Service desk analyst Work, Jobs in Marlow, Bkm (with Salaries)

Service Desk Analyst
Embrace IT Services Limited —Fleet
- From £25,420 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
- Free parking
- Flexitime
Quick apply
3d
Application Support Analyst
Leidos —Farnborough
- £28,800 - £33,900 a year
- Full-time
- Oracle
- Windows
- IT
- Annual leave
- Work from home
Service Desk Analyst (1st Line)
XPS Pensions Group —Reading
- Full-time
- Azure
- Microsoft Office
- Computer networking
- Employee discount
- Referral programme
6d
Junior IT Support Analyst
Pizza Express —Uxbridge
- £30,000 a year
- Weekend availability
- IT
- Restaurant
- Communication skills
Quick apply
12d
IT Support Analyst
Encore Global —Uxbridge
- £30,000 - £34,000 a year
- Full-time
- Customer service
- Analysis skills
- Employee assistance programme
- Employee discount
4d
Service Desk Analyst
NPL —Teddington
- Windows
- Microsoft Office
- IT
Application Support Analyst
Clinisys —Woking
- Hybrid work
- Customer service
- Organisational skills
- IT
End User Computing Analyst
JATO —Uxbridge
- Rotating shift
- Microsoft Office
- SharePoint
- In-person
End User Computing Analyst
JATO Dynamics —Uxbridge
- Rotating shift
- Microsoft Office
- SharePoint
- In-person

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service desk analyst jobs near marlow, bkm

Service Desk Analyst

Embrace IT Services Limited
Fleet

Quick apply

Job details

Permanent | Full-time
From £25,420 a year
3 days ago

Benefits

Free parking
Casual dress
Flexitime
Company pension
On-site parking

Qualifications

Microsoft Windows Server
Desktop support
TCP
ITIL Certification
Software troubleshooting
Customer service
LAN
Windows
Microsoft Office
ITIL
DNS
Mac OS
IT
TCP/IP
Communication skills
VPN

Full job description

Job Overview

We are seeking a dynamic and proactive 1st Line Service Desk Analyst to join our IT support team. In this vital role, you will be the first point of contact for end-users seeking technical assistance, ensuring swift resolution of IT issues and delivering exceptional customer service. Your energetic approach and technical expertise will help maintain seamless IT operations across the organization, supporting a variety of hardware, software, and network systems. This position offers an exciting opportunity to develop your skills in a fast-paced environment while making a tangible impact on daily business functions.

Responsibilities

Respond promptly to incoming support requests via phone, email, or ticketing systems.
Diagnose and resolve common technical issues related to desktop support, operating systems (Windows, macOS), and hardware components.
Assist users with software troubleshooting, including Microsoft Office applications and other enterprise tools.
Support network connectivity issues by troubleshooting computer networking problems such as LAN, VPN, DNS, TCP/IP, firewalls, and TCP connections.
Manage user accounts and permissions using Microsoft Office 365 and assist with password resets or account lockouts.
Escalate complex issues when necessary while maintaining clear communication with end-users.
Document all support interactions accurately in ticketing system.

Skills

Strong understanding of computer networking concepts including LAN, TCP/IP protocols, DNS, VPNs, and firewalls.
Proficiency in desktop support across multiple operating systems such as Windows (including Windows Server) and macOS.
Hands-on experience with Microsoft Office 365 and user account administration.
Knowledge of software troubleshooting techniques for common applications like Microsoft Office suite.
Familiarity with remote management tools for deploying updates or managing hardware/software assets.
Excellent communication skills to provide clear guidance and support to end-users of varying technical backgrounds.
Ability to analyze issues quickly using strong problem-solving skills while maintaining a positive attitude under pressure.

Qualifications / Experience (advantageous)

Microsoft Fundamentals
ITIL Foundation

Join us as a Service Desk Analyst and become a key player in delivering reliable IT support that empowers our organization’s success!

Pay: From £25,420.00 per year

Benefits:

Casual dress
Company pension
Flexitime
Free parking
On-site parking

Work Location: In person

Quick apply

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service desk analyst jobs in marlow, bkm

Service Desk Analyst

Application Support Analyst

Service Desk Analyst (1st Line)

Junior IT Support Analyst

IT Support Analyst

Service Desk Analyst

Application Support Analyst

End User Computing Analyst

End User Computing Analyst

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