Customer support & client services managers Work, Jobs in Altham, Lan (with Salaries)

Customer Service Manager
Courmacs Legal Ltd —Blackburn
- £34,000 - £40,000 a year
- Full-time
- Customer service
- Microsoft Office
- Financial services
- Free parking
- Employee discount
Quick apply
3d
Customer Service Desk Manager
Hybrid Asset Solutions LTD —Manchester
- £30,000 - £35,000 a year
- Full-time
- Management
- Customer service
- In-person
- Free parking
- Referral programme
Quick apply
5d
Team Leader
RRG Group —Salford
- £28,000 - £37,500 a year
- Full-time
- Management
- Team management
- In-person
- Employee discount
Quick apply
Operational People Manager
Financial Ombudsman Service —Manchester
- £59,297 a year
- Part-time
- Hybrid work
- Management
- Customer service
- Microsoft Office
- Flexible schedule
5d
Customer Services Team Leader
DRiV —Bradford
- Customer service
- English
- Microsoft Office
Quality Checker
JLA —Manchester
- Up to £30,000 a year
- Full-time
- Sales
- Travel
- In-person
Quick apply
9d
Part-time Customer Service Manager
International Workplace Group plc —Bolton
- Up to £19,000 a year
- Part-time
- Customer service
- In-person
- Restaurant
Customer Onboarding Team Leader
Aimée Willow Connex —Manchester
- Management
- Analysis skills
- Financial services
Customer Service Manager
NSG Group —Ormskirk
- Up to £53,000 a year
- Full-time
Quick apply
Activation & Engagement Manager
Bright HR Limited —Manchester
- Up to £35,000 a year
- Monday to Friday
- CRM software
- Management
- Data analysis skills
- Employee assistance programme
- Employee discount
2d
Schedule & Planner Team Leader
Sodexo —Salford
- Up to £34,000 a year
- Full-time
- Microsoft Excel
- Driving
- Organisational skills
Quick apply
Head of Merchant Support
Total Processing Ltd —Manchester
- Hybrid work
- Salesforce
- IT
- Financial services
- Annual leave
Quick apply
Helpdesk Team Leader
Sodexo —Salford
- Up to £34,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
Quick apply
12d
Operations Team Leader
Post Office Ltd —Bolton
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Office
- Presentation skills
- Annual leave
- Employee assistance programme
13d
Head of Customer
Network Plus —Salford
- £60,000 - £70,000 a year
- Contracts
Quick apply
4d
Team Manager
Gallagher —Manchester
- Hybrid work
- Microsoft Office
- Analysis skills
- Employee stock purchase plan
- Life insurance
Contact Centre Team Leader
Alliance Healthcare —Leigh
- Full-time
- IT
- Leadership
- Communication skills
10d
Insurance Team Manager
Activate Group Limited —Halifax
- Full-time
- Communication skills
Quick apply
11d
Customer Service Team Manager
Ryan, LLC —Salford
- Full-time
- Customer service
- Organisational skills
- In-person
- Gym membership
Quick apply
NUH Team Manager
Arch Capital Group Ltd. —Manchester
- Full-time
- Team management
- Leadership
- Communication skills
12d

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Customer Service Manager

Courmacs Legal Ltd -
Blackburn

Quick apply

Job details

Full-time
£34,000 - £40,000 a year
3 days ago

Benefits

Free parking
Additional leave
Company pension
Company events
Private medical insurance
Employee discount
Transport links
Paid volunteer time
Referral programme
Sick pay

Qualifications

Customer service
Complaint handling
Microsoft Office
Financial services
Leadership
Communication skills

Full job description

Customer Claims Manager

The company:

We are a leading law firm based in Blackburn, delivering high-quality legal services to clients across the UK. Our experienced team supports individuals and businesses in recovering compensation for financial mis-selling and a range of consumer issues, combining legal expertise with a strong client-first approach.

As an SRA-regulated firm specialising in motor finance commission claims and housing disrepair claims, we operate in a tightly regulated environment where quality, compliance, and consistency of client outcomes are paramount. Our claims teams sit at the heart of the business — and our Team Leaders sit at the heart of our claims teams.

Location:

Our modern offices are based in the heart of Blackburn’s business district, offering excellent public transport links and easy access to the M65.

