Intake manager Work, Jobs in Bury, Gtm (with Salaries)

Intake Caseworker
Parliamentary and Health Service Ombudsman —Manchester
- £29,443 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
9d
Product Content & Photography Coordinator
GOOUTDOORS —Bury
- Full-time
- Communication skills
Quick apply
UX Research Operations (ResOps) Specialist
interactive investor —Manchester
- £42,230 - £63,350 a year
- Full-time
- Hybrid work
- Project management
- SharePoint
- AI
- Annual leave
- Employee discount
Quick apply
Application Manager
Arrow Global Group —Manchester
- Full-time
- Hybrid work
- Analysis skills
- AI
- Communication skills
Quick apply
Operations Manager - United Kingdom
ABB Limited —Warrington
- English
- Bachelor's degree
- In-person
- Annual leave
- Employee assistance programme
Quick apply
1d
PMO Analyst
Munich Re Specialty - Global Markets —Manchester
- Full-time
- Hybrid work
- PMP
- Bachelor's degree
- Product management
- Annual leave
- Employee assistance programme
8d
Merchandise Manager
Fanatics (International) Limited —Manchester
- Sales
- Merchandising
- Continuous improvement
Quick apply
Buying Manager - Kid's and Women's Footwear
JDSPORTS —Bury
- Full-time
- Sales
- Employee discount
Quick apply
2d
Technology Sales Executive
Softcat —Manchester
- £26,250 - £28,900 a year
- Communication skills
- School
- Flexible schedule
Sales Executive - Corporate
Softcat —Manchester
- £26,250 a year
- Full-time
- Communication skills
- School
- Flexible schedule
Paint Sprayer
The Vella Group —Skelmersdale
- Full-time
- Bachelor's degree
- In-person
- Free parking
- Employee discount
Quick apply
Associate Electrical Director: Data Centres
AECOM —Manchester
- Full-time
- Hybrid work
- Business development
- Bachelor's degree
- In-person
9d
Senior Electrical Engineer - Distribution
AECOM —Manchester
- Full-time
- Hybrid work
- Engineering
- Construction experience
- Electrical Engineering
Customer Service Apprentice
Places for People —Northwich
- £26,318.30 a year
- Weekend availability
- Customer service
- Leadership
- Free parking
- Employee discount
10d
Care Assistant
WORDSWORTH HOUSE CARE HOME —Burnley
- £12.71 an hour
- Part-time
- English
- Organisational skills
- In-person
- Free parking
Quick apply
Merchandiser
Festive Lights Ltd —Chorley
- £30,000 - £35,000 a year
- Part-time
- Hybrid work
- Microsoft Excel
- Merchandising
- Data analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
8d
Guide Dog Trainer Supervisor
Guide Dogs for the Blind Association —Manchester
- £31,000 - £36,256 a year
- Call to connect
- Supervising experience
- Driving
- Mentoring
- Annual leave
- Employee discount
Factory Manager
Sachets Limited —Oldham
- £35,000 - £40,000 a year
- Full-time
- In-person
- Free parking
Quick apply
4d
Health Care Assistant (Agency)
Each Other Care Agency —Preston
- £12.75 an hour
- In-person
- Care plans
- Communication skills
Quick apply
Care Assistant (Nights)
WORDSWORTH HOUSE CARE HOME —Burnley
- £12.71 an hour
- Part-time
- English
- Organisational skills
- In-person
- Free parking
Quick apply

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Intake Caseworker

Parliamentary and Health Service Ombudsman -
Manchester

Apply Now

Job details

Full-time
£29,443 a year
9 days ago

Benefits

Season ticket loan
Annual leave
Company pension
Employee assistance programme
Employee discount
Gym membership

Qualifications

Organisational skills
Communication skills

Full job description

Salary

£ 29,443

Contractual hours

Basis

Full Time

Job category/type

Casework (Investigations)

Date posted

15/07/2026

Job reference

REQ000204

Closing date: 26 July 2026

Online assessment: 03 – 05 August 2026

Assessment centre: 18 August 2026

Interview date: 25 August 2026

About us

At The Parliamentary and Health Service Ombudsman, we make final decisions on complaints that have not been resolved by UK Government departments and the NHS in England. We work closely with people to understand where, how and why public services sometimes fall short and fail to put people first. We share findings from our casework to help Parliament scrutinise public service providers. We also share our findings more widely to help drive improvements in public services and complaint handling.

Our culture is open, friendly and supportive. We listen, we learn, and we treat everyone with dignity and respect. Inclusion and wellbeing are at the heart of how we work, and we strive to create a workplace where every colleague feels valued, supported and able to thrive.

We work in a modern, flexible way built on trust and autonomy. You will split your time between working from home and spending around 40% of your week in our Manchester or London office, where collaboration and connection with your team are an important part of how we work.

