& technical business analysts Work, Jobs in Kennett, Sfk (with Salaries)

IT Junior Technical Analyst
Science Group —Cambridge
- Full-time
- Microsoft Powerpoint
- Azure
- Microsoft Outlook
Quick apply
21h
Software Engineer - Java
Worldpay (UK) Limited —Cambridge
- Azure
- Oracle
- Java
Quick apply
Business Analyst (French Speaking)
IQGeo —Cambridge
- Up to £50,000 a year
- Full-time
- Hybrid work
- English
- Organisational skills
- APIs
- Annual leave
Quick apply
ServiceNow Developer Lead
Worldpay (UK) Limited —Cambridge
- Bachelor's degree
Quick apply
Business Analyst
Havebury Homes —Bury St. Edmunds
- £51,600 a year
- Full-time
- Hybrid work
- Business development
- Analysis skills
- Agile
- Annual leave
Quick apply
6d
Legal Operations Engineer - 5 month FTC
Redgate —Cambridge
- £80,000 - £90,000 a year
- Hybrid work
- Heavy lifting
- Project management
- Contracts
- Annual leave
Research Analyst - Research and Innovation Ecosystems
Rand Europe —Cambridge
- From £33,000 a year
- Full-time
- Hybrid work
- English
- Project management
- No degree
- Free parking
- Sick pay
Quick apply
10d
Product Analyst - Anti-Cheating
Jagex —Cambridge
- Full-time
- SQL
- AWS
- Analysis skills
- Annual leave
- Employee assistance programme
Product Analyst - Anti-Cheating
Jagex: The RuneScape Company —Cambridge
- Full-time
- Hybrid work
- SQL
- AWS
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
IT Service Desk Analyst
Hexcel Corporation —Duxford
- Full-time
- Customer service
- Windows
- Analysis skills
Senior Data & Insights Analyst
Genie Ventures —Cambridge
- £48,670 - £52,727 a year
- Full-time
- Hybrid work
- Data analysis skills
- SQL
- Machine learning
Inside Sales Account Manager
MegaGroup Tradeholding B.V. —Bury St. Edmunds
- £35,000 - £37,000 a year
- Full-time
- Sales
- Microsoft Office
- Communication skills
Quick apply
Lead Game Analyst - Old School RuneScape
Jagex: The RuneScape Company —Cambridge
- Full-time
- Hybrid work
- SQL
- AWS
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
Lead Game Analyst - Old School RuneScape
Jagex —Cambridge
- Full-time
- SQL
- AWS
- Analysis skills
- Annual leave
- Employee assistance programme
Workday HCM Configuration Specialist (UK based)
RSM UK —Cambridge
- Full-time
- Hybrid work
- Presentation skills
1d

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IT Junior Technical Analyst

Science Group -
Cambridge

Quick apply

Job details

Permanent | Full-time
21 hours ago

Qualifications

Microsoft Powerpoint
Azure
Microsoft Outlook
DHCP
Continuous improvement
IT support
Computer networking
DNS
SharePoint
IT
Communication skills
Active Directory
VPN

Full job description

Description

Job Role

We are looking for a customer-focused Junior IT Service Desk Analyst to join our IT team in Cambridge. This is a first-line support role for someone who enjoys solving problems, helping people use technology effectively, and developing their technical skills in a modern Microsoft 365 environment. The successful candidate will provide responsive support for users, devices, collaboration tools and core business systems, while following good service management, documentation and security practices.

Key Responsibilities

Act as a first point of contact for IT incidents and service requests, providing professional support by phone, email, chat, remote tools and in person.
Troubleshoot and resolve common issues across Windows 11 devices, Microsoft 365, Teams, Outlook, OneDrive, SharePoint, printers, peripherals, Wi-Fi, VPN and basic network connectivity.
Support user onboarding, movers and leavers, including account setup, access requests, password resets and group membership changes in line with agreed processes.
Build, configure, deploy and maintain laptops, desktops, mobile devices and standard applications using approved tools and procedures.
Record, priorities and update tickets accurately, ensuring users are kept informed and issues are escalated with clear troubleshooting notes when required.
Apply good cyber security practice when handling access, identity, data, endpoint protection and suspicious activity, escalating concerns promptly.
Maintain accurate asset records, knowledge articles, user guidance and support documentation.
Assist with routine maintenance, software updates, hardware refreshes, meeting room technology and small IT improvement projects.
Work collaboratively with other IT colleagues, third-party suppliers and business teams to restore service and improve the user experience.
Contribute to continuous improvement by identifying recurring issues, suggesting process improvements and keeping up to date with relevant technologies.
Work independently where appropriate, while knowing when to ask for guidance or escalate.

Skills, Knowledge and Expertise

The ideal candidate will have some previous experience in IT support or a strong foundation in the following areas:

Windows 11 support and troubleshooting
Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, Word, Excel and PowerPoint
Basic administration of Microsoft 365, Entra ID/Azure AD or Active Directory
Endpoint support, device build, software installation and peripheral troubleshooting
Basic networking concepts, including DNS, DHCP, IP addressing, Wi-Fi and VPN troubleshooting
Remote support tools and supporting users across multiple sites
IT service management or ticketing systems, with an understanding of incident, request and escalation processes
Awareness of cyber security basics, including MFA, phishing, endpoint protection and safe handling of access requests
Clear written and verbal communication with technical and non-technical users
A proactive, organised and customer-focused approach, with a willingness to learn

Benefits

We offer a competitive salary and benefits package, alongside a supportive team environment and opportunities to develop technical skills and progress within IT.

Career Development

We are committed to supporting career development through structured learning, mentoring and exposure to a broad range of technologies. The role offers the opportunity to build practical experience across service desk support, endpoint management, Microsoft 365 administration, networking and cyber security fundamentals.

About Sagentia

Sagentia is a leading global science, technology and regulatory consultancy. We excel in research and development, regulatory and safety services, and technical programme delivery.

Combining deep technical and scientific expertise with specialist industry knowledge, Sagentia’s consulting teams deliver best-in-class results against complex briefs.

Our culture is innovation-rich and outcomes-focused.

Quick apply

Refine Your Search

& technical business analysts jobs in kennett, sfk

IT Junior Technical Analyst

Software Engineer - Java

Business Analyst (French Speaking)

ServiceNow Developer Lead

Business Analyst

Legal Operations Engineer - 5 month FTC

Research Analyst - Research and Innovation Ecosystems

Product Analyst - Anti-Cheating

Product Analyst - Anti-Cheating

IT Service Desk Analyst

Senior Data & Insights Analyst

Inside Sales Account Manager

Lead Game Analyst - Old School RuneScape

Lead Game Analyst - Old School RuneScape

Workday HCM Configuration Specialist (UK based)

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