About us
Everyone knows Kwik Fit for our tyres, but these days we do a whole lot more. Servicing, fleet services, fast-fit – whatever comes our way, our teams have what it takes to get the job done properly. And whilst half of our MOT and service appointments are booked in advance, either online or over the phone, we are still ready to save the day for customers who need us at the drop of a hat. You could say we’ve learnt to expect the unexpected!
That’s what it’s all about for us – being there for customers in their hour of need and delivering friendly service of the highest quality when they need it most. It’s what makes our centres a valued part of their local communities.
And we’re just as dedicated to our staff. With Kwik Fit you’ll be given every opportunity to develop your skills using state-of-the-art equipment and working with some of the biggest brands out there.
Sounds good, doesn’t it? That’s why we say, ‘you can’t get better’.
The role
Reporting to the Field Technical Training Manager the Field Technical Trainer has a key role within retail delivering training that meets the needs of the operation both now and in the future. The role is responsible for the delivery of elements of core technical training to operational teams to ensure a healthy, capable, progressive and sustainable working environment – delivered in-centre and at training hubs or academies.
This core focus of this role is local skills development, focusing on knowledge, skills and behaviours that are required to deliver professional service to customers and to the organisation. This includes including delivering technical training that helps the operation to adapt to changes in the automotive market and taking an active part in supporting the rollout of new or updated product offerings.
The role will work collaboratively alongside the ETEL Automotive Academy Technical Trainers to upskill the operational team providing service to our customers.
This is a field based role to include frequent daily travel within the defined territory of Bedfordshire, Greater London, London, Kent, Essex plus nights away from home as required by the business.
Key accountabilities
Technical Training Delivery
- Providing on site and/or remote coaching, assessment and training as required to meet the needs of the business in upskilling centre teams.
- Deliver training to the expected standard, adhering to company policy & guidelines and approved content.
- Responsibility for quality monitoring centre assessed competence and providing centre assessment for more technical skills
- Support operational teams in identifying succession and progression routes for staff and assist in accessing correct development
- Support effective and consistent delivery of technical training by providing cover to maximise use of training facilities
- Supporting apprentices alongside the wider centre teams – especially those on externally provided programmes
- Timely and accurate completion of all course administration including the setting of examinations and the preparation of individual and course assessments.
Technical Training Development & Support
- Record and escalate to management any breach of discipline by training delegates.
- Maintain, service and secure equipment, training aids and stock that is either company owned or externally provided to facilitate high quality training delivery.
- Provide feedback to management about delegate performance
- Actively maintain technical and industry knowledge through professional development, regularly observing current affairs, changes to legislation and business awareness.
Business Support
- Provide technical guidance for retail centres and support investigations of serious incidents.
- Assist with identification and development of technical bulletins and working practices.
Skills & experience
- Good Training Delivery & Facilitation Skills
- Technical ability relevant to the role
- Commercial and customer awareness skills relevant to the role
- Capacity to maintain exceptionally high standards of conduct, performance, integrity, and confidentiality
- Highly organised with the ability to deal with multiple activities whilst maintaining quality of delivery
- Clear understanding of learning styles and interventions to support individual learner needs
- Excellent communication, influencing and interpersonal skills
- Possess leadership qualities, leading by example
- Demonstrable business awareness and customer focus
- Passionate about developing self and others
- Possess a positive, driven, and resilient approach
Required Qualifications, Certifications or Licences:
- Refrigerant handling qualification (or working towards) (Mandatory)
- Level 2 (or higher) Electric & hybrid vehicle qualification (or working towards) (Mandatory)
- Formal training delivery qualification (or working towards) (Mandatory)
- ADAS Calibration qualification (or working towards) (Mandatory)
- Motor vehicle service maintenance and repair qualifications at Level 3 or equivalent (Desirable)
- Full Cat B UK drivers licence is essential to your application.
Other
- Company vehicle
- Annual Bonus
- Exclusive discounts at major retailers, restaurants, holidays and much more
- Generous staff discounts for you and your family
- Award-winning training and development, with fantastic career prospects
- Wide range of wellbeing support for you and your family
Job Reference: KF23621