The role

Working as part of the Casework team, a large part of the role is to be an independent decision-maker on complaints. This involves giving people information and advice about making a complaint.

As an Intake Caseworker, you will be the first point of contact for all initial communication with PHSO and will advise complainants on the best route to deal with their complaint.

As an Intake Caseworker, you will be responsible for:

managing personal caseloads
responding to general enquires on a daily basis via the helpline
identifying, acquiring and assessing information to resolve enquires and assessments in line with PHSO policy and guidance
making low risk decisions on cases
communicating effectively with interested parties both orally and in writing, ensuring that communication is customer-focused and fit for purpose.

The Successful Applicant will have:

strong communication skills, both written and verbally

experience of handling challenging calls in a professional setting

experience of communicating with complainants with complex communication needs
the ability to analyse complex information and reach a decision

experience of managing a caseload and good planning and organisational skills.

We recognise the value of lived experience. If you have experience of complaining about any public body, we strongly encourage you to apply.

Our benefits:

Civil Service Pension scheme
32.5 days annual leave (plus bank holidays on top)
hybrid working, 40% office based
flexible working
access to a free, confidential Employee Assistance Programme offering 24/7 advice and support from professionals and counsellors
comprehensive learning and development programme
employee discount scheme across hundreds of retailers
bicycle loan scheme
season ticket loan
gym membership subsidy
paid for professional memberships
eye test reimbursement.

How to apply (and how to do well)

You will answer four scored questions at application stage. We use these to shortlist and longlist, so your answers matter.

choose real examples (from professional settings)
focus on what you did, not what “we” did as a group
explain your thinking: what you looked at, what you decided, and why
keep it clear and specific, avoid generic statements

Please do not use AI to write your answers. We need to assess your skills, and applications may be rejected if answers appear AI-generated.

If your examples are very short, mostly opinion-based, or don’t describe a specific situation and outcome, you are unlikely to score well.

Inclusion & Wellbeing

Equality, diversity, inclusion, and wellbeing are vital to the way we work and our culture. We want our colleagues feel included, valued, and supported at work. It is essential that we are representative and accessible for the people who work here and those who use our service.

Actions we take to embed this include:

an anonymised shortlisting process to make sure it is fair and unbiased
monitoring the demographic trends in our workforce and making measured, sustained efforts to improve our diversity at all levels
providing wellbeing support and opportunities for personal and professional development for all colleagues
creating spaces for connection and engagement through our employee network groups and social clubs
part of the disability confident scheme
providing reasonable adjustments
engaging in regular inclusion learning to enhance the cultural competency of our organisation.

We know the value of having diverse, representative teams across our organisation. Which is why we particularly encourage applications from candidates who are likely to be underrepresented within the team. These include people who are:

Asian, Black, Mixed Ethnicity or another ethnic background
disabled
LGBTQ

Contact and important information

If you would like to learn more about the role, please contact Grant Taylor, Operations Manager, [email protected]

Interviews: held onsite
Feedback: we do not offer feedback at application stage
Right to work: we can only consider candidates with the right to work in the UK.
Sponsorship: we are unable to offer sponsorship (we do not have a licence).
Applications: we do not accept CVs—please apply via the application form (‘apply now’).
Agencies: no agencies; applications from individuals only.
Early closure: we may close the advert early if we receive a high volume of applications.
Salary: non negotiable

Important notice: fraudulent job postings

We have been made aware that some websites are falsely advertising job vacancies for the Parliamentary and Health Service Ombudsman (PHSO). We only advertise job vacancies through these official channels:

our website

Civil Service Jobs

GOV.uk

Indeed

Ombudsman association

BMEjobs.co.uk

Disabilityjob.co.uk

Neurodiversityjobs.co.uk

LGBTjobs.co.uk

Do not share personal details with any other websites claiming to represent PHSO. Contact our recruitment team to report any concerns at [email protected]

We are changing our name

We are changing our name. Later this year we will become the Public Service Ombudsman. This will make it easier for people to find us and understand what we do. The service we provide will remain the same. Visit our website to find out more.

If you have any questions, please contact us at [email protected].

Apply Now

Refine Your Search

intake manager jobs in bury, gtm

Intake Caseworker

Product Content & Photography Coordinator

UX Research Operations (ResOps) Specialist

Application Manager

Operations Manager - United Kingdom

PMO Analyst

Merchandise Manager

Buying Manager - Kid's and Women's Footwear

Technology Sales Executive

Sales Executive - Corporate

Paint Sprayer

Associate Electrical Director: Data Centres

Senior Electrical Engineer - Distribution

Customer Service Apprentice

Care Assistant

Merchandiser

Guide Dog Trainer Supervisor

Factory Manager

Health Care Assistant (Agency)

Care Assistant (Nights)

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