3rd line support engineer Work, Jobs in Hanwell, Gtl (with Salaries)

Infrastructure Engineer
T-Tech —London
- £35,000 - £50,000 a year
- Full-time
- Hybrid work
- Azure
- IT
- Communication skills
- Annual leave
Quick apply
Senior Infrastructure & Support Engineer
Tropic Skincare —Croydon
- £45,000 - £50,000 a year
- Hybrid work
- Continuous improvement
- Mentoring
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
2nd Line Storage Engineer - STEVENAGE
Fujitsu —London
- Overtime
- Continuous improvement
- Annual leave
- Employee assistance programme
2d
IT Support Technician III
Cosmetic Physician Partners —London
- Full-time
- Hybrid work
- Google Suite
- SharePoint
- Annual leave
Quick apply
2d
Engineer, Cloud Operations
White & Case —London
- Full-time
- Google Suite
- No experience needed
- English
- Life insurance
9d
Senior Legal Intercept Engineer
Viasat, Inc. —London
- Full-time
- Data analysis skills
- Maintenance
- Software development
.NET Application Support Engineer
Atos —London
- Hybrid work
- SQL
- Communication skills
- Annual leave
Senior Application Support Engineer
Shawbrook —London
- Full-time
- Databases
- APIs
- Employee assistance programme
- Employee discount
1d
ASPIRE GSC-Onsite IT Support Engineer
Version 1 —London
- Full-time
- Azure
- Customer service
- Windows
- Employee assistance programme
- Employee discount
Quick apply
Financial Markets Infrastructure Services - Technical Analyst
Standard Chartered —London
- Computer Science
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
9d
GTM Engineer
Ben —London
- Full-time
- Hybrid work
- SQL
- APIs
Modern Workplace Engineer
Aspire Technology Solutions —London
- £26,000 - £34,000 a year
- Full-time
- Travel
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Quick apply
Senior Legal Intercept Engineer
Viasat —London
- Data analysis skills
- Maintenance
- Software development
IT Support Analyst – Client Services & Monitoring
GroupNexus —Hampstead
- Windows
- Computer networking
- Agile
IT Core Systems Engineer
Mountain Warehouse —London
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Employee discount
Quick apply
Senior Wintel Engineer
Indra Group UK & Ireland —Redhill
- Hybrid work
- Analysis skills
- Communication skills
- Work from home
- Employee assistance programme
Quick apply
1d
Principal Platform Engineer
Leonardo UK Ltd —London
- £60,000 - £71,400 a year
- Full-time
- Hybrid work
- Flexible schedule
- Referral programme
Infrastructure Engineer
Signet —Watford
- Full-time
- Hybrid work
- Azure
- AWS
- Linux
14d
Senior IT Engineer
SCS Railways —London
- Continuous improvement
- Agile
- Communication skills
9d
Digital Workplace Engineer
British Transport Police —London
- £39,871.93 - £48,987.16 a year
- Full-time
- Azure
- SharePoint
- AI
- Annual leave
- Gym membership
Quick apply
14d

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Infrastructure Engineer

T-Tech -
London

Quick apply

Job details

Full-time
£35,000 - £50,000 a year

Benefits

Annual leave
Company events
Paid volunteer time

Qualifications

Azure
Microsoft Exchange
ITIL
Virtualisation
IT support
IT
VMWare
Communication skills
vSphere

Full job description

Are you an experienced 3rd Line IT Engineer with a background in an MSP environment, looking to take the next step in your technical career?

Join a collaborative team of nine where you’ll have the opportunity to deepen your expertise and work on complex infrastructures.

Key ResponsibilitiesAdvanced Technical Support

Provide Tier 4 escalation support to the Service Desk, diagnosing and resolving complex infrastructure issues
Identify root causes, evaluate solutions, and implement robust, long-term fixes
Ensure issues are fully resolved with no downstream impact
Analyse trends and recurring incidents, implementing preventative measures

Infrastructure & Cloud Management

Monitor, manage, and optimise cloud platforms and customer environments to meet SLAs across capacity, consumption, availability, and performance
Drive improvements in platform reliability, scalability, and security
Deploy and maintain tools that enhance automation, monitoring, and efficiency in a multi-tenant environment

Service & Operational Excellence

Follow best practice processes for incident, problem, and change management
Continuously improve service desk processes, tooling, and knowledge sharing
Contribute to operational efficiency through standardisation and automation

Customer Engagement

Act as a technical escalation point for customers, ensuring a professional and high-quality experience
Build strong relationships through clear communication and technical expertise
Ensure customer satisfaction through timely and effective resolution

Documentation & Reporting

Accurately log and manage incidents within the service management system
Maintain clear documentation of fixes, processes, and time tracking

Team Development & Mentoring

Support and mentor Service Desk Analysts and Engineers
Share knowledge to improve first-time fix rates and team capability
Take ownership of your professional development, including certifications and ongoing learning

Recruitment Process

Telephone interview with the Recruitment Manager
30-minute Microsoft Teams interview with the Hiring Manager
Online Thrive Assessment
Final stage interview in our London Office

Requirements

Skills, Experience & Qualifications

We’re looking for a technically capable and proactive Infrastructure Engineer with a strong foundation in modern IT environments and customer-facing delivery.

Holds at least one certification in Microsoft Azure, Microsoft 365, or server technologies
Minimum of 3 years’ experience in IT support, including experience within a managed service provider (MSP) environment
Hands-on experience working within an ITIL-aligned service environment
Strong virtualisation experience, including VMware and vSphere, with the ability to build and deploy virtual servers from the ground up in live environments
Experience managing Microsoft Exchange (both Online and on-premises environments)

Benefits

23 days annual leave plus your birthday off, because your time matters
BUPA Cash Plan to support your health and wellbeing
50 percent flexible working, giving you real balance and autonomy
Work from home allowance to help cover your home office costs
Two paid charity days each year, so you can give back to causes you care about
Fully funded training and professional development to support your long-term career growth
Three company social events per year, designed to connect, celebrate and have fun as a team

Quick apply

Refine Your Search

3rd line support engineer jobs in hanwell, gtl

Infrastructure Engineer

Senior Infrastructure & Support Engineer

2nd Line Storage Engineer - STEVENAGE

IT Support Technician III

Engineer, Cloud Operations

Senior Legal Intercept Engineer

.NET Application Support Engineer

Senior Application Support Engineer

ASPIRE GSC-Onsite IT Support Engineer

Financial Markets Infrastructure Services - Technical Analyst

GTM Engineer

Modern Workplace Engineer

Senior Legal Intercept Engineer

IT Support Analyst – Client Services & Monitoring

IT Core Systems Engineer

Senior Wintel Engineer

Principal Platform Engineer

Infrastructure Engineer

Senior IT Engineer

Digital Workplace Engineer

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