It engineer Work, Jobs in Godstone, Sry (with Salaries)

Service Desk Engineer [Desk & Field]
Lyon Managed Services Limited —London
- From £28,000 a year
- Full-time
- Hybrid work
- Travel
- SharePoint
- IT
- Annual leave
Quick apply
First Line Technical Support Engineer
Krome Technologies Ltd —Chertsey
- £24,000 - £30,000 a year
- Weekend availability
- Azure
- English
- Microsoft Office
- Free parking
- Annual leave
Quick apply
TECHNICAL SUPPORT AND AUDIO/VISUAL ENGINEER
Tekuchi —London
- £30,000 - £40,000 a year
- Azure
- Software troubleshooting
- Windows
Energy Storage Technical Support Engineer-UK
BYD Europe —Hounslow
- Full-time
- Hybrid work
- Customer service
- Engineering
- Maintenance
First Line Technical Support Engineer (Shift Patterns)
Krome Technologies Ltd —Chertsey
- £24,000 - £30,000 a year
- Full-time
- English
- Microsoft Office
- Travel
- Free parking
- Annual leave
Quick apply
Technical Support Engineer
BeyondTrust —London
- Remote
- Customer service
- Windows
- Bachelor's degree
Quick apply
1d
Technical Support Engineer
Motion Applied —Woking
- Hybrid work
- Azure
- Data analysis skills
- Bachelor's degree
- Annual leave
Quick apply
2nd line Technical Support Engineer
ERGOS UK —Crawley
- £32,000 - £39,999 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Free parking
- Annual leave
Quick apply
1d
Junior Helpdesk Engineer
Commercial Services Group —West Malling
- £25,948.96 a year
- Full-time
- Hybrid work
- IT
- Communication skills
- Annual leave
Quick apply
4d
Technical Support Engineer II
Delinea —London
- £45,000 - £50,000 a year
- Full-time
- English
- SQL
- Computer networking
- Employee assistance programme
- Life insurance
Service Desk Engineer (Field)
Charles Square —London
- £42,500 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Software troubleshooting
- Annual leave
- Gym membership
Quick apply
End User Support Engineer
CMC Markets —London
- Full-time
- Windows
- IT
- Computer skills
Heating Industry Technical Helpdesk Engineer
Navien Ltd —Guildford
- £32,000 - £40,000 a year
- Full-time
- Plumbing
- IT
- In-person
- Employee discount
- Bereavement leave
Quick apply
Helpdesk Engineer (Service Requests)
Commercial Services Group —West Malling
- £25,948.96 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Communication skills
- Annual leave
Quick apply
9d
Engineer Scheduler & Help Desk Coordinator
Fire Systems Limited —London
- From £28,000 a year
- Full-time
- Microsoft Outlook
- Administrative experience
- Driving
- Free parking
- Annual leave
Quick apply
End User Support Engineer
Tata Elxsi —London
- Windows
- Analysis skills
- Computer networking
3d
Staff Technical Support Engineer
Kong —London
- Full-time
- Remote
- Mentoring
- APIs
- AI
1d
Technical Support Engineer - EMEA
LaunchDarkly —London
- Remote
- Java
Quick apply

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it engineer jobs near godstone, sry

Service Desk Engineer [Desk & Field]

Lyon Managed Services Limited
London

Quick apply

Job details

Permanent | Full-time
From £28,000 a year

Benefits

Annual leave

Qualifications

TCP
MCITP
MCSE
IT support
SharePoint
Mac OS
IT
TCP/IP
Active Directory

Full job description

Service Desk Engineer – Desk & Field

Managed Technology is a young, fast-growing start-up currently serving over 2,000 users across 100+ companies in 12 countries. We are a dynamic business that truly values our people, our culture, and our commitment to excellence, what we call Service Obsession. Being the best means having the best people and getting the best people means being the best place to work.

An opportunity has arisen for a Service Desk Engineer to join the team in a hybrid role, combining service desk support with on-site client visits. You will be based on the service desk in our London office for the majority of your week, stepping in to support clients on-site when our field engineering team is fully booked, plus a fixed half-day visit to one of our clients every other Friday morning.

We are looking for someone who is great with people, capable technically, and just as comfortable troubleshooting over the phone as they are heading out to a client site when needed. You will handle everything from remote ticket resolution to face-to-face support, and you will represent Lyon well wherever you’re working from.

On the desk, you will work through the team’s ticket queue, handling calls, chats and walk-ups, and supporting the wider service desk team. You will also get the opportunity to support our Solutions team on client rollouts and deployments when needed. This is not a project management role, but it’s great exposure and a chance to learn in a live environment.

