Senior software Work, Jobs in Poole, Eng (with Salaries)

Help Desk Manager
Admit One —Poole
- £35,000 - £45,000 a year
- Full-time
- Continuous improvement
- Team management
- Organisational skills
- Free parking
- Flexitime
Quick apply
6d
Senior Software Engineer
Siemens —Poole
- Full-time
- DevOps
- C++
- Computer networking
- Annual leave
- Employee discount
Senior Software Developer (Full stack)
Trust Payments —Bournemouth
- Hybrid work
- Software troubleshooting
- Agile
- Communication skills
Senior Software Systems Engineer
Draken —Bournemouth
- Engineering
- System design
- Master's degree
Senior Full Stack Developer
I-Fulfilment —East Parley
- £60,000 a year
- Full-time
- Hybrid work
- JavaScript
- Mentoring
- APIs
Quick apply
Senior Automation Engineer
Indra Group UK & Ireland —Bournemouth
- Full-time
- Windows
- Mentoring
- SDLC
- Free parking
- Employee discount
Quick apply
13d
Senior Software Engineer (Salesforce)
Vitality —Bournemouth
- Salesforce
- Mentoring
- Leadership
Senior Systems Engineer
Indra Group UK & Ireland —Bournemouth
- Full-time
- Computer literacy
- Computer skills
- Free parking
- Employee discount
Quick apply
13d
Tech Lead - Integrations
Nourish Care —Bournemouth
- £80,000 a year
- Full-time
- Hybrid work
- Management
- DevOps
- AWS
- Annual leave
- Employee assistance programme
Mid to Senior AI-Integrated Creative
Bright Blue Day —Bournemouth
- Full-time
- IT
- AI
- Communication skills
Technical Project manager / Delivery manager
Rascal Ventures —Bournemouth
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Salesforce
- Project management
- IT
- Work from home
Quick apply
Sr Quality Engineer Poole
Honeywell —Poole
- Full-time
- Engineering
- Continuous improvement
- Leadership
12d
Mid-Level Full Stack Developer
I-Fulfilment —East Parley
- £50,000 a year
- Full-time
- Hybrid work
- JavaScript
- Software development
- APIs
Quick apply
Financial Planning & Analysis Senior Manager / FP&A Senior Manager
OnBuy —Bournemouth
- £80,000 - £90,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
13d
Client Value Manager
Codestone —Poole
- Hybrid work
- Management
- Data analysis skills
- Bachelor's degree
14h
Manufacturing Engineer
IMI plc —Poole
- Full-time
- Engineering
- Microsoft Office
- Assembly
Senior Structural Engineer
Evan Craig —Poole
- Construction experience
- Communication skills
Development Manager (Trust Retail)
Trust Payments —Bournemouth
- Hybrid work
- Analysis skills
- Mentoring
- Agile
14d
Corporate Tax Senior Manager
PKF Francis Clark —Poole
- Hybrid work
- English
- Microsoft Office
- Business development
Senior Infrastructure Technician
Calcinotto —Poole
- AutoCAD
- Civil engineering
- English

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Help Desk Manager

Admit One -
Poole

Quick apply

Job details

Permanent | Full-time
£35,000 - £45,000 a year
6 days ago

Benefits

Free parking
Casual dress
Additional leave
Flexitime
Company events
On-site parking

Qualifications

Operations management
Stakeholder collaboration
IT team management
Stakeholder liaison
Incident queue management
IT service management
Ticket management
Performance management
Zendesk
Continuous improvement
Continuous improvement cycles oversight
Team management
Ticket management systems
Organisational skills
Employee performance appraisals
Major incident coordination
Customer support
Professional development mentoring
Customer interaction
Multidisciplinary collaboration
SaaS
Leadership
Communication skills
Operations leadership experience
Help desk

Full job description

About Us

At Admit One, we're passionate about delivering exceptional customer experiences through innovative software solutions. We're looking for an experienced and proactive Help Desk Manager to lead our support operations, ensuring customers receive outstanding service while driving efficiency, performance, and continuous improvement across our support function.