About the role

Courmacs Legal Ltd is seeking an experienced Customer Claims Team Leader to join our growing team within our modern Blackburn offices.

This is an excellent opportunity for a confident, people-focused leader to take ownership of a team of Customer Claims Handlers — supporting them to deliver high-quality, compliant client outcomes in a fast-paced, regulated environment.

Reporting to the Head of Operations, you will lead the day-to-day performance of your team, drive achievement of individual and team KPIs, and play a key role in maintaining the standards expected of an SRA-regulated firm. You will be hands-on with coaching, performance management, and quality assurance, and will work closely with our Compliance, Training, and Operations functions to keep service delivery aligned with regulatory expectations under the SRA Code of Conduct and FCA Consumer Duty.

We are looking for someone who genuinely enjoys developing people, leads with integrity, and can balance commercial performance with the highest standards of client care — particularly when supporting vulnerable customers.

If you’re ready to take ownership of a team in a values-led, growing law firm, we’d love to hear from you.

Key Responsibilities

Lead, coach, and motivate a team of Customer Claims Handlers
Set the tone, the standard, and the pace for your team — driving achievement of individual and team KPIs, service levels, and quality benchmarks.
Manage day-to-day workflow
Allocate and prioritise caseload across the team, ensuring claims progress promptly, deadlines are met, and bottlenecks are addressed quickly.
Drive quality and compliance
Monitor calls, written communications, and case file quality to ensure consistency with SRA Standards and Regulations, FCA Consumer Duty, and Courmacs’ internal policies and procedures.
Conduct regular 1:1s, appraisals, and performance reviews
Deliver constructive feedback, identify development needs, and create targeted improvement plans for individuals — working closely with HR and the Training function.
Handle escalated client matters
Resolve referred customer issues, complaints, and complex queries with empathy and judgement, balancing client outcomes with commercial and regulatory requirements.
Support vulnerable customers
Identify customers in vulnerable circumstances and ensure your team handles those interactions with appropriate care, in line with FCA Consumer Duty obligations.
Manage performance, conduct, and absence
Address performance, conduct, and absence issues quickly, fairly, and consistently in line with company policy, supported by HR.
Contribute to continuous improvement
Use customer feedback, complaints data, and team insight to identify trends, recommend process improvements, and contribute to operational projects across the claims function.
Work cross-functionally
Build effective relationships with Compliance, Training, IT, HR, and other operational teams to ensure aligned, joined-up service delivery.
Support recruitment and onboarding
Play an active role in interviewing, selecting, and onboarding new team members, helping new joiners reach competency quickly.
Deputise where required
Represent the Head of Operations in their absence on team-level matters, briefings, and operational meetings.

What We’re Looking For

Proven experience leading a team in a customer service, claims, or contact centre environment
A track record of motivating teams to achieve KPIs, service levels, and quality standards
Strong coaching and people development skills, with the confidence to give and receive constructive feedback
Experience handling escalations, complaints, and difficult conversations with professionalism and empathy
Comfortable managing performance, conduct, and absence in line with company policy
High standard of verbal and written communication
Resilient, organised, and comfortable working in a fast-paced, regulated setting
Sound judgement, accountability, and a commitment to acting with integrity
Competent in Microsoft Office and confident using CRM or case management systems (working knowledge of ProClaim is desirable but not essential)
Awareness of SRA regulatory requirements and/or FCA Consumer Duty obligations — desirable
Previous experience in a legal, financial services, or claims environment — desirable

Job Type:

Full-time (37.5 hours)

Pay: £34,000.00-£40,000.00 per year

Benefits:

Additional leave
Company events
Company pension
Employee discount
Free parking
Paid volunteer time
Private medical insurance
Referral programme
Sick pay
Transport links

Work Location: In person

Quick apply

Refine Your Search

customer support & client services managers jobs in altham, lan

Customer Service Manager

Customer Service Desk Manager

Team Leader

Operational People Manager

Customer Services Team Leader

Quality Checker

Part-time Customer Service Manager

Customer Onboarding Team Leader

Customer Service Manager

Activation & Engagement Manager

Schedule & Planner Team Leader

Head of Merchant Support

Helpdesk Team Leader

Operations Team Leader

Head of Customer

Team Manager

Contact Centre Team Leader

Insurance Team Manager

Customer Service Team Manager

NUH Team Manager

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