Key Accountabilities and Responsibilities

Act as a first point of contact on the service desk, handling incoming tickets, calls and walk-ups
Resolve 1st and 2nd line issues efficiently and to a high standard, in line with agreed SLAs
Troubleshoot problems remotely via phone, chat and remote access, and in person when on site
Log, update and close tickets accurately, keeping records clear and up to date
Escalate to the wider team when needed and work collaboratively to get issues resolved
Step in to support client sites when the field engineering team is fully booked, providing the same standard of hands-on, professional support in person
Carry out a fixed half-day visit to a client site every other Friday morning
Assist the Solutions team during rollouts and deployments, carrying out the hands-on elements as required
Build strong relationships with colleagues and clients, delivering a consistent and professional experience whether on the phone or in person
Follow internal processes and procedures, including documentation, time recording and reporting
Maintain accurate time records to ensure clients are billed correctly
Proactively flag recurring issues, risks or client opportunities to the Service Desk Manager
Attend internal meetings prepared and on time, contributing to team updates and priorities
Actively develop your own skills and knowledge, and contribute positively to the wider team culture

Skills

Confident, natural communicator, someone who is warm, approachable and easy to talk to; users should feel comfortable coming to you with any issue, whether by phone, chat or in person
Strong relationship-building skills, equally comfortable building rapport remotely and face to face
Detail-driven and thorough, takes ownership of issues from start to finish, communicates clearly on progress and never leaves a user wondering what’s happening
Good knowledge of Windows workstations and hardware
Experience supporting Microsoft software (Office, Exchange, Active Directory, Server)
Good understanding of networking fundamentals (TCP/IP)
Microsoft 365, Exchange, Teams, SharePoint Online, Google Apps
Experience supporting macOS and associated applications is beneficial
Creative or specialist software (e.g. architectural, engineering tools) is a bonus but not essential
MCSE/MCITP or MCPs are desirable but not required

What We’re Looking For

Genuinely people-focused, comfortable being desk-based for most of the week but just as happy stepping out to a client site when needed; technical ability matters, but how you interact with users matters just as much
Flexible and adaptable, able to switch between remote support and face-to-face support at short notice
Affable and easy to be around, someone who builds rapport naturally and makes working with IT a positive experience whether on the phone or in person
Clear and proactive communicator, keeps users informed, follows up without being chased, and never leaves an issue feeling unresolved or ignored
Minimum 2+ years in an IT support role, ideally within a managed service provider
Strong troubleshooting ability and a methodical approach to problem solving
Organised, detail-driven and thorough, able to manage your own workload, follow issues through to completion and keep clear records without being reminded
Comfortable working both as part of a desk team and independently on site with minimal supervision
Enthusiastic about learning and developing your skills
Committed to meeting SLAs: time to respond, time to resolve and first-time fix

The Package

40 hours per week, Monday to Friday, 9am – 6pm
Primarily based at our London office (EC3R), with on-site client visits as required, including a fixed half-day visit to a client site every other Friday morning
Salary dependent on experience
22 days annual leave, increasing to 25 days over your first 5 years
Monthly team events
Continual professional development plans
Loads of social activities!

Good luck! Please bear in mind we receive a high number of applications. We will endeavour to get back to all applicants; however, we thank you for understanding this is not always possible for unsuccessful candidates.

Pay: From £28,000.00 per year

Application question(s):

Have you worked at an MSP before, or somewhere supporting multiple clients? How many years?
This role is mostly desk-based in our London office, but you'd be called on to support clients on-site when the field team is busy, plus a fixed half-day on-site every other Friday morning - are you happy to proceed on that basis?
Do you have a notice period, or when could you start?

Work authorisation:

United Kingdom (required)

Willingness to travel:

100% (required)

Work Location: In person

Quick apply

Refine Your Search

it engineer jobs in godstone, sry

Service Desk Engineer [Desk & Field]

First Line Technical Support Engineer

TECHNICAL SUPPORT AND AUDIO/VISUAL ENGINEER

Energy Storage Technical Support Engineer-UK

First Line Technical Support Engineer (Shift Patterns)

Technical Support Engineer

Technical Support Engineer

2nd line Technical Support Engineer

Junior Helpdesk Engineer

Technical Support Engineer II

Service Desk Engineer (Field)

End User Support Engineer

Heating Industry Technical Helpdesk Engineer

Helpdesk Engineer (Service Requests)

Engineer Scheduler & Help Desk Coordinator

End User Support Engineer

Staff Technical Support Engineer

Technical Support Engineer - EMEA

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