The Role

As Help Desk Manager, you will take ownership of the day-to-day operation of our support desk, ensuring tickets are prioritised effectively, service levels are consistently achieved, and customers receive timely resolutions to their issues.

You'll lead a team of support professionals, coordinate major incidents, monitor performance metrics, and work closely with Product, Development, Customer Success and Customer Engagement teams to drive service improvements. This is a hands-on management role where operational excellence and customer satisfaction are equally important.

Key Responsibilities:

Service Desk Management

Manage and oversee the daily operation of the help desk.
Monitor ticket queues and ensure efficient allocation of work.
Drive SLA achievement and maintain high service standards.
Identify and resolve bottlenecks impacting response and resolution times.
Ensure high-priority and customer-impacting issues are addressed promptly.

Team Leadership

Lead, coach and develop a team of Support Engineers and Specialists.
Conduct regular one-to-ones, performance reviews and objective setting.
Manage holiday approvals, capacity planning and team performance.
Support recruitment, onboarding and employee development.
Foster a high-performing, customer-focused culture.

Incident & Escalation Management

Act as the primary escalation point for support issues.
Lead major incident coordination and customer communications.
Work with internal teams to restore service quickly and minimise customer impact.
Conduct post-incident reviews and drive corrective actions.

Continuous Improvement

Analyse support performance metrics including ticket volumes, resolution times and SLA compliance.
Identify opportunities to improve processes, workflows and tooling.
Drive consistency across support operations and knowledge management.
Escalate recurring product issues and customer trends to relevant teams.

Cross-Functional Collaboration

Partner with Product, Development, QA and Customer Success teams.
Ensure customer feedback, feature requests and product issues are communicated effectively.
Support readiness for new product releases and customer onboarding initiatives.

About You

We're looking for someone who can combine leadership, organisation and customer focus to create an efficient and responsive support operation.

Essential Skills & Experience

Previous experience managing a help desk, service desk or customer support team.
Strong understanding of service management principles and SLA-driven environments.
Excellent organisational and prioritisation skills.
Strong communication and stakeholder management abilities.
Experience managing competing priorities in a fast-paced environment.
Experience with ticketing systems such as Jira Service Management, Zendesk, Freshdesk or similar.

Desirable

Experience within SaaS, software or technology businesses.
Knowledge of ITIL or service management best practices.
Experience driving operational improvements and service transformation initiatives.

What You'll Bring

A customer-first mindset.
Strong leadership and decision-making capability.
A passion for continuous improvement.
The ability to build strong relationships across teams.
A proactive and solutions-focused approach to problem-solving.

Why Join Us?

Opportunity to shape and improve a growing support function.
Work closely with senior leadership and cross-functional teams.
Make a direct impact on customer satisfaction and operational performance.
Collaborative and supportive team environment.
Career progression opportunities within a growing technology business.

Apply Now

If you're an experienced support leader looking for an opportunity to build, improve and lead a high-performing help desk operation, we'd love to hear from you.

Apply today with your CV and a brief cover letter explaining why you're the ideal candidate for this role.

Pay: £35,000.00-£45,000.00 per year

Benefits:

Additional leave
Casual dress
Company events
Flexitime
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

senior software jobs in poole, eng

Help Desk Manager

Senior Software Engineer

Senior Software Developer (Full stack)

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Senior Full Stack Developer

Senior Automation Engineer

Senior Software Engineer (Salesforce)

Senior Systems Engineer

Tech Lead - Integrations

Mid to Senior AI-Integrated Creative

Technical Project manager / Delivery manager

Sr Quality Engineer Poole

Mid-Level Full Stack Developer

Financial Planning & Analysis Senior Manager / FP&A Senior Manager

Client Value Manager

Manufacturing Engineer

Senior Structural Engineer

Development Manager (Trust Retail)

Corporate Tax Senior Manager

Senior Infrastructure Technician

I want to receive the latest job alerts for senior software in poole, eng

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