwas
- Mentoring
- Training & development
- Negotiation
- Annual leave
- Employee discount
8h
Sports Assistant
Halo Leisure —Pontnewydd
- £12.71 an hour
- Customer service
- Annual leave
9d
Operational Trainer
GXO Logistics —Bristol
- Up to £34,969.65 a year
- Full-time
- Microsoft Powerpoint
- Communication skills
- Annual leave
- Employee assistance programme
Senior Sous Chef
The Celtic Collection —Newport
- £16.44 an hour
- Full-time
- Hotel
- Team management
- Leadership
- Employee discount
Bartender – The Cocktail Club,Triangle
Nightcap PLC —Bristol
- £10.85 - £13.71 an hour
- Part-time
- Bar
- Employee assistance programme
- Employee discount
Quick apply
Sales Assistant
Footasylum —Cardiff
- £8.00 - £12.71 an hour
- 8 hour shift
- Laboratory experience
- Employee discount
Bench General Manager
Five Guys UK —Cardiff
- £40,970 a year
- Customer service
- Leadership
- Restaurant
- Annual leave
- Employee assistance programme
Sales Assistant
Footasylum —Cardiff
- £8.00 - £12.71 an hour
- Weekend availability
- Laboratory experience
- Employee discount
Store Manager
Starbucks —Cardiff
- Weekend availability
- Leadership
- Store discount
- Employee assistance programme
Sales Assistant
Footasylum —Newport
- £8.00 - £12.71 an hour
- Part-time
- Laboratory experience
- Employee discount
Assistant Manager
Starbucks —Cardiff
- Weekend availability
- Leadership
- Store discount
- Employee assistance programme
Assistant Manager
Starbucks —Cardiff
- Weekend availability
- Hospitality
- Sales
- Training & development
- Store discount
- Employee assistance programme
8d
Sales Executive - BYD Bristol North
Icar Auto —Bristol
- From £24,000 a year
- Full-time
- CRM software
- Organisational skills
- In-person
- Free parking
- Annual leave
Quick apply
2d
Part time Cleaning Supervisor
Equans —Merthyr Tydfil
- £10,452 a year
- Part-time
- Supervising experience
- Annual leave
- Employee assistance programme

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Cardiff Metropolitan University MH Mentors and ASC & SpLD Study Skills Tutors
Amano Technologies Ltd —Cardiff
Other training, including at a Higher Education institution, delivered by an appropriately qualified trainer (a qualified trainer from a recognised organisation…
£34.02 an hour
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Customer Service Supervisor
Transport for Wales —Pontypridd
As a transport operating company, we are there for our customers whenever they need to travel - so flexibility to work shifts, including weekends and bank…

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Customer Service Supervisor

Transport for Wales -
Pontypridd

Apply Now

Job details

Fixed term contract

Qualifications

Management
Microsoft Office
Classroom experience
Communication skills
Welsh

Full job description

Please note: This is a 12 month fixed term contract.

The Role
As an effective Customer Service Supervisor, you will lead by example, inspiring your team to deliver exceptional customer service, whilst providing a safe and secure environment.

Role responsibilities
Provide on the job coaching and assessment, assist station or interchange managers with the individual and team training plans for their team.
Contribute to the development of revenue protection plans for Customer Operations and provide revenue protection services in support of these plans.
Develop and deliver short training modules to support the development of stations and interchange teams.
Contributing to the delivery of training for station and interchange employees, including gateline, ticket machine usage and platform activities (including dispatch where appropriate).
Provide cover at ticket offices, gatelines, platforms and interchanges.

Who we're looking for
Excellent people management skills
An effective trainer, coach and advisor, with excellent communication skills
Ability to analyse the data regularly received within sales and gatelines where this is required.
Be a confident IT user, able to use Microsoft office applications, Bugle and TRUST train running and monitoring software
Good knowledge of railway and bus operations and services
Good knowledge of Booking Office functionality - RJIS, STAR, cash regulations etc.
Gateline and revenue protection experience where this is required
Platform operational experience with dispatch competence where this is required
As a transport operating company, we are there for our customers whenever they need to travel - so flexibility to work shifts, including weekends and bank holidays, is essential.

Joining our Talent Pool
If you are successful after interview stage but there is not a role immediately available, you will be placed into our Talent Pool for a period of 12 months where you will be considered as and when a suitable position arises.

Welsh Language Skills
While not essential for this role, Welsh language skills would make a great addition to your application.
TfW support anyone who wants to learn Welsh or improve their skills. We offer online learning, classroom courses and funding attendance at local community courses.

Equal Opportunities
We're changing the way the transport industry looks. By celebrating and embracing differences, we're building a workforce that represents Wales. We need talented people from all backgrounds and cultures to bring their perspectives and experiences. Diverse teams make better decisions and drive innovation. Join us in transforming the way Wales travels."

Who we are
Transport for Wales is changing the way Wales travels, making sustainable transport the first choice. We're building a multimodal integrated transport network called the T Network, making it easier for people to travel by train, bus, walking, wheeling and cycling.

Next steps
See attached Job Description for further details and how to apply. If you want to find out more about what we're doing in Wales, see our Annual Report.
We're a Disability Confident Leader. Let us know about any reasonable adjustments you may need in the recruitment process and as part of the role if you are successful.
This advert will close at 23:59 on the day of the application closing date stated above. However, we reserve the right to close this vacancy early if we receive enough applications. We encourage you to submit your application as early as possible.

Apply Now

Refine Your Search

customer services trainer jobs in cardiff

Customer Service Supervisor

Bench General Manager

Customer Service Assistant

Technical Legal Trainer

Sports Assistant

Operational Trainer

Senior Sous Chef

Bartender – The Cocktail Club,Triangle

Sales Assistant

Bench General Manager

Sales Assistant

Store Manager

Sales Assistant

Assistant Manager

Assistant Manager

Sales Executive - BYD Bristol North

Part time Cleaning Supervisor